Recieved a call from then after buying a car with their warranty. Tate from customer services was incredibly polite and helpful with the questions he asked and the answers he provided for mine. The wa... Toon meer
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I just received a courteous phone call from Mark a friendly gentleman from across the pond in Ireland. He rang to welcome me to Warranty Solutions Group and to explain my current warranty policy plan... Toon meer
Bedrijf heeft geantwoord
Having encountered the dreaded ‘screw in the tyre syndrome’ we were left in France with a flat unrepairable tyre. To make use of the worthwhile tyre insurance I contacted Warranty Solutions and d... Toon meer
Bedrijf heeft geantwoord
Warranty,Service..05/08/26, In my experience I have had several different companies,and I have say that WSG,are certainly the very best,in contacting myself and the repairers,their attention to det... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Warranty Solutions Group Ltd
Geschreven door het bedrijf
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contactgegevens
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, Verenigd Koninkrijk
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4,7
Uitstekend
2K reviews
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Welcome call ...
Just had a "welcome call" from Mark in Ireland.
He made sure I understood the cover.
Very polite and pleasant person!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Ian!
We’re pleased to hear that you had such a positive welcome call with Mark and that he took the time to ensure you fully understood your cover.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Mark was really helpful and explained…
Mark was really helpful and explained everything to me
7 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Jason!
We’re glad to hear that Mark was helpful and took the time to explain everything clearly to you.
We’ll be sure to pass your lovely comments on to Mark.
Thank you for choosing WSG, and we look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
Just had a welcome call from the very…
Just had a welcome call from the very friendly Mark who was so easy to chat to. I am now more informed about the warranty just purchased on our car.
Thank you
7 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Julue!
We’re pleased to hear that you had such a positive welcome call with Mark and that he was friendly and easy to talk to.
Thank you for choosing WSG, and we look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
Great Customer service
Had a fantastic welcome call today! The agent Mark with the lovely Irish accent was super friendly and explained my coverage, benefits, and how to use the policy clearly so I feel completely confident moving forward. But also reassuring me that I can call their office for assistance.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Joy!
We’re delighted to hear that you had such a positive welcome call with Mark.
It’s great to know that he took the time to clearly explain your coverage and benefits, leaving you feeling confident about your policy moving forward.
We look forward to supporting you throughout your warranty!
Best Wishes,
Customer Care
welcome call
Had a welcome call from today from Mark who was very friendly and professional
Made feel very at ease knowing I’ve got a good warranty company behind me
6 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Lewis!
We’re thrilled to hear that Mark made such a positive impression during your welcome call.
It’s great to know that his friendly and professional approach helped put you at ease and gave you confidence in having us behind you.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Experience so far has been great
Experience so far has been great. Mark especially has been flexible in arranging call backs for me and is always polite and a pleasure to talk to. Thank you Mark.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Ashley!
We’re pleased to hear that your experience so far has been so positive.
We really appreciate you taking the time to share your experience and thank you for choosing WSG!
Best Wishes,
Customer Care
Great service and follow-up by Jamie…
Great service and follow-up by Jamie the whole process was seamless and easy.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Ray!
We're thrilled to hear that Jamie provided great service and kept you well informed throughout the process.
It's wonderful to know that everything was seamless and easy from start to finish.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Reply promptly
Reply promptly, communications was excellent with the body shop and authorisation to proceed with the repair was fast.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Asem!
We're pleased to hear that you experienced prompt responses, excellent communication with the body shop, and a fast repair authorisation process.
Providing a smooth and efficient claims experience is important to us, and we're delighted we could meet your expectations.
We appreciate your support and thank you for choosing WSG!
Best Wishes,
Customer Care
Warning, save your money and avoid these time wasters
Warning, save your money and avoid these time wasters.
I had a vehicle “platinum” warranty including wear and tear valid to 85,000 miles. Had issues with my car and initially relieved to have purchased a warranty for peace of mind.
As per the front page of my warranty
“ Without a warranty in place, you could be facing hefty garage bills should something
unexpectedly go wrong.” Lol. As a typical insurance company, they bury what is actually covered within layers of legalese meaning what they will actually pay out for and what is classed as wear and tear is so narrow that they can reject everything. Despite several issues with my car, only a single (cheapest) was covered. What a waste of time. Sith the warranty I’ve been left with a hefty bill, the bill for the warranty I bought, and had my time wasted faffing around trying to “approve” the repair at the garage for the due process.
To make matters worse, when discussing the claim and policy, the staffs email responses change to incredibly rude single line replies with no hello, thank you, kind regards, or attempt to be polite when I had questions on why it wasn't covered on policy. Seems the team enjoy kicking customers when they are down after rejecting their claim. Don't waste your time.
29 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Hi Mr Giddings,
We were sorry to read your review.
Our Customer Liaison Manager, David, has tried to contact you to discuss your experience but has been unable to reach you.
At your convenience, could you please get in touch with David on 10296 840798, so he can assist you further.
We would appreciate the opportunity to speak with you and address any concerns you may have.
Kind Regards,
Customer Care
Fantastic start
Fantastic start. Mark called to introduce the company, the service and himself. Polite, thorough and seemingly very approachable. Very impressed so far 👍
28 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Dave!
We're pleased to hear that Mark made such a positive first impression.
We really appreciate your kind feedback and look forward to continuing to provide you with excellent service!
Best Wishes,
Customer Care
I find this warranty company always…
I find this warranty company always very helpful and definitely one of the better warranty companies to deal with and I have dealt with many different ones over the years! The last person I spoke to, a Paul Mayhew was extremely helpful, efficient and technical so easy to have a conversation with, credit where credit is due.
8 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Dan!
We're delighted to hear that you've consistently found our team helpful and that we're one of the best warranty companies you've worked with over the years.
It's especially pleasing to hear your feedback about Paul - We'll be sure to pass on your kind words.
We truly appreciate your support and look forward to continuing to provide you with the high level of service you expect from WSG!
Best Wishes,
Customer Care
Well where do i start .I bought my van…
Well where do i start .I bought my van from a dealer 4 months ago with a full service history and after a couple of months i started having problems with the gearbox .I took it to a repair shop where it was diagnosed with first gear damage which had caused the shaft bearings to diiterrate. To fix it it would need to have a reconditioned gearbox.went to claim through the warranty and had a nightmare just getting hold of them.They asked for every thing but the kitchen sink for the claim.i produced the report the estimate photos and videos of the damage .They kept fobbing me off asking for detailed parts lists basically everything to try get out of paying out.The conclusion was that it was wear and tear and it wasn't covered This company will do everything they can to not pay out.The diagnoses on the gear box clearly stated that damage was down to a failing first gear.WARRANTY SOLUTIONS SHOULD BE AVOIDED AT ALL COSTS BECASE BELIVE ME IT WILL COST YOU.
27 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Hi Ian,
We're sorry to read your review.
In order to review a claim, the claims engineer will need to know what the cause of the fault is that needs repairing.
During the claim, we asked for further information.
After obtaining the information, it was found that the cause of failure was wear.
The Silver plan type for vehicles of any age or mileage, unlike the Platinum plan type, does not cover parts that need renewal when they have naturally and inevitably occurred as a result of normal wear or when the component(s) reach the end of their working life.
Please accept our apologies that we that we did not meet your expectations and understand your frustration that the cause was due to wear as confirmed with the repairer.
Kind Regards,
Customer Care
The customer service from Stuart was…
The customer service from Stuart was impeccable - super fast and efficient from the moment I got in touch. Issue fully resolved without hassle. Thank you!
27 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Luke!
We're pleased to hear that Stuart provided such fast, efficient, and impeccable customer service.
It's great to know your issue was resolved quickly and without any hassle.
We really appreciate your feedback!
Best Wishes,
Customer Care
Excellent customer service
Excellent customer service!
I had a tricky time dealing with the garage fixing my car but Stuart at Warranty Solutions remained professional, kept me reassured and worked hard to process the claim with the garage. Thank you, it is very much appreciated
23 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for taking the time to leave a review Nicola!
We're delighted to hear that Stuart was able to support you through what we appreciate was a challenging situation with the garage - We'll be sure to pass on your kind words to him.
Providing reassurance and excellent customer service is something we pride ourselves on, and we're so pleased we could help.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Helpful
Very courteous agent. Explained my warranty and answered my questions.
21 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback Margaret!
We're pleased to hear that our agent was courteous, took the time to explain your warranty clearly, and answered all of your questions.
We appreciate you choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Terrible service t
Terrible service takes them days to reply to emails and phoning payment department is awful 7 times I rang and no answer. I paid the garage direct and after having my car back 2 weeks I'm still waiting for them to reimburse me the money which they have said it takes 14 working days to transfer money so you have to wait over 3 weeks to get money back .
21 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Hi,
We're sorry to read your review.
Due to the limited information provided, we haven't been able to find your details on our system.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for Kirston.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Mark was polite, friendly & Professional
Mark was polite & friendly, I couldn't take the call yesterday when he initially called so I booked in for 8.30 the next morning where he promptly called at the time agreed
Explained everything regarding my warranty in full and answered the questions I raised, thank you very professional
21 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your feedback!
We're pleased to hear that Mark provided such friendly and professional service.
It's great to know he called promptly at the agreed time, took the time to explain your warranty clearly, and answered all of your questions.
We really appreciate your review and thank you for choosing WSG!
Best Wishes,
Customer Care
Simply Outstanding
Outstanding service from start to finish. Paul K dealt with my enquiry with professionalism and care. The case was reviewed super fast and completed without hesitation. What amazing peace of mind it is to have a warranty with this level of support
16 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Peter!
We're thrilled to hear that you received such excellent service from start to finish.
It's wonderful to know that Paul K handled your enquiry with professionalism and care, and that your case was reviewed and completed so quickly.
Providing peace of mind through responsive and reliable support is exactly what we strive for.
We truly appreciate your feedback and thank you for choosing WSG!
Best Wishes,
Customer Care
Mark was very helpful & kind
Mark was very helpful & kind. Very welcoming & a quick phone call.
17 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for your review Daniel!
We're pleased to hear that Mark was helpful, kind, and welcoming. Providing friendly and efficient service is something we strive for, and we're glad your experience reflected that.
We appreciate your feedback!
Best Wishes,
Customer Care
I used Warranty Solutions Group for…
I used Warranty Solutions Group for nearly three years and gave them a significant amount of business during that time. While I was working with them, we had an agreed labour rate of £90 per hour, and that was the basis on which warranties were sold to my customers.
After I decided to stop using Warranty Solutions Group and move to a self-funded warranty model, the experience for my existing customers changed dramatically. Customers who purchased top-level Platinum warranties through my dealership are now finding it unnecessarily difficult to make claims.
The labour rate has been reduced from the agreed £90 per hour to just £60 per hour for these customers, despite the warranties being sold when the agreed rate was £90. On top of that, the warranty policy covers one hour of diagnostic time, yet they are only offering £30 for half an hour of diagnostics, leaving customers and repairers out of pocket.
I've also been receiving complaints directly from customers about the way their claims have been handled. Some have been told that repairs aren't covered when, based on the warranty they purchased, they believe they should be. This has caused frustration for my customers and reflects badly on my business, even though I sold these warranties in good faith.
As a dealer, it's damaging to recommend and sell a warranty product to customers only for the provider not to honour what was agreed at the point of sale. That damages trust with customers and leaves the dealer carrying the reputational risk.
For a company with such a strong reputation, this has been extremely disappointing. There seems to be very little loyalty to the dealers who helped build their business, and ultimately it's the customers who suffer.
Based on my experience, I would not recommend Warranty Solutions Group to other dealers. I'd urge anyone considering using them to think very carefully before partnering with them. In my opinion, this has been bad business for both my customers and my dealership.
20 juli 2026
Review zonder uitnodiging
Antwoord van Warranty Solutions Group Ltd
Thank you for sharing your feedback and for your past partnership with us over the last three years.
We take all feedback from our dealer network seriously, and we are genuinely sorry to hear that you feel this way.
WSG Ltd worked with you at all times to accommodate you and your warranty holders.
The warranties issued do have a standard labour rate of up to £65.00 per hour plus VAT, as written in the warranty booklet, which will be honoured in the event of any valid claims.
All live warranty agreements remain bound by the specific terms and conditions as per the warranty schedule and booklet from the point of registration, as provided to your customers.
Our Platinum and Gold warranties do accept reasonable diagnosis costs and if diagnosis poof is provided, we will gladly review that cost.
With regards to loyalty, WSG Ltd worked with you from day one and our account manager worked tirelessly to maintain contact and feedback.
While we were naturally disappointed by your choice to stop using our services, we respect your decision.
Our dealer partners are our business, and we are deeply committed to supporting them and warranty holders with valid claims.
It is disheartening to hear that your experience did not reflect these core values over the three years of joint business, and we do address that every business model is tailored individually.
With regards to the significant amount of business during the time, we have accepted claims that have exceeded your significant business amount.
Should you have any claims that you wish to make, we please ask that the claim is initiated by the warranty holder.
Further to the above, we wish you every success going forward.
Kind Regards,
Customer Care
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