water2business Reviews 

Jess sparks was very helpful and polite made my day with good news of zero balance and helped me get that

What a pleasure dealing with Charlie Williamson from the contact centre. In a world where customer service if very often lacking, this experience was an absolute dream.

Emily in Customer Service did an excellent job for us. We had a water leak during the winter and she helped to organise a compensation to cover the cost of the lost water. Many thanks!

Well done Becky Price in credit control

Contacted the call centre for the first time today. Sydney C was extremely professional and helpful, she clearly knows her job very well. This is a rare quality to find these days!
I've recently"adopted" this account from someone else and Sydney was able to give me all the information I needed, including an exact location of the meter!
Excellent service and extremely efficient, thank you.

We have two accounts so wanted them consolidated. We also needed some copy invoices. We made one request and it was done. No need to chase anything up or go back & forth with annoying questions. Excellent service thanks to the very helpful advisor.

Excellent service from Eloise, helped sort out our query and was lovely to speak with. Thank you!

We were ably assisted by Jeannie who helped us with our application for a Leak Allowance following a mains water leak that remained undetected for several months attracting a bill of several thousand pounds. Jeannie kept us fully informed throughout the process and we were successful in getting our bill considerably reduced.

We are a residential children’s home and the savings that Jeannie helped us make on the cost of the water leak means that we can now spend the money during the school holidays this summer on activities for the children. It means a lot to them too.

We would like to thank Jeannie for her service and attention on our behalf, her efforts are much appreciated.

I have been working alongside Mel for the past few months, working on a lengthy and challenging project. Mel has been fabulous to work with, she has been extremely productive and so easy to communicate with. She has pulled together endless amounts of data that I have requested which are not simple things I have requested, she has gone above and beyond continuously! Mel has been extremely positive throughout our time working together (even on the challenging days!) and its been an absolute pleasure. Thank you for all your help Mel, I wish you all the best!

Utterly professional, efficient, expert and proactive. My nasty problem with Yorkshire Water was solved in a couple of minutes. I wish I was going to be your customer for ever, instead of temporarily.

Sydney Coombs
Customer Service Advisor - thank you so much for sending me all the missing SPIDs (14) which has been a massive help as we have lots to chase. I also asked for the last invoice for them all and they were also sent to me promptly. I hope to keep in contact if I need anything else Sydney. Christine Platel - SEFirst

Being a church, we were amazed to receive a water bill for over £900. Upon investigation we discovered a leak around our water meter, however Wessex Water said that the leak was before the meter, therefore we were expected to pay.
I cannot thank Jeannie and the team at water2business who argued our case and we received an allowance of over £600.
Thank you so much!

Rev Barry

My call to Water 2 Business was picked up really quickly.

Katt was knowledgeable and helpful and dealt with all the queries I had as a new customer.

I was really pleasantly surprised. It’s a daunting thought contacting a utility company usually - this was so easy!

Kelly-Anne you are a star. An unnoticed leak for the fire protection system for a couple of weeks meant a huge water bill. An affordable DD was set-up whilst an investigation was launched. Kelly-Anne was responsive and kept me in the loop to assure she would do everything possible to get this resolved as we shouldn't be charged for water for fire protection. Today I had the wonderful news that we are now in credit and no longer owe the £000s and a new meter specifically for the fire protection will be read and deducted as it should be. Thank you Kelly-Anne, thank you for resolving this and for the communication, as we all know communication is key!

Our account manager - Jack is simply fantastic as he is very responsive, knowledge about the industry and guides us through resolving problems with Water supplies & meters. No matter how big or small, we get solutions. I can not fault his level of dedication to getting results as he treats our issues like they are his own with his determination. Water2business have set a high bar by being by far the best retailer in the market and I wish other providers were the same.

Excellent Service as a new business, today they were helping us through the steps to set up an account. We had a bill for previous people and us amalgamated ! The unit is now registered to us with Water 2 Business and we will receive a bill for the duration we have been at the site.

I have been extremely satisfied with Katt. I recommend water 2 business arrange for her to run a training centre for customer’s services open to all utilities companies.
Well done Katt
A*****

Many thanks to Grace & Alison for your professional and caring work ethics. Your work greatly appreciated.

Kelly-Anne has been very helpful in sorting out our outstanding bill and even unearthed a photo from the archives to show us where to find our water meter. Excellent customer service. Thank you.

FANTASTIC SERVICE.
Everyone is knocking water companies at the moment but I have just had the most incredible customer service from Water2business. Jess Hodge, their customer service contact just got on and sorted out the problem, this resulted in a credit on my account! She even apologised for the very short delay in responding, I could not see any delay!! Please let us support great companies as not all water companies are bad.