I had an excellent call with Hannah today, she was so supportive and friendly. She helped with all my questions and was a joy to talk to. What a brilliantly efficient service, so personable. Next time... Toon meer
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Lees wat reviewers zeggen
W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Toon meer
Bedrijf heeft geantwoord
A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Toon meer
Bedrijf heeft geantwoord
The question in this box was 'what made your experience great?' my answer is Tanya Voievodina. Got through after a while holding and then Tanya and I started going through my queries one by one - she... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Contactgegevens
21e Somerset Square, BS48 1RQ, Nailsea, Verenigd Koninkrijk
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Uitstekend
958 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am pleased to have been excellently…
I am pleased to have been excellently looked after by Customer Service Adviser, Chloe Froude.
Thank you for the efficient service Chloe.
16 augustus 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We pride ourselves in providing excellent customer service to all our customers. I am so pleased this is the service you have received from Chloe.
Your comments have made Chloe’s day.
Kind regards,
The water2business team.
Customer Care - Excellent and Efficient.
I am pleased to have been excellently looked after by Customer Service Adviser, Chloe Froude. Chloe made the completion of my annual accounts possible as I requested assistance accessing my company's online water2business account and Chloe came to the rescue. Thank you for the efficient and superb service Chloe. Much appreciated.
9 augustus 2024
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Antwoord van water2business
Wow, what a great five star review to receive, thank you so much!
Its really important to us to be able to assist our customers in the best way possible. To hear this was your experience was brilliant.
We are so happy to hear what a great service you received from Chloe, your comments have made her day.
Thank you for taking the time to share your experience.
Kind regards,
The water2business team.
Quick and concise, providing exactly what you need
Thank you, Sydney Coombs, for your help on the call today. Data protection questions were not a nightmare and you knew exactly what I was asking for and provided that instantly. One of the best supplier calls I have had and you made my job today that little bit easier.
1 augustus 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Hannah
Thank you for your five star review.
It’s lovely to hear this is the service you have received from Sydney. She was really pleased to hear of your comments.
We pride ourselves in providing the best customer service to all our customers and making their experience smooth and efficient. I am so please this is the service you have received.
Kind regards,
The water2business team
Informative and helpful
1 augustus 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Sarah
Thank you for your five star review.
We appreciate all our customers feedback and I’m really pleased to hear your experience with us was helpful and informative.
Kind regards,
The water2business team.
Sydney in customer services was super…
Sydney in customer services was super helpful and gave me all of the information I needed.
25 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Rachael
Thank you for your five star review.
We really take pride in providing our customers with a great customer service and I’m really pleased this is the experience you received from Sydney.
Sydney was so happy to hear she was helpful in resolving your query.
Thank you for taking the time to leave your comments.
Kind regards,
The water2business team
Water2Business give you a 5 Star service
When you are a customer of Water2Business you get a 5 Star service. They had advised us to claim an allowance on our unexpectedly high bill because of a leak around the stop valve on our underground meter. They led us through the claim procedure & a few days later Alice O’Regan phoned with the good news of a 100% allowance for usage above normal. As is always our experience with Water2Business, Alice was very pleasant, polite, positive, well-informed & very helpful.
23 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Wow, what a great five star review to receive, thank you so much!
We know how worrying it can be to receive a higher than expected bill following a leak and we are so pleased Alice was very helpful in getting you an allowance and sorting this out for you.
We are so happy to hear what a great service you received from Alice, hearing your kind comments has made her day.
Thank you again for taking the time to share your feedback.
Kind regards,
The water2business team.
Great telephone service.
Great telephone service.
We've had issues with our water bills previously with Water2business, but I phoned up this time, spoke to Rachna Kumari who understood immediately what I wanted, did it, reset our online account that had been dormant, and all completed in under 5 minutes!
Gotta say I wasnt looking forward to dealing with it, but its surpassed all my expectations!
23 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We pride ourselves in providing our customers with an efficient service as we appreciate how precious our customers time is. To hear this is the service you received was brilliant.
We are so pleased to hear Rachna resolved your query in under 5 minutes and she surpassed your expectation.
Rachna is very grateful for your comments and we thank you again for your feedback.
Kind regards,
The water2business team.
Fantastic Service
I was notified that we were due a refund from a previous property by the letting agent. I spoke to Wessex Water (Water2Business) and the customer service agent promised they would investigate; to be honest, I thought it would just disappear into the system.
But no! The wonderful Rachna Kumari came back to me today to say there's a cheque in the post. Just two days to process. Brilliant.
22 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
Its really important to us to be able to assist our customers in the best way possible. To hear this was your experience was brilliant.
We are so pleased Rachna went above and beyond to give you a further update and exceeded your expectations.
Rachna was over the moon when we shared your comments with her and we thank you again for your feedback.
Kind regards,
The water2business team.
I had a problem with my Water Bill and…
I had a problem with my Water Bill and asked this to be explained back in May 24. On Friday spoke with a Extremely helpful Billing advisor by the name of Lauren Brumpton. Explained the situation and she listened and promised to call back around 3pm later the same day. To my surprise she called back within 2 hours with the answers to my query and a very satisfactory conclusion. It was great to talk to her and she done what she said she would and that is very rare is today's world. Well Done Lauren and Thank You.
19 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Mark
Thank you for your five star review.
We appreciate how precious our customers time is and we are so pleased to hear that Lauren went above and beyond to get this sorted for you within 2 hours.
We are so happy to hear what a great service you received from Lauren, hearing this has made her day.
Thank you for taking the time to share your comments.
Kind regards,
The water2business team.
Very easy to deal with
19 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
Our aim within our customer service team is to make your journey as easy as possible. To know we have achieved this in your case is brilliant!
Kind regards,
The water2business team.
Great service
Thank you to Chloe today for answering all my questions and helping me set up an online account too. Telephone advice was excellent in managing my account and gave a meter reading and discussed setting up a direct debit.
15 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Janet
Thank you for your five star review.
We are proud of the communication and service we provide to our customers to resolve queries in an efficient matter.
We were so happy to hear what a great service you received from Chloe, hearing this has made her day.
Kind regards,
The water2business team.
Very helpful customer service.
Kayleigh, a customer relations advisor was extremely helpful, in sorting out a leak allowance claim, after we had a very scary bill. We could not be more pleased with the outcome.
16 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Carol
Thank you for your five star review.
We know how worrying it can be to receive a higher than expected bill following a leak and so I am pleased that I could support you with your leak allowance claim and got the outcome you were looking for.
Thank you for your feedback, hearing your comments on my service has made my day.
Kind regards,
Kayleigh at water2business
Excellent Service
I could not have asked for a better service in advice and help in sorting out a claim for a leak allowance. It has taken a real worry off my mind and I am 100% satisfied and extremely grateful. Thank you.
16 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Alison
Thank you for your five star review.
We know how worrying it can be to receive a higher than expected bill following a leak. We are so pleased we have been able to assist in getting you a leak allowance and easing the worry.
Thank you again for taking the time to share your comments.
Kind regards,
The water2business team.
Every experience i have had wit W2B has…
Every experience i have had wit W2B has been exceptional.
9 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi James
Thank you for your five star review.
We are so pleased to hear you consistently get a great service from our Customer Service team.
Your kind words really made the team smile and thank you again for taking the time to share your feedback.
Kind regards,
The water2business team.
First Class Customer Service
Sydney helped resolve my request today. She was friendly, confident and empowered to take the necessary action. Excellent customer service, well above the norm, again from Water2Business. Well done and thank you.
3 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Tony
Thank you for your five star review.
We pride ourselves in providing our customers with a friendly and efficient service and we are so pleased to hear your feedback reflecting this.
Sydney was so happy to hear your positive review.
Kind regards,
The water2business team.
Water to Business has dealt with my…
Water to Business has dealt with my problem quickly and well. Contact over the 'phone has been positive and friendly.
2 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
Our aim is to provide every customer with a positive and friendly service, and it has been great to hear this is what you have received.
Thank you again for taking the time to share your great comments, the team love to hear them.
Kind regards,
The water2business team.
Efficient, great communication
I hadn't experienced such efficient service before. The phone was answered almost immediately, and Chloe understood exactly what I needed right away. I received all the information in an email shortly after. Impeccable communication skills.
2 juli 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Cris
Thank you for your five star review.
We are so pleased to hear about the great customer service you have received.
We are proud of the communication and service we provide to our customers to resolve queries in an efficient matter. Chloe was really pleased to hear your feedback.
Thank you for taking the time to share your comments.
Kind regards,
The water2business team.
Helpful and efficient.
18 juni 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We really appreciate all of our customers feedback and love to hear where we have exceeded their expectations.
Thank you again for sharing your feedback.
Kind regards,
The water2business team.
Spoke to Water2Business about a leak…
Spoke to Water2Business about a leak allowance. They are quick to answer the phone and have been helpful settling our claim for a leak allowance. Thank you Britt for the help.
25 juni 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Richard
Thank you for your five star review.
We know how worrying it can be to receive a higher than expected bill following a leak. So we were so pleased that Britt was able to assist in getting you an allowance for the leak and sorting this out for you and easing the worry.
Thank you again for taking the time to share your comments.
Kind regards,
The water2business team.
Good experience.
Phone answered very quickly, most helpful person and hopefully mattered resolved.
Your records should have noted that I had already sent an email, so no need to waste time and money on postage.
21 juni 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We pride ourselves in the speed in which we answer our customer's calls and emails in our contact centre. To hear your experience was like this is great.
Thank you again for taking the time to share your thoughts.
Kind regards,
The water2business team.
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