WANDRD Reviews 

Bought a prvke for daily use and used it for about 2 weeks carrying a laptop and edc carries (barely filling the bag. After 2 weeks the Velcro started to rip off the roll top so I hit up support hoping they’d be helpful. They told me to fix it myself. Ever since I refuse to buy from this company. Worst quality bag and customer support I’ve ever experienced. Their warranty should cover their manufacturing defects no matter how small. Now I only buy from legit craftsman and designers such as nomatic, peak design, evergreen, and clever supply co to name a few of the best.

Edit: it’s not one single stitch as wandrd has replied here suggesting to devalue my honest review of their quality and service. Don’t buy from them.

Edit 2: still being gaslit by this company telling me what issues I am having with the bag I bought from them. It’s unreal. Here to leave an honest review yet they want to twist the plot. Buy nomatic, buy peak design, buy evergreen, buy clever supply, buy wotancraft!

I’ve been using WANDRD products since 2019 and over the years I’ve collected several of them — currently four backpacks and bags. I’ve always been a huge fan of the design, build quality, and how practical they are for travel and photography. They’ve been with me on many trips and have held up incredibly well.

Recently I had an issue with the zipper on my PRVKE backpack that I originally purchased back in 2019 and have used extensively ever since. The waterproof coating around the zipper started deteriorating and it affected how smoothly it closed.

I contacted WANDRD support and submitted a warranty claim. Honestly, I didn’t expect much since the bag has been used a lot over the years — but to my surprise the issue was fully covered under their lifetime warranty and they sent me a brand new replacement backpack.

The whole process was incredibly fast and easy, and I’m genuinely grateful for how smoothly everything was handled.

The products themselves are fantastic and clearly built to last, but it’s even better to know that the company truly stands behind them if something does happen.

Five stars for both the products and the customer support. I’ll definitely continue using and recommending WANDRD gear.

Got the prvke 31l, Very well made bag. Great for weekend trips on the motorcycle or fitting in the gym gear + shopping. Customer support is 5* too!

Wandrd's lifetime warranty support is absolutely exceptional and I couldn't recommend them more highly. I thoroughly enjoyed my PRVKE backpack for seven years, until some external and internal seams came apart, and the bag was no longer usable. The support team provided me with a brand new replacement backpack. Fantastic!

First of all, if you buy a Wandrd product, you are asked for an opinion. With a system run by Okenda; if it's positive, it's published on the site; if it's negative, as in my case, it's simply ignored. This is not fair to potential customers and may in fact constitute an example of misleading advertising. This is the reason why only positive comments are found.
Wandrd sells products that are now obsolete and no longer accepted by professional sellers with a system “mistery pack” in which he promises discounts of 50%, leaving the doubt to the potential buyer of which product he will then find a nice acquired package. Since Wandrd knows the overall quantitative composition of the packages and the buyer does not, the latter is severely disadvantaged and the promised discounts are not effective. In conclusion, you end up paying for an item much more than it is worth.
Finally, if you want to return a wrong purchase, as required by EU legislation on web shopping, you must cover the return costs, which makes returning it impossible or inconvenient.
........
Your answer deserves some clarification.
First of all, you had two reviews because one concerns the purchase of a Mystery pack and the other the review system adopted by Wandrd which publishes only the positive ones.
Regarding reviews, there are many comments on when that say okenda only publishes positive reviews; for this reason, it is used by companies that fear negative ones. A company cannot legally publish only positive reviews and hide negative ones, as it is considered an unfair and deceptive business practice, prohibited by transparency and competition regulations; it is obliged to show a complete and authentic picture, The fact that you give a discount to those who give reviews is an additional aggravating factor.
About the Mystery pack , you proposed a unrealistic and unaffordable only after the following communication that I send you on the matter: ""The Mystery Pack is intentionally sold at a significant discount" .... in the pack I recevied there is not a significant discount. Very easy to prove.
The package does not correspond to your notice (included at the bottom) because it could never have a value of 136 euros. I remain of the opinion that your advertising notice is "misleading advertising." Only if it is demonstrable that at least 2/3 of the sales in this category are Rogue 6 and 9 L have different colors, could the opposite perhaps be argued. Otherwise it would be certified that this is a so-called lemon sale. I remind you that your own advertising claims that the new product Rouge V2 4 L is significantly better quality and has a price on your site of 129 euros, with a wide choice of colors.
I remain of my opinion that Wandrd should proceed with a refund upon return.
In any case the German justice system, which essentially overlaps with the corresponding European Union legislation, has declared that mystery boxes fall under the same right of return as any other online purchase. If you are looking for a specific ruling on this issue of the Italian and/or European justice system, this is certainly a useful opportunity to obtain it for the Wandrd Mystery pack".
This is a matter of principle for me, certainly not the expenditure of EUR 78. This communication alone, in terms of time and professionalism employed, costs me much more. Perhaps it's time for you to prove the authenticity of the statement "as a customer, you're part of the WANDRD family" and the corporate reputation associated with it."
I remain of my opinion that the review system published on the Wandrd website, the sale of Mystery packs and the payment required from customers for returns of purchased items are "unfair" to consumers.
About your advice,

I bought the prvke 31l in 2019. The bag is superb, perfect fit as EDC but as well as weekend/long-weekend travel, good for small camera sets or big camera sets, i normally travel with dlsr + extra lense + drone. After extensive use i had a problem with a zipper and one of the straps. I just requested the execution of Life Time warranty ( 6 years after ) and they just sent me a new bag.
Great product & a brand that executes on his word, this is unique, 100% recommend.

WANDRD is a great honest company who makes quality products. I have been a customer for almost a decade and I will continue to be one.

The quality of this brand is reflected not only in its products, but also in its outstanding customer service and support. It’s clear that they take the user experience very seriously, caring not just about how their products perform, but also about the guidance and assistance they provide throughout the entire process.

In my case, the support I received was excellent, professional, responsive, and genuinely customer-focused. This level of commitment makes a real difference and builds a lot of trust in the brand.

I am very satisfied with both the product and the overall experience, and I would definitely recommend this brand.

Absolutely an amazing company, with the products as described, that has lifetime warranty. I had my bag for almost 6 years, day to day use, and I love every inch of it, sadly the zip broke, but the customer service team resolved the issue and replaced the bag to the brand new product. I’m absolutely trilled that I will continue having it! Recommend to everyone!

heard my issue with lots of communications and offered same day replacement. easy and no fuss.

Great bags they are constantly, genuinely improving… had a Warranty Claim made in 2013. I forgot about it till now (2025). They honoured it with excellent customer service and no fuss. Superb. Really cool to see a family owned business that stands behind their product like this.

The best customer service I’ve ever experienced. They were incredibly generous and understanding, and they solved the problem with my backpack in a way that went above and beyond my expectations. I’m truly impressed and very satisfied. Thank you!

This company has one of the best customer service I've ever experienced. The bottom of my DUO packback became unusable after around 2.5 years (the zipper rail ripped off of the fabric). After reaching out to Wandrd's warranty team, they responded within 2 days and immediately offered credit since sadly the DUO is discontinued. Despite this fluke I still believe Wandrd produces great quality products and their care for customers is the cherry on top.

Bought there version 1 Prvke 31L bag and after many years one of the seams ripped open. Their customer service was amazing and issued me their newsy model at no cost! They really stand behind there bags. I will also add that I have 2 other bags from them and have been using them since 2017. They make amazingly designed and quality items. And they are always looking to improve. Can’t recommend them enough!

Bought the PRVKE backpack for my college age son to use for his camera equipment and he loves it. He gets a ton of compliments on it and other photography major students asking where it is from. The zipper broke after 2 years of daily use and WANDRD is replacing the entire backpack as part of their warranty. Super impressed!! Great products and awesome customer service. Highly recommend!

I’ve been using a PRVK 31L pre-2021 model for seven years of heavy use. Recently, it developed a part defect, and the team responded within a day to help with the warranty and get my bag covered. Really efficient service!

I have the PRVKE 31L bag in the last 4 years. I’m using it everyday for photo/video/daily bag. It’s with me all the time. If I wipe it down looks like new with scratches that shows stories. This bag is awesome, once you have it you don’t look further. Quality, usability and style together. It lead me to buy a Veer, Rouge sling 6L and a Tote bag recently. Being in the Wandrd family is an awesome thing. They look after you. Their customer service is second to none. They are going above and beyond to accommodate your queries. I dealt with them twice only in the last 4 years but the results were always outstanding. Thank you Wandrd team for being true to your values. It means a lot to us, creatives.

Quite simply - the best customer service I've experienced.

My story. Ordered product - specifically to carry a 16 " MBP. Product arrived, really liked it, however, it was just too small for intended purpose. Therefore, had to go back.

Package was dutifully dispatched back towards HQ. Time passed, but no update. Then, one day, the package gets returned to me. WTF ! (hopefully that doesn't breach feedback guidelines).

1 single conversation with WANDRD customer services. Full return. Keep the bag. Come back and shop with us again because we've got lots of great products.

Jaw dropped.

Never been that convinced about a brand! I purchased my first Wandrd backpack in 2018 and have been using it almost everyday ever since the past 7 years. It's traveled the entire world with me and flawlessly resisted every single situation I've taken it to. I own a few more different backpacks from the brand and each brilliantly completes a different task it was made for, with a solid built construction and material quality. The design details makes them a dream to use. Plus, the customer service is extremely quick, accommodating and human, which makes the overall brand experience extraordinary. Well done guys, keep your passion going!

Super impressed by the product and the customer service. I had an issue and they solved it immediately, no questions asked. That level of customer service is hard to come by. I bought the PRVKE4 bag and its truly the best bag out there.