Recieved a call from then after buying a car with their warranty. Tate from customer services was incredibly polite and helpful with the questions he asked and the answers he provided for mine. The wa... Toon meer
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I just received a courteous phone call from Mark a friendly gentleman from across the pond in Ireland. He rang to welcome me to Warranty Solutions Group and to explain my current warranty policy plan... Toon meer
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Having encountered the dreaded ‘screw in the tyre syndrome’ we were left in France with a flat unrepairable tyre. To make use of the worthwhile tyre insurance I contacted Warranty Solutions and d... Toon meer
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Warranty,Service..05/08/26, In my experience I have had several different companies,and I have say that WSG,are certainly the very best,in contacting myself and the repairers,their attention to det... Toon meer
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Bedrijfsgegevens
Over Warranty Solutions Group Ltd
Geschreven door het bedrijf
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contactgegevens
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, Verenigd Koninkrijk
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4,7
Uitstekend
2K reviews
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Expensive Warranty That Became Worthless When I Needed Fair Treatment
Avoid Warranty Solutions Group at all costs.
I paid £800 for a 3-year Platinum warranty, largely because the dealer strongly recommended it. Looking back, falling for that sales pitch was a huge mistake.
For almost a year, I didn't make a single claim. The moment I found myself in a genuinely difficult situation, after my vehicle was involved in a serious accident and declared a total loss, WSG showed absolutely no flexibility or customer care.
I asked for what I believed were very reasonable options:
A pro-rata refund for the unused 2+ years of cover.
The ability to transfer the warranty to a replacement vehicle.
Any fair solution given that the original vehicle had been written off.
Every request was rejected.
To make matters worse, I eventually retained the vehicle, paid to have it professionally repaired, obtained a fresh MOT, supplied all repair invoices and every document they requested. After weeks of back-and-forth and multiple follow-ups, they still refused to reinstate the warranty.
Their responses felt less like customer service and more like finding clauses and technicalities to avoid helping a long-standing customer who had never even used the warranty. When taking monthly payments, everything is straightforward. When you need support, flexibility, or goodwill, the answer appears to be "no".
The whole experience has left me with the impression that this warranty is excellent at collecting money but extremely poor at delivering value when circumstances change. I paid 800 pounds for a product I barely used and was left with nothing despite trying repeatedly to find a reasonable solution.
If you're being pressured by a dealer to take this warranty, learn from my mistake. Read every term very carefully and assume that if an unusual situation arises, no matter how genuine, you will receive little sympathy and even less practical help.
£800 spent. Zero claims made. Zero flexibility shown. Extremely disappointing.
23 mei 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Hi Deepak,
Thank you for taking the time to share your feedback.
We are sorry to learn that you remain dissatisfied with the outcome of your complaint.
You initially contacted us after advising that your vehicle had been declared a total loss and was awaiting disposal.
At that stage, you requested either cancellation of the agreement with the remaining payments waived, or the option to transfer the warranty to a replacement vehicle.
As explained during our correspondence, the warranty agreement cannot be cancelled after the initial 14-day cancellation period. In addition, the warranty terms state that cover cannot be provided for vehicles that have been subject to an insurance write-off category. This information was provided to you before we undertook a review of your request.
Following your subsequent appeal to continue the warranty after the vehicle had been repaired, our Customer Liaison Team carefully reviewed the additional documentation you supplied, including details of the write-off category, repair invoices and MOT information. Having considered the information provided against the applicable terms and conditions of the agreement, we concluded that we were unable to reinstate the warranty.
We appreciate that this outcome was disappointing, particularly as you had not made a claim under the agreement, and we fully understand your frustration. However, to ensure fairness and consistency for all customers, we are required to apply the terms and conditions of the warranty as written and were therefore unable to make an exception in this instance.
Whilst we regret that we were unable to provide the outcome you were seeking, we recognise that this will be disappointing and appreciate you taking the time to raise your concerns and share your experience with us.
Kindest Regards,
Customer Care
Poor service for HGV fleets
We initially sought to establish a strong working partnership with WSG based on recommendations from their sales team. However, after attempting to complete just three jobs as an approved repair agent, we realized no real relationship exists and have decided as a company that we simply do not want to work with them. We can no longer recommend their services to any fleet operator or vehicle owner.
Our business relies on rapid turnarounds, minimal vehicle downtime, and transparent, fair pricing. Unfortunately, working with WSG has consistently disrupted our operations:
Excessive Vehicle Downtime: WSG’s administrative bottlenecks delayed repair turnarounds well beyond our standard operating times, leaving commercial vehicles off the road far longer than necessary.
Arbitrary Invoice Reductions: Despite upfront discussions explaining that we run on small margins for parts and charge strictly for the actual labor completed, WSG paid only approximately 50% of the total invoice amounts across all three jobs.
Lack of Industry Expertise: Their claims staff demonstrated a surprising lack of basic commercial vehicle knowledge. Furthermore, a claims engineer directly advised us to ignore commitments made by their sales representatives, explicitly stating that sales claims mean nothing against policy fine print.
As a direct result of our experience, we refuse to perform warranty work under WSG policies. We have advised several of our clients—including three who recently signed up on our initial recommendation—that we will not be carrying out their repair work. We have also pulled WSG from consideration for our incoming fleet accounts and are sourcing alternative providers.
Note for readers: WSG is very active at replying to negative reviews with polite, prompt responses. However, a quick look reveals these are simply reactive damage control for recurring, completely avoidable operational failures. Look elsewhere for a reliable warranty provider.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Hi Luke,
Thank you for taking the time to leave your review.
While we respect your right to express your opinion, we must correct several inaccuracies within your comments.
Firstly, WSG Ltd does not operate an appointed repairer network, and no formal repair agreement, either verbal or written, has ever existed between WSG Ltd and your business. Your company acted solely as an independent repairer chosen by individual warranty holders.
Any suggestion of a formal partnership is therefore incorrect.
Regarding invoice reductions, WSG Ltd does not settle claims based solely on a repairer's invoice value.
Each claim is assessed individually in line with the customer's warranty cover, policy terms, approved labour times, and authorised parts costs. As a result, the amount authorised may differ from the amount invoiced.
This is standard warranty practice and is applied consistently across all claims.
Our warranty terms also clearly state that WSG Ltd reserves the right to nominate replacement parts suppliers.
Where an alternative supplier is chosen, WSG Ltd contributes up to its approved liability, with any excess costs remaining the responsibility of the warranty holder.
Labour payments are based on manufacturer repair times and the agreed warranty labour rate.
The warranty does not cover additional labour relating to post-build modifications, ancillary work, or repairs outside the approved claim scope. These terms are clearly documented and consistently applied.
We are particularly surprised by your comments regarding policy interpretation, as during our recent conversation you confirmed that you had only recently reviewed the warranty booklet and terms.
Coverage, exclusions, labour calculations, claims procedures, and repair conditions are all clearly detailed within that documentation.
Your suggestion that WSG Ltd unnecessarily delays commercial vehicle repairs does not reflect our claims process.
Faults must be reported within seven days of occurrence and supported by diagnostic evidence, images, videos, and an estimate. Once liability is established, claim authorisation is issued promptly, and approved repairs can proceed.
Accepted claims must be completed within sixty days of authorisation.
All claims submitted by your business have been reviewed and settled in accordance with our warranty liability.
In relation to the recent brake compressor gasket/service kit claim, these items are specifically excluded under Plan 2 cover. Despite this, WSG Ltd made a goodwill contribution to assist both the customer and repairer.
While we welcome constructive feedback, we strongly dispute your characterisation of WSG Ltd's business practices.
The claims referenced were reviewed, authorised, and paid in accordance with the applicable warranty terms and conditions. We therefore reject any suggestion that decisions were arbitrary or made without proper technical consideration.
WSG Ltd remains committed to treating customers and repairers fairly, transparently, and consistently, and we are confident that our decisions in these cases were reasonable and fully supported by the policy terms.
Finally, WSG Ltd will not authorise future warranty claims to be administered through L F Truck Tech Ltd. Should a WSG Ltd warranty holder present a vehicle to your business, they should be advised to contact WSG Ltd directly so that alternative arrangements can be made for assessment and repair.
Kind Regards,
Customer Care
Made a claim as my engine bottom end…
Made a claim as my engine bottom end went this was covered went through the process now won't pay out this was done over a few months ( had to wait for a engine from France) this had to done within 21 days but this was never mentioned to me and now I get nothing do not use this company
26 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Hi Richard,
We were sorry to read your review.
Our Customer Liaison Manager, David, has tried to contact you to discuss your experience but has been unable to reach you.
At your convenience, could you please get in touch with David on 01296 840798, so he can assist you further.
We would appreciate the opportunity to speak with you and address any concerns you may have.
Kind Regards,
Customer Care
The welcome call was informative and…
The welcome call was informative and organised . The presenter created a positive atmosphere and clearly explained key information that made me feel welcomed 😀
26 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Amine!
We’re pleased to hear that you found the welcome call informative and well organised.
We’re pleased you felt welcomed and supported from the start!
Best Wishes,
Customer Care
Customer Service
Just purchased a new car and brought 3 years warranty, I received a call from a really friendly guy called Mark who was giving a curtesy call to talk me through my warranty and suggested adding my husband on which is really helpful.
Marks customer service is fantastic, real pleasure to talk to.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Naomi!
We’re thrilled to hear that Mark provided such friendly and helpful service and took the time to talk you through your warranty options. It’s fantastic to know he made the experience such a positive one. Thank you for choosing WSG!
Best Wishes,
Customer Care
Flawless service from Jack
Flawless service from Jack, can not thank him enough and for complete peace of mind. By far the best warranty company in the UK, there really is no substitute!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Ash!
We’re delighted to hear that Jack provided you with such a high level of service and helped give you complete peace of mind - We’ll be sure to pass your kind words on to him.
It’s wonderful to hear that you consider us the best warranty company in the UK — your recommendation means a great deal to the whole team.
Thank you again for your support!
Best Wishes,
Customer Care
Great for car dealers!
Being a car dealer of 60 years we have seen many warranty companies and area managers. I was with a competitor of WSG and had a great relationship with the area manager of the competitor. Jack Holden moved from our warranty company to WSG and asked would we consider moving with him. Being a bit sceptical as we were with a big named Brand and we had never really heard of WSG but Jack being a very good area manager was the reason I moved. He has been a credit to WSG and is very helpful and everything you need to assistance. Always answers calls and texts or reply’s extremely quick! WSG is also a fantastic warranty company and very good at tailoring things to suit our business!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for taking the time to share such detailed and positive feedback Tom!
With 60 years of experience in the motor trade, your comments mean a great deal to us.
We’re particularly pleased to hear that Jack has continued to provide the high level of support and responsiveness you’ve come to expect.
We’ll be sure to pass your kind words on to him.
It’s also fantastic to hear that WSG has been able to tailor our service to suit your business and deliver the flexibility and support you need.
We truly value your trust and look forward to continuing our relationship for many years to come!
Best Wishes,
Customer Care
Great intro to car warranties
Just having purchased my second car and purchased a warranty cover I didn’t know much about, I received a welcome call from Mark on my new policy with Warranty Solutions Group. Very warm welcome to a new policy and a very informative walkthrough on what I have purchased, as well as what is available. Highly recommend opting for a warranty with this company - great customer service and a great product to accompany.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Stefano!
We’re delighted to hear that Mark gave you such a warm welcome and took the time to clearly explain your new warranty and the cover available to you.
We really appreciate your recommendation and your kind words about both our customer service and our products!
Best Wishes,
Customer Care
Mark from Warranty Solutions was so…
Mark from Warranty Solutions was so polite and easy to talk to explaining the policy. Thank you
24 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Mouley!
We’re pleased to hear that Mark was polite, approachable, and took the time to explain your policy clearly.
Thank you for choosing WSG and for taking the time to share your experience!
Best Wishes,
Customer Care
I have just bought a Triumph America…
I have just bought a Triumph America Bonnivile 865cc from a local dealer and in the price for the bike was a 3 month parts and labour warranty, which on looking at the paperwork was a very extensive warranty and is the best I have ever had for motorbike
3 days after I bought the bike, a rep for Warranty Solutions rang me to see if I was happy with the warranty and went through it with me. Would recommend this companies warranty.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Dave!
We’re thrilled to hear that you’re impressed with the cover provided and found the welcome call helpful in explaining your warranty and what it includes.
Providing our customers with confidence and peace of mind is extremely important to us, so it’s great to know you feel you’ve received one of the best motorcycle warranties you’ve experienced.
We really appreciate your recommendation!
Best Wishes,
Customer Care
The service from WSG was prompt…
The service from WSG was prompt efficient and professional, easy to deal with and understanding
The senior team assisted through a more difficult claim and resolved the matter quickly
21 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Andrew!
We’re pleased to hear that you found our service prompt, efficient and professional, and that our team was easy to deal with and understanding.
We’re especially pleased that our senior team was able to support you through a more difficult claim and resolve the matter quickly. We truly appreciate you feedback and are grateful for your trust in WSG!
Best Wishes,
Customer Care
I had a phone call from a very happy…
I had a phone call from a very happy chap called Mark to explain the recent 2 year warranty I took out on a new used car just to explain a few things it was all very polite and pleasant great customer service thank you Mark
21 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Alan!
We’re pleased to hear that Mark took the time to explain your new two-year warranty and made the call so pleasant and informative.
It’s great to know you experienced the friendly, professional customer Thank you for choosing us!
Best Wishes,
Customer Care
Very clear policy documents
Very clear policy documents, when making a claim it was effortless, and the process was very simple and quick, payment was made with no fuss, the claim handler was very quick to respond to both the garage and myself, and the cover given on the warranty is superb, do not hesitate to use
18 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Stewart!
We’re delighted to hear that you found the policy documents clear and the claims process simple, quick, and hassle-free.
It’s also great to know that our claims team was responsive and kept both you and the garage informed throughout.
We really appreciate your kind words about the cover provided and your recommendation!
Best Wishes,
Customer Care
Great phone call with Mark
Great phone call with Mark.
What a gentleman, and a credit to the business.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Iain!
We’re pleased to hear that you had such a positive experience speaking with Mark.
We’ll be sure to pass on your kind words — it’s great to know he made such a positive impression and is a credit to the business!
Best Wishes,
Customer Care
These guys are incredible
These guys are incredible! I have a warranty with them and raised a claim at 10 o'clock - they contacted me the same day and by 3 o'clock they had approved the claim and for repairs to be undertaken. I cannot stress how good they were through every step and would highly recommend them as a warranty provided
19 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Ben!
We’re delighted to hear how quickly your claim was handled and that you received clear support throughout the process.
Providing a smooth, efficient service is something we pride ourselves on, so it’s wonderful to know we met your expectations.
Thank you for your recommendation—we really appreciate it!
Best Wishes,
Customer Care
I had a phone call from mark he was…
I had a phone call from mark he was very polite and very helpful in giving me all the information I needed!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Chloe!
We’re pleased to hear that Mark was polite, helpful, and able to provide you with all the information you needed.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
Warranty confirmation call
I received a very friendly and helpful call from Mark, who confirmed my warranty standard . Happy with the interaction.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Shabana!
We’re pleased to hear that Mark provided a friendly and helpful service and was able to clarify your warranty cover.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
⭐️⭐️⭐️⭐️⭐️ Outstanding Service
⭐️⭐️⭐️⭐️⭐️
We’ve been using WSG for our warranties at Essex County Cars Ltd for the past few months, and the service has been absolutely fantastic.
A special mention has to go to our account manager, Harry, who has personally been brilliant from day one. On several occasions, he’s gone above and beyond to make the claims process as simple and hassle-free as possible, even personally handling things for us when needed.
As a busy dealership, having someone who saves us time and takes the stress out of warranty claims is invaluable. Harry has always been at the end of the phone whenever we’ve needed him and has consistently gone out of his way to accommodate our needs.
It’s refreshing to deal with a company where you genuinely feel looked after rather than just being another account.
5 stars from everyone at Essex County Cars Ltd. We couldn’t recommend WSG and Harry highly enough! ⭐️⭐️⭐️⭐️⭐️
18 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for such fantastic feedback David!
We’re delighted to hear that you’ve been so pleased with the service provided by WSG, and especially that Harry has gone above and beyond to support you and make the claims process as straightforward as possible.
We know how important it is for busy dealerships to have a reliable point of contact who is readily available and willing to help, so it’s fantastic to hear that Harry has made such a positive difference to your experience.
We’ll be sure to share your kind words with Harry — he’ll be thrilled to know his efforts are appreciated.
Thank you for choosing WSG and for recommending us so highly. We look forward to continuing to support you and the team at Essex County Cars Ltd!
Best Wishes,
Customer Care
Warranty
Had a nice call from Mark the little Irish dude regarding my warranty on my bike he explain everything to me and was really pleasant to talk thank you mark 👍
18 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Michael!
We’re delighted to hear that Mark was able to explain everything clearly and make the warranty process straightforward for you. We’ll be sure to pass your kind words on to Mark — he’ll be really pleased to hear them.
Thank you for taking the time to leave a review!
Best Wishes,
Customer Care
Very helpful and polite love the Irish…
Very helpful and polite love the Irish accent
11 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Angela!
We’re pleased to hear that you found our service helpful and our team polite, and we’re glad the Irish accent made a good impression too! We really appreciate your support!
Best Wishes,
Customer Care
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