I had an excellent call with Hannah today, she was so supportive and friendly. She helped with all my questions and was a joy to talk to. What a brilliantly efficient service, so personable. Next time... Toon meer
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Lees wat reviewers zeggen
W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Toon meer
Bedrijf heeft geantwoord
A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Toon meer
Bedrijf heeft geantwoord
The question in this box was 'what made your experience great?' my answer is Tanya Voievodina. Got through after a while holding and then Tanya and I started going through my queries one by one - she... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Contactgegevens
21e Somerset Square, BS48 1RQ, Nailsea, Verenigd Koninkrijk
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Uitstekend
958 reviews
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Best company to deal ever
Best company to deal ever. Spoke to Charlie his customer service was beyond excellent. Thank you for everything !
19 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Kacper
Thankyou for your five star review and amazing recommendation.
Charlie was so happy to hear such great comments on the service he has provided.
We really appreciate you sharing your experience and thank you for taking the time to leave a review.
Kind regards,
The water2business team.
Meg was very helpful with registering…
Meg was very helpful with registering for an online account and reporting a leak. Thank you
15 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Jonathan
Thank you for your five star review.
It was really rewarding to hear how easy Meg made setting up your online account and easing the worry of a potential leak.
We really appreciate all of our customers feedback and thank you for taking the time to share your experience.
Kind regards,
The water2business team.
Dealt with Kayleigh today who provided…
Dealt with Kayleigh today who provided excellent service in a very efficient manner and delivered a very satisfactory outcome.
14 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Michael
Thank you for your five star review.
It was really lovely to read your comments on the service you have received from Kayleigh. It really did make her smile to hear your kind words.
We were so pleased to hear that your query was dealt with in a efficient and professional manner.
Thank you again for taking the time to share your feedback.
Kind regards,
The water2business team.
Dealt with issues efficiently
Dealt with our leak allowance application efficiently and quickly, with clear communication of the process and timescale involved
11 november 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We know how worrying it can be when you receive a large bill due to leakage. We were so happy to be able to alleviate some of that worry by working with your wholesaler to obtain an allowance for the leaked water.
Thank you so much for taking the time to share your feedback and we loved passing it on to our team.
Kind regards,
The water2business team
Very helpful
Very helpful, informative - top customer service!
8 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Kelly
Thank your for your five star review.
Our aim is to be the best as what we do and to hear your great comments mean the world to us!
The team were so happy to receive such great feedback and thank you for taking the time to share your thoughts.
Kind regards,
The water2business team
A pleasure!
As always super quick phone answering and really speedy resolution!!
If only all utilities companies could be like W2B!
28 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Tony
Wow, what great feedback to receive, thank you so much!
Our customer service team strive to answer all our customers calls in as quick and efficient way as possible.
To hear that you had such a good experience with our team is brilliant.
Thank you again for sharing your comments.
Kind regards,
The water2business team.
Very professional
Thank you Chloe F
Very helpful and highly professional
14 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Andrea,
Thank you for your five star review.
Our ultimate goal here is to create the best experience in all of our customer interactions. To hear what a great service you received from Chloe was brilliant.
We really appreciate your kind comments and thank you for taking the time to share your thoughts.
Kind regards,
The water2business team.
Antwoord van water2business
Hi Derek and Janet
Thank you for your five-star review.
It is really important to us to be able to assist our customers in the best way possible way and I’m so pleased to hear what friendly and helpful customer service you have received.
Thank you for taking the time to share your comments.
Kind regards,
The water2business team.
I asked for copies of my water bills…
I asked for copies of my water bills and without hesitation an email was sent to me with everything I needed
14 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Stuart
Thank you for your five star review.
We pride ourselves in providing great customer service and we are so pleased to hear this is the service you have received.
Thank you again for your kind words and we were so pleased to share your feedback with the team.
Kind regards,
The water2business team.
Chloe was amazing
Chloe was amazing and has dome my business proud. Thank you loads, give her a payrise.
15 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Steve,
Thank you for your great review.
Chloe had a huge smile on her face when we shared your great comments with her and our team.
To hear we have been able to offer the best service to our customers and left such a lasting impression is brilliant.
Thank you again for sharing your lovely feedback.
Kind regards,
The water2business team.
So easy and friendly to deal with
So easy and friendly to deal with. There was no tie in contract and they were helpful when I closed my premises, unlike British gas and my card reader company. I requested them to read my meter before moving out and this was organised straight away. I couldn't be happier with their service.
30 september 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Gina
Thank you so much for your five star review.
We were so happy to hear that we have exceeded your expectations with the service we have provided. Its so rewarding to hear when our customer's have such a positive experience.
Thank you again for your kind words and we were so pleased to share your feedback with the team.
Kind regards,
The water2business team.
We had as a company a problem with a billing issue due to a water leak.
We had as a company a problem with a water leak to the premises which resulted in a five fold increase in our bills.
Once the leak had been rectified, Kayleigh, from the Customer Services Team, immediately sought to rectify the billing issue and arranged a full refund within a very short period of time. All done with the utmost efficiency and also reassurance to myself.
Many thanks
11 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Peter
Thank you for your five star review.
I know how worrying it can be to receive a higher than expected bill following a leak and I am so please I could support you in getting an allowance so efficiently.
Hearing your feedback has made my day, thank you again for sharing your feedback.
Kind regards,
Kayleigh at water2business
Chloe Froude
Chloe, was polite, responsive and followed through with the actions we agreed
8 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Mark
Thank you for your five star review.
We were so pleased to hear what a great service you have received from Chloe and that your experience left such a good impression.
Thank you for taking the time to share your comments.
Kind regards,
The water2business team.
Cerys was very informative and helpful.
1 oktober 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Sue
Thank you for your five star review.
We really appreciate your positive feedback and I’m pleased to hear Cerys was so informative and helpful.
Hearing your feedback has made her day.
Kind regards,
The water2business team
Excellent service Sydney Coombs was…
Excellent service Sydney Coombs was very good at her job and dealt with the matter very quickly would give her 100%
26 september 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We pride ourselves in delivering great customer service and I am so please this is the service you have received from Sydney. She was very pleased to hear your comments.
Thank you again for sharing your experience and for taking the time to leave your feedback.
Kind regards,
The water2business team
Friendly, knowledgeable call from Kelly-Anne
Had a follow-up phone call from Kelly-Anne today - we asked for a long redundant water meter to be disconnected and she called to confirm that this had been actioned. She was friendly but efficient - she knew her facts, and was really nice to engage with. I felt that I could ask questions and would receive the right answers. Came off the call feeling very positive.
20 september 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Nigel
Thank you for your five star review.
Our aim is always to treat every customer as an individual and offer a friendly and informative service with every interaction.
We were so happy to hear what a great efficient service you received from Kelly-Anne.
Thank you again for sharing your experience and for taking the time to leave your feedback.
Kind regards,
The water2business team
What a joy dealing with this Utility
What a joy dealing with this Utility. Sydney Coombs answered the phone, was knowledgable and friendly and my query was dealt with in minutes. Other Utility Companies take note - this is what Customer Service looks like!
9 september 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Kelvin
Thank you for your five star review.
It’s lovely to hear about the great customer service you have received from Sydney. She was really pleased to hear of your comments.
We always treat every customer with the same level of care, and it was lovely to hear what a positive experience you received.
Kind regards,
The water2business team.
Change of Tenancy
I had limited information to instigate a COT but the Chloe was extremely helpful. She also arranged a meter reading as I was not provided with one. It great to speak to someone rather than complete online forms especially if you haven't been provided with all of the information required.
2 september 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Kay
Thank you for your five star review.
Its really important to us to be able to assist our customers in the best way possible. To hear this was your experience was brilliant.
Chloe is pleased to hear she was so helpful in dealing with your query. Your comments have made her day.
Thank you again for your feedback.
Kind regards,
The water2business team.
Great customer service
My heart usually sinks when I realise I have to speak to a Utility Company, as my many experiences of doing so have largely been poor. However, yesterday I spoke to Katie Doyle at Water2Business. She was friendly and incredibly helpful and managed to complete a task in 5 minutes that another Utility Company quoted up to 40 working days to complete! Great customer service and much appreciated.
22 augustus 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Mark
Wow, what a fantastic five star review to receive, thank you!
It is really important to us that we assist our customers in a friendly and helpful way.
I am so please I could resolve your query in five minutes, it has made my day reading your feedback.
Kind regards,
Katie at water2business
Excellent service
Fast, efficient and polite. What more is required.
23 augustus 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Susan
Thank you for your five star review.
We really appreciate your positive feedback and I’m pleased to hear about the fast and efficient customer service you have received.
Thank you again for taking the time to share your great comments, these have really made the smile.
Kind regards,
The water2business team.
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