A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Toon meer
Bedrijf heeft geantwoord
The question in this box was 'what made your experience great?' my answer is Tanya Voievodina. Got through after a while holding and then Tanya and I started going through my queries one by one - she... Toon meer
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The team helped me sort out the issues with my water bill really quickly - could access the information I needed and support me to find the meters I was looking for. Chris from the team was knowledgea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Contactgegevens
21e Somerset Square, BS48 1RQ, Nailsea, Verenigd Koninkrijk
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Uitstekend
957 reviews
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Grace at Water2Business was super…
Grace at Water2Business was super helpful today
Thanks Grace
23 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Mr Boyle
Thank you for five star review.
I was so happy to have been able to assist you and resolve your query today.
I really appreciate your kind comments, they really made me smile!
Thank you again
Grace at water2business.
Fantastic service and proactivity to resolving queries and issues.
Emily Brown at Water2Business has been exceptional in helping us find a solution to a complex issue.
She has been professional, understanding and proactive in helping provide the best possible service and is an asset to the Water2Business team. Nothing but positive interactions with herself and the wider Water2Business team when queries or issues arise.
22 januari 2025
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Antwoord van water2business
Thank you for your five star review.
Emily and the team were so happy to hear your lovely comments on the service you have received from water2business on every interaction.
To know we are leaving such a positive impression of our company with our customers is brilliant!
Thank you again for sharing your thoughts.
Kind regards,
The water2business team
Jess has been excellent and very polite…
Jess has been excellent and very polite in all communications with me.
I have had several interactions with Jess over the last few months and she is an absolute pleasure to deal with
20 januari 2025
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Antwoord van water2business
Hi Hugh
Thank you for your five star review.
It was really lovely to hear what a great impression that Jess has left with you following her service.
Thank you for taking the time to leave your feedback on your experience, Jess was so happy to hear your comments.
Kind regards,
The water2business team.
Have been with W2B for 5 years covering…
Have been with W2B for 5 years covering two establishments - fabulous customer service and a big thanks to Genie who helped solve our DD issue :)!
15 januari 2025
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Antwoord van water2business
Thank you for your five star review.
I am so pleased that I was able to resolve the issue you had with Direct Debit payments.
We pride ourselves on being able to help our customers quickly and efficiently.
Thank you again for taking the time to leave a review on my service, it really made my day.
Jeannie at water2business
Excellent help
Excellent help from Tara again today. Really goes out of her way to help. Thankyou.
14 januari 2025
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Antwoord van water2business
Hi Gillian
Thank you so much for your kind review.
I'm so glad that I managed to resolve your query quickly.
I really appreciate you taking the time to leave a review on my service.
Kind Regards
Tara at water2business
I have dealt with a lot of utility…
I have dealt with a lot of utility companies in my years here and they all tend to be hard work, not really caring and always wait forever for the call to be answered - i barely waited 30 seconds for it to be answered and the lady (sorry forgot to write the name down) was beyond fantastic, happy, helpful and re-assuring. Best utility person i have EVER dealt with
10 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Matthew
Thank you so much for your great review and your kind words.
I'm so pleased that we were able to help you with your query and you had such a memorable experience from our team.
We pride ourselves on being able to help our customers quickly and efficiently.
We were so pleased to share your comments with the team as they loved to hear such wonderful feedback.
Thank you for taking the time to write this review.
Kind regards
The water2business team.
I actually spoke with a real person!
These days you never expect to get personal service from a utility company, but boy what a pleasure it was to deal with Water 2 Business. The phone was actually answered by a real person - and what a delight was Sydney. She was so pleasant and really helpful and solved my query in a minute. Ten stars really!
9 januari 2025
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Antwoord van water2business
Hi Chris
Thank you so much for your great review.
We pride ourselves on our customers being able to speak to a real person when they call our contact centre.
I'm so glad that I managed to resolve your query quickly and I really appreciate your kind words.
Thank you for taking the time to share your experience.
Kind regards
Sydney at water2business
A really great company to deal with
A really great company to deal with. I spoke with a fantastic lady today, Claire Boone. Claire helped me to resolve a rather complicated situation involving an account for water linked to farm land. It was causing me a great deal of stress and Claire helped me to resolve the situation for which I am extremely grateful.
Claire was extremely professional, friendly, calmed me down (thank you!) and also very knowledgable. I was particularly impressed with the companies use of the 'What3Words' app to identify the correct water meter which enabled us to resolve the issue.
I would highly recommend!
9 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review and recommendation.
Our teams strive to offer the best possible service to our customers to help solve any queries they may have.
Our goal is to deal with each customer as an individual, offering a professional and knowledgeable service to ease any concerns they may have.
We also like to use any tools we may have to make it as simple for our customers as possible. To hear we have achieved this in your case is great.
Kind regards
The water2business team.
Excellent customer service
Dani De Sousa Sampaio - Customer Relations Adviser was extremely helpful, professional and easy to deal with. She took all of the information that she needed from me in order to look into and resolve my enquiry and updated me with the resolution as soon as it was solved. Many thanks.
3 januari 2025
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Antwoord van water2business
Thank you for your five star review.
I was really pleased to have been able to resolve your query and get you the best possible outcome.
Thank you again for taking the time to leave a review on my service, it really made my day.
Kind regards
Dani at water2business
Great service …
Thank you water2buisness you have been very helpful and great service
8 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Lyn
Thank you for your five star review.
We really appreciate your comments on the service you have received.
The team were really happy to hear your kind words and thank you for your feedback.
Kind regards
The water2business team.
Kate Colburn was brilliant
Kate Colburn in customer services was amazing. She dealt with my enquiry kindly and efficiently and quickly. I can’t say I’ve had great experiences with dealing with water companies and they say the company is the sum value of its staff and on this occasion, the company got it very right. Thanks Kate 👍🏼
6 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Samantha
Thank you for your five star review.
It is really rewarding to hear when our customer's have received such a great service and want to share their experience.
We were so pleased to hear what a good impression that was left by Kate and how she dealt with your query so efficiently.
Thank you again for taking the time to leave a review and sharing such positive feedback.
Kind regards,
The water2business team.
From first phone call regarding a water…
From first phone call regarding a water leak on my premises I received the best guidance from all members of Water2business as to what to do and what I needed to provide in order to make a claim.
30 december 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Amanda
Thank you for your five star review.
Our goal is to offer an efficient and knowledgeable service to our customers. We were so pleased to hear what a great experience you received from our team.
Thank you again for sharing your feedback.
Kind regards,
The water2business team.
Jeannie in customer services has been brilliant
Jeannie in customer services has been brilliant, She has put in so much effort on My behalf with a very satisfactory outcome. She could not have done more, THANK YOU.
17 december 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Jeremy
Thank you for your five star review.
I was so pleased to hear you were happy with the service I have provided. It was a pleasure be able to help and get the best outcome for you.
Thank you again for your kind words and your lovely comments.
Kind regards,
Jeannie at water2business.
this company gives excellent customer service…
this company gives excellent customer service. The phone is answered within a couple of minutes and the advisors are always most helpful and obliging. They are efficient courteous and knowledgeable. In a world where utility companies, especially most electricity companies show such disregard and lack of customer care, Water to Business is fantastic. This is a model company that others should use as a best practice role model.
10 december 2024
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
It really did make us smile to hear such wonderful comments on your experience dealing with water2business.
Thank you so much for taking the time to share your comments and recommendations.
Kind regards,
The water2business team.
Good Customer Service
Following a water pipe leak at our commercial premises we obtained straight forward advise regards completing/submitting a Leak Allowance form. Friendly Customer Service, good to speak to a person who could advise efficiently.
11 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Don
Thank you for your five star review.
Within our Customer Service teams, we love to give great advise but also give our customers a memorable and friendly experience.
To hear what great service you received really shows we are achieving this goal!
Thank you for taking the time to leave share such lovely feedback.
Kind regards,
The water2business team.
quick acknowledgement
quick acknowledgement, fair judgement and satisfactory result
25 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Mr Chichester
Thank you for your five star review.
Our aim is always to provide the best possible service in the most efficient time.
The team were so happy to hear your kind words, and thank you for sharing your experience.
Kind regards,
The water2business team
Game changer!!!!!!!!
24 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Neil
Wow, what great review to receive!
We really appreciate all of our customer's feedback and comments like this really make our day.
Thank you for taking the time to share your feedback.
Kind regards,
The water2business team.
All questions have been answered by…
All questions have been answered by Lottie Cocker from Customer Team .Extremely polite person . Very pleased to deal with her .
21 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Joanna
Thank you for your great review.
What a lovely comments to receive about the service you received from Lottie.
The team love to hear when we receive our customers feedback and to know this was your experience, we were so pleased.
Thank you again for taking the time to share your thoughts.
Kind regards,
The water2business team.
I had my problem sorted very quickly…
I had my problem sorted very quickly and professionally,by Danni Goodwood.Very pleasant girl
Thank you
Danni
20 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Catherine
Thank you for your five star review.
Our Customer Service teams pride themselves on providing a professional and efficient service. To hear that this was your experience was great.
We were so happy to read your comments on the service you received from Danni. It really did put a smile on her face when we passed on your kind words.
We really appreciate your feedback and thank you for sharing your thoughts.
Kind regards,
The water2business team
Best company to deal ever
Best company to deal ever. Spoke to Charlie his customer service was beyond excellent. Thank you for everything !
19 november 2024
Review zonder uitnodiging
Antwoord van water2business
Hi Kacper
Thankyou for your five star review and amazing recommendation.
Charlie was so happy to hear such great comments on the service he has provided.
We really appreciate you sharing your experience and thank you for taking the time to leave a review.
Kind regards,
The water2business team.
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