A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Toon meer
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W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Toon meer
Bedrijf heeft geantwoord
The question in this box was 'what made your experience great?' my answer is Tanya Voievodina. Got through after a while holding and then Tanya and I started going through my queries one by one - she... Toon meer
Bedrijf heeft geantwoord
The team helped me sort out the issues with my water bill really quickly - could access the information I needed and support me to find the meters I was looking for. Chris from the team was knowledgea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Contactgegevens
21e Somerset Square, BS48 1RQ, Nailsea, Verenigd Koninkrijk
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Uitstekend
957 reviews
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Another perfect experience
I have just got off the phone from Chris. He was polite, clear and understanding of my problem. He stayed in the phone until the issue was sorted and set it up so the same issue would not happen next time. Dealing with water 2 business is always easy. They could show others how to lead in excellent customer care and resolving issues.
2 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Jo
Wow, what a lovely surprise to come in to, thank you so much for your review!
It was great to speak with you and I'm so pleased that you found the process so simple.
We are always here if you need anymore help.
Have a great day
Chris at water2business.
Jack P is an excellent account manager…
Jack P is an excellent account manager and I truly appreciate his support!!
26 februari 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Natasha
Thank you for your review.
We agree, we think Jack is excellent too! Our account managers are always happy to support in any way they can.
Thanks again
The water2business team!
BILL QUERIES
BILL QUERIES
I rang and the phone was answered by Claire Eland, who helped sort out an overcharge on one trough and how to test for a leak on another trough. Claire was incredibly helpful and I was very impressed with the service I was given
24 februari 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Sian
It was really lovely to speak with you earlier, I was so happy to be able to help!
If you need anything else, you know where I am.
Thanks again
Claire at water2business
Excellent service
Water2Business provide an excellent service. You never have to wait long for the phone to be answered and staff are always very helpful and knowledgeable. They explained what was happening every step of the way during a recent water leak and helped me through the form filling process for a leak allowance (which was surprisingly easy as it turned out). A particular mention has to go to Tara who was instrumental in making the process stress-free.
6 februari 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you so much for your review Steve.
I was really happy to be able to help you in getting an allowance for your water leak, it’s great to hear how easy you found the process!
If you need a hand with anything else in the future, please let me know and I will be happy to help!
Thanks again
Tara at water2business
Claire was very helpful and went above…
Claire was very helpful and went above and beyond to help our school find the source of our water leak.
5 februari 2026
Review zonder uitnodiging
Antwoord van water2business
Hello Dawn,
It was so lovely speaking with you, I am really pleased to be able to ease the worry for you.
If you need any more help with this, I will be here to help!
Thanks
Claire
The response to the water leak refund…
The response to the water leak refund was quick and easy, and the communication was excellent.
Easy forms to complete as well.
Thank you
3 februari 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Debra,
Wow, you have made my day with this review - thank you so much!
I was really pleased to be able to get your allowance sorted for you so quickly.
I know how tricky forms can be so its great that you found ours easy to fill out.
Thanks again
Tara
Water 2 Business have hugely improved…
Water 2 Business have hugely improved in recent years. The phone is answered within 5 minutes, often sooner, all of the staff are knowledgable and follow up on the concern. Ben was particularly helpful today and actually wants to sort out the issue. It’s so rare these days to have people in utility companies that truly care and want to help one.
28 januari 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you so much for this review Liz, I am glad to hear you’ve noticed the improvements we've been working on.
This is the best part of my job so I am chuffed to know I made a difference.
We really appreciate you and we’re here if you need anything.
Ben
Superb Customer Service
Superb Customer Service! I have had to phone with 2 queries regarding moving premises. Both times they answered quickly (no on-hold) and could resolve all my issues whilst I was on the phone. I dealt with Katt J.
21 januari 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you for leaving such a lovely review Graham.
I’m really glad I could help get everything sorted for your move, and it’s great to hear you didn’t have to hang around on hold.
If you ever need anything else or have more questions as you settle into the new place, you know where to find us.
Katt at water2business
Confidence in the company
After a conversation with Jess Hodge today I feel confident and reassured that the matter will be dealt with.
Her telephone manner was excellent and polite.
6 januari 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you for taking the time to leave me a review Neil.
It was lovely to talk to you and thank you for the compliment on my telephone manner!
Jess at water2business
Claire.E dealt with my issue amazingly
Had the lovely Claire.E deal with my situation today. She was absolutely amazing! Very efficient, understanding and supportive. Was extremely thorough in explaining everything to me in great detail. Not many utility companies I speak to have such friendly service but Claire was outstanding!
17 december 2025
Review zonder uitnodiging
Antwoord van water2business
Thanks for leaving me such a wonderful review Jade.
I’m so happy that I was able to help and make things a little easier for you.
Thank you again for taking the time to leave your feedback.
Claire at water2business
VERY, VERY POOR SERVICE
First time I have dealt with W2B.
Made enquiry, then they came back and asked for the customer LOA - Responded saying what is an LOA - but it will take 10 days
10 DAYS! to find out about an abbreviation!!!
Been waiting on the phone for 45 minutes trying to get through to speak to someone - Interesting to find out actually how long they will make me wait.
Music is absolutely horrendous!!
28 november 2025
Review zonder uitnodiging
Antwoord van water2business
Thanks for sharing your feedback.
I’m really sorry to hear about the frustration you’ve had trying to get through and the confusion around the abbreviation used.
Our response times are not where we would like them to be at the moment and this is not how we strive to deliver customer service.
I am pleased we were able to speak with you on Friday to clear this up.
Kind regards,
Ellie Parker
Customer Services Manager
Useless -cannot get through on the…
Useless -cannot get through on the phone
No online chat
Boo Hiss
Edited:
The cut and pasted nonsense reply about having more calls than usual makes it worse. All poorly serviced companies use this as standard relying on IVR and AI instead of employing, trained humans to deal with the job.
This is a real review based on zero service from Water2 Business. Account details have been provided and looking forward to a human who knows what they are doing, making contact.
23 oktober 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Dino,
Thanks so much for taking the time to leave us a review, I’m sorry you’ve had trouble getting through on the phone. I completely understand how frustrating that is.
We’re currently experiencing a higher than usual volume of calls and doing everything we can to answer as quickly as possible. If you’re able to give us another try, we’ll do our best to get to you as soon as we can.
In the meantime, we’ve tried to locate your account so we can look into things properly, but haven’t had any luck just yet.
If you could send us a quick email at customer.services@water2business.co.uk with your name, address, and any reference number you might have, this will help us get straight to the bottom of things and hopefully turn this around for you.
Looking forward to hearing from you.
Kind regards,
Ellie Parker - Customer Services Manager
Helpful staff and easy to deal with
I've had to make 2 leakage allowance claims for separate meters this year and water2business have been as helpful as they always are, genuinely a nice company to deal with
19 oktober 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Rupert,
Thank you for your five star review.
We are very happy to have been able to help with your leakage allowance claims.
The team are so proud to offer the best possible service to give all of our customers a memorable experience.
Kind regards,
The water2business team
Leak on supply pipe - successful claim!
Following an issue with a leak on our supply pipe, customer side of meter so our responsibility, Jess Hodge from water2business dealt with a claim back to the water wholesaler (Wessex Water). After providing the required information and meter readings the claim was dealt with most satisfactorily. Whilst we did not need to provide any further input it did take around 6 weeks for the claim to be approved; but this can be out down to the wholesaler and not water2business
10 oktober 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Kevin
Thank you so much for your five star review.
We were so pleased to have been able to make this situation a little easier for you and that we were successful in obtaining an allowance for you.
Thank you for taking the time to leave your feedback. We have passed your comments on to Jess who was so pleased to hear them.
Kind regards,
The water2business team
Change of commercial supply to domestic
I changed my commercial supply to a domestic supply. I then started to receive threatening letters that I hadn't paid a domestic bill for £250 which I had paid as a commercial supplier. They had backdated the switch and not advised me. It took three phone long calls to sort it out. Not impressed.
31 juli 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for taking the time to share your experience.
I’m really sorry to hear about the frustration caused by the change from a commercial to a domestic supply and the confusion around the billing.
I completely understand how concerning it must have been to receive unexpected letters for a domestic bill and I am sorry to hear you have had to make multiple calls to get things sorted — that’s certainly not the experience we want for our customers.
From what I can see, it looks like the issue has now been resolved, but I've tried to contact you directly to make sure everything is in order and to see if there’s anything more we can do to support you.
If you’d like to discuss this further, please don’t hesitate to get in touch on 01275 881321.
Kind Regards
Ellie Parker - Customer Service Manager
Thankyou Chloe for sorting out my…
Thankyou Chloe for sorting out my situation
you were great
24 september 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
Our Customer Service teams pride themselves on providing a professional and efficient service.
We were so happy to read your comments on the great service you received from Chloe.
We really appreciate your feedback and thank you for sharing your thoughts.
Kind regards,
The water2business team
Fantastic customer service, no delay! Very impressed!
Called W2B customer services today and the call was immediately answered by an agent 'Grace Williams' without any delay or hold, a real person on the phone. None of my time wasted for once and excellent service. I can't remember the last time I called a company and had my call answered without delay. First class customer service from Grace and W2B. I never leave reviews but I wanted to today.
19 september 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Steve
Thank you for your five star review.
We were so pleased to hear what a great service you have received from Grace and that your experience left such a good impression.
Thank you for taking the time to share your comments.
Kind regards,
The water2business team.
I have always had very good service…
I have always had very good service from Water 2 Business. I have been able to receive copies of bills in a timely manner. My recent leakage claim has been dealt with and resolved with a very satisfactory outcome.
16 september 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review Elisabeth.
We are so pleased that we were was able to resolve the issue you had with the leak.
It was a pleasure be able to help and get the best outcome for you.
Kind regards,
water2business.
Query dealt with
Unable to access online account. Adam Jones emailed me the relevant invoices and arranged for IT to reset the account
3 september 2025
Review zonder uitnodiging
Antwoord van water2business
Hi Sue
Thank you for your five star review.
Adam was so happy to hear your online access has been sorted for you. Thank you for sharing your comments.
Kind regards,
The water2business team
A truly Five Star Company
Dealing with a complicated issue due to a long-standing water meter leak, every employee was a pleasure to speak with, suggested the way to deal with the problem and explained everything very clearly. The company was easy to contact and I found them exceptionally helpful. If only all companies acted as professionally as water2business life would be so much easier and less frustrating!
30 augustus 2025
Review zonder uitnodiging
Antwoord van water2business
Thank you for your five star review.
We really appreciate your comments on the service you have received.
The team were really happy to hear your kind words and thank you for your feedback.
Kind regards
The water2business team.
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