WANDRD Reviews 

I had a zip problem with my PRVKE 31 1st generation, which I use every day and which also follows me on a trip. I explained my situation to the WANDRD team and they kindly accepted the lifetime warranty on this product. So I'm leaving soon with a brand new bag for new adventures and beautiful photos in perspective. Thanks to the WANDRD team

I bought the Prvke bag (oct 2020) and the Transit Travel Backpack (Juli 2024) both work perfect for me. Last month I had a problem with 2 Zippers of the biggest compartment of the Prvke bag.
I sent a claim and it was fully covered by the lifetime Warranty.
I got a complete new Prvke bag. Perfect!

Dear Wandrd Team,

I just wanted to take a moment to express my sincere gratitude for your incredible customer service and support. Receiving a replacement for my Provoke 31L backpack under your lifetime warranty has truly reaffirmed why I’ve been such a loyal customer for years.

Your commitment to quality and customer satisfaction is truly remarkable. It's not just about buying a great product, it's about investing in a company that stands behind its gear and genuinely cares about its customers. That level of dedication is priceless, and it’s what makes Wandrd stand out from the rest.

I couldn't be happier with my new backpack, and I’ll continue to trust and recommend Wandrd to fellow creatives who need reliable, high quality gear for their work. Thank you again for your professionalism and for making this process so smooth.

Best regards,

Rapid & Great customer service !
I had an issue with the side zip on my bag bought 6 years ago. Thank to the life garantee, they give me a promo code to order the same bag without paying anything except the transport.

Very good customer relations and guarantee. Wandrd just gave me a voucher to replace my PRVKE photo bag because the zipper broke after 6 years of use. I thank the whole team and I am very satisfied with this product which accompanies me all the time in my reporting and my travels. I recommend Wandrd 100%.

Great and very fast (1h!) claim department. Sadly a outside zipper got broke - they replaced the whole bag even after 6 years. The "Wander more worry less" program is here not only a claim, they take it seriously. Thanks a lot @WANDRD.
A very happy wandrd customer again

Bought a bag in 2020, the zipper and one strapped broke after years of hikes. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.

Bought a bag in 2017, the zipper and one strapped broke after years of travels around the world. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.

I haven’t received the product yet, but the experience so far shows me that the company doesn’t really care about the customers, just about selling the products.
I ordered a new years gift and made sure to check estimated delivery which was set for Dec 30. The website also says items ship within 1-3 days.
When I haven’t gotten a shipment confirmation after 3 days I reached out to customer support, which are very polite but kind useless cuz they themselves wrote to me that they emailed the concerned department but haven’t heard back.
Result - my item shipped a week later and is now late.

Frankly, don’t care about the bags any more.

I purchased a bag from WANDRD last 2019 and I can confidently say it has been one of the best buying experiences I’ve ever had. The bag itself is top-notch—designed with precision, durability, and functionality in mind. Every detail feels thoughtfully crafted, from the premium materials to the innovative storage solutions. It’s clear that WANDRD doesn’t compromise on quality.

What truly sets WANDRD apart, though, is their outstanding customer service. I had a small issue, and their team resolved it promptly and professionally. They were not only responsive but also incredibly kind and attentive, ensuring I felt valued as a customer. It’s rare to find a company that matches exceptional products with such stellar service.

If you’re considering investing in a reliable, high-quality bag, WANDRD is the way to go. I couldn’t be happier with both the product and the team behind it. Highly recommend!

Got Prvke Bag Camera Bundle (2019)
Wandrd Sling (2023)
Tech pouches
Wallet for passport

They have the best gear, with customer service to match! Thank you Wandrd

When they state lifetime warranty, they mean it. Fantastic customer service support.

Been using wandrd gear for years. Ran into an issue with my prvke 31L bag, customer service was fast to reply with a solution and lifetime warranty is real. Thank you

Their gear is phenomenal and built to last. And they have an amazing support team

I love my backpack since 2019. Initially I bought it for an internal trip through Europe and now I've been using it to travel around the world for various business trips. It's the perfect addition to my carry on suitcase because i can easily attach it to the suitcase.

Last week a part of my backpack broke and after filing a claim I could order a completely new Backback within 24h - this service is incredible. Thank you so much!

I am using their bag since 4 years now and really enjoy the quality.

I used to buy quality gear and here I want to say that the customer service is a top one. Quick answer and reliable.

I fully recommend

Two aspects compelled me to write this review.

First, the bag - specifically, the PRVKE backpack. It has been my go-to travel companion for 6 years and has protected my camera gear from the sands of the deserts in Dubai, to the deep snow in Northern Norway. Additionally, with all the gear that I am carrying (typically 3 camera lenses, a camera body, a tripod; together with the essentials for the day such as a water bottle, a jacket, sunglasses, an iPad, and at times even a gaming laptop) the bag can get really heavy. However, by some Wandrd design magic, the bag feels as light as any backpack when it is on my back. The ability to directly access my camera without ever needing to set my bag down has been a lifesaver on multiple occasions as well.

Second, Wandrd's commitment to its LIFETIME warranty clause. As much as I loved the bag, I found a tear at the seams of the shoulder straps one day. (Do note that even though this was quite a catastrophic tear, the overall construction of the bag, namely the heavy-duty stitches in multiple areas, allowed the bag to maintain its overall integrity and continue protecting my gear until my trip ended). I reached out to the wonderful team at Wandrd regarding the defect and they promptly replied within the day, informing me that my warranty claim was successful - on a bag that was more than 6 years old! If that isn't a testament of their commitment to their mission and customers, I don't know what is.

Wandrd has definitely gained a loyal customer in me, and I felt that more people need to know about and support this amazing company.

Out of all the bags I own from various brands, this one broke surprisingly fast. I was drawn in by their 'lifetime warranty' marketing, thinking that if they emphasize it so much, their bags must be incredibly durable. That was the main reason I bought it. I was completely shocked at how quickly it failed. To make matters worse, the company doesn’t actually replace the bag—the lifetime warranty is just a marketing ploy.

When I ordered my first bag, it came out a bit small. I reached out through email and had a VERY quick response, and received multiple emails in response to all of my questions and concerns. They didn’t seem agitated or upset by my needy behavior, and got me set up beautifully. Jevene went above and beyond to make my experience wonderful.

I had a good experience: while the zipper on my bag did break after 3 and a half years of continuous use, WANDRD just sent me a new bag for free. Thanks team!