A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Toon meer
Bedrijf heeft geantwoord
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W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Toon meer
Bedrijf heeft geantwoord
The question in this box was 'what made your experience great?' my answer is Tanya Voievodina. Got through after a while holding and then Tanya and I started going through my queries one by one - she... Toon meer
Bedrijf heeft geantwoord
The team helped me sort out the issues with my water bill really quickly - could access the information I needed and support me to find the meters I was looking for. Chris from the team was knowledgea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Contactgegevens
21e Somerset Square, BS48 1RQ, Nailsea, Verenigd Koninkrijk
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Uitstekend
957 reviews
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Great service
Best service from a utility provider in a long time. My call was answered promptly by Adam who was knowledgeable and helpful and understood my requirements as a business owner.
7 april 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Stephen
Thank you for taking the time to leave a five star review.
We were really pleased to hear that you were so happy with the service you have received from Adam in our Customer Service team. We pride ourselves on giving the best service to our customers.
Adam was so happy to hear your comments and passed on his thanks for your review.
Kind regards,
The water2business team
Helpful and Knowledgeable customer service
Having called Water2Business with a query regarding VAT information that had not been given to them from our previous supplier .They firstly adjusted my invoice to show the correct information and billing and explained where the problem had occurred (No SIC codes had been entered on the system or given to them)and the importance of ensuring the water companies have the correct SIC codes for your business .
7 april 2025
Review zonder uitnodiging
Antwoord van water2business
Thanks for raising this issue with us John, it was great to discuss with you and reach a solution and also get your feedback on how we can better support VAT awareness for customers.
Best,
Andy Coates
Managing Director
Phoned to pay my final bill due to…
Phoned to pay my final bill due to retirement . Very smooth transaction and extremely nice conversation. Society needs more people like this.
31 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Jez
Thank you for your five star review.
We are so happy that you are pleased with our service.
It was really lovely to hear what a great experience you had when dealing with us.
Enjoy your retirement.
Kind regards,
The water2business team.
Quick work to address problem
I logged in to my account to find a copy of my bill. When I clicked the bill tab it returned "invalid request"
I followed the contact us procedure and when "submit" was pressed it returned "blocked". I had clicked that I was not a robot.
Water2Business were very helpful. It appears that the add-blocker was stopping the account working correctly. When it was turned off the account worked correctly.
30 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Simon
Thank you for taking the time to leave us this feedback.
I am really sorry you are having issues with our online portal.
Its really important to us that we put this right.
As we haven't been able to locate your account with us from the details provided on your Trustpilot review, please get in touch. Please feel free to contact me directly using ellie.parker@water2business.co.uk
Kind Regards
Ellie Parker
Customer Services Manager
Sydney Coombs
A really helpful, pleasant and polite customer service adviser. Thank you!
26 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
It was great to read what a brilliant service you received from Sydney.
We have passed on your comments to Sydney and the team and thank you for taking the time to leave your review.
Kind regards,
The water2business team.
Great Customer Service Advisor
I have been dealing with Eloise a Customer Service Advisor, she has been amazing. Help resolve a problem we had on our account and has walked me through the whole process. Really one fantastic lady who gave an outstanding performance in customer service.
26 februari 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you Tracey for your five star review
We pride ourselves on our customer services and it was great to hear how pleased you were with the service you received from Eloise.
Eloise was so happy to hear your comments and passed on her thanks for your review.
Kind regards,
The water2business team
Thank you Sydney
I belong to the 80% of people in the UK that beIieve that water should be nationalised, and I think privitisation has been a complete disaster.
However, I am giving a 5 star review here as Sydney Coombs was extremely helpful and efficient in dealing with my enquiry.
Thank you Sydney.
7 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We were really pleased to hear that you were so happy with the service you have received from Sydney in our Customer Service team.
Sydney was so happy to hear your comments and passed on her thanks for your review.
Kind regards,
The water2business team
Very good service
Tara was brilliant. Efficient and helpful, helped sort out our bill in super quick time. I was very happy with the service.
14 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Safsi
Thank you for your five star review.
Tara was so happy to hear you were pleased with her service and that she was able to sort our your query.
The team love to hear such wonderful feedback and thank you again for sharing your thoughts.
Kind regards,
The waterbusiness team.
Great utility Company
Due to selling a property I had to close my account and Lauren Brumpton made the whole process extremely easy. If only all utility companies were like this my life would be much easier.
12 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Richard
Thank you for your five star review.
It was really lovely to hear what a great experience you had when dealing with Lauren.
Your recommendation really did make us smile and on behalf of the whole team, I would like to thank you for your kind words.
Kind regards,
The water2business team.
Great customer service for Commercial…
Great customer service for Commercial Client - Wanted to praise Toby Butterfield for his great support by going the extra miles in pulling critical meter location details including site pics for easy reference. Such an amazing piece of work
10 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We were so pleased to hear that Toby was able to support you in locating the meter.
Its so rewarding when our customer's leave such wonderful feedback for our team - Thank you again!
Kind regards,
The water2business team.
Sydney Coombs
Sydney Coombs, the Customer Service Advisor I dealt with was BRILLAINT, so helpful and polite and sorted my query very efficiently
7 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
Sydney was so pleased to hear what lovely feedback she has received from you following your query.
The team are so proud to offer the best possible service to give all of our customers a memorable experience. To hear this was the case for you was great!
Thank you again for your kind words, they really did make Sydney smile!
Kind regards,
The water2business team
I wish all companies were as helpful as…
I wish all companies were as helpful as this. They couldn't have done more, they answered my online questions almost by return, were very helpful on the phone as well. Polite, courteous. Really great service. Thank you Charlie, Adam and the rest of the team.
3 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Vicky
Thank you for leaving a five star review.
Our main goal within our business is to offer the best service and leave our customers feeling like they are an individual.
To know our team has been able to provide such a great example of our service is music to our ears.
Thank you again for your kind words and for taking the time to leave your feedback.
Kind regards,
The water2business team.
Sydney was very helpful and friendly…
Sydney was very helpful and friendly and could not do enough to help, an absolute breath of fresh air.. The whole process with Water2business has been very straightforward and other utility providers should aspire to being this helpful
6 maart 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Michael
Thank you for your five star review.
It was great to hear about the service you received from Sydney and what a good impression it has left.
Our goal is to exceed our customer's expectations and to hear that we have achieved and receive such great feedback is brilliant!
Thank you for taking the time out of your day to share your comments.
Kind regards,
The water2business team.
Thank You
Thank you to Leanne and the rest of the staff for dealing with my queries so effectively and following up with phonecalls when necessary.
A really good experience!
26 februari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi
Thank you for your five star review.
It was really lovely to hear what a great impression that Leanne and the team have left with you.
Thank you for taking the time to leave your feedback on your experience, Leanne, especially, was happy to hear your kind words.
Kind regards,
The water2business team.
Charlie Williamson - great asset for Customer Services!
Charlie Williamson - incredibly helpful and sorted out my query immediately. Charlie solved our mystery of locating our second water meter which has been puzzling us for some time. He was efficient and friendly and really spot on. Thank you & well done on great customer service - I just wish the other utility Company we have to deal with for Gas & Electric were so helpful.
25 februari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi
Thank you for your five star review.
I am so pleased that I was able to help with your query.
I pride myself on providing the best customer service I can to all our customers.
Thank you again for sharing your comments it really has made my day.
Kind regards,
Charlie from water2business.
GOOD PROBLEM RESOLUTION
I'm glad to say that after Involvement of their help department all was resolved in good order. If they resolve all their issues in this manner then there is no reason not to use them in future. ( Original complaint -After moving from a building due to end of lease 3 years ago this company stopped charging us. However, 7 days ago I looked at the bank account and they had removed £321.14. When questioned they have no answer but so far have not repaid the money that was taken by DD.
They make a profit but overcharging us the user. Beware and do not use them unless you have to.)
10 februari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi,
Thank you for taking the time to leave your feedback.
It was great to speak with you on 10 February 2025 and resolve this for you. I am sorry for the experience you had with us.
Kind regards
Ellie
Customer Services Manager
Charlie Williamson
Charlie Williamson - Made our COT so easy in comparison to other utility companies. Such hard work with other companies, what a breeze thanks Charlie.
Kind regards Deb Treadwell
31 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Debbie
Thank you for leaving me a five star review.
It was lovely to have been able to help you and you were pleased with the service I provided you.
Your kind words really made my day and thank you for sharing your comments.
Kind regards,
Charlie from water2business.
Competent
Competent, polite and speedy resolution to my query
3 februari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Bridget
Thank you for your five star review.
We were so pleased to be able to provide you with an efficient service from our team.
Thank you for sharing your feedback.
Kind regards,
The water2business team.
How services should be
I'd asked a rather complex query with an annoyingly small amount of details which were the only ones we were given, Charlie the agent went above and beyond getting all the details they knew we would need, delivered in one concise email, covering everything in a really helpful and genuinely nice email, which is a stark comparison to other services provided by competitors, very appreciate!
30 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
Our goal is to provide our customers with the best possible advice in a clear and concise way. To hear that Charlie achieved this and exceeded your expectations was brilliant to hear.
Charlie and the team were so happy to read your comments and thank you for sharing your thoughts.
Kind regards,
The water2business team.
I am a farmer who has recently had a…
I am a farmer who has recently had a water leak. Wessex Water have been so helpful in helping me gather the information for an insurance claim. They have been fantastic.
5 januari 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Clare
Thank you for your five star review.
We know how concerning it can be to have a bill which is larger than expected through a leak.
To know we have been able to ease some of the worry for you is brilliant.
Thank you again for sharing your experience with us - the team love to hear our customer's feedback.
Kind regards,
The water2business team.
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