A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Toon meer
Bedrijf heeft geantwoord
The question in this box was 'what made your experience great?' my answer is Tanya Voievodina. Got through after a while holding and then Tanya and I started going through my queries one by one - she... Toon meer
Bedrijf heeft geantwoord
The team helped me sort out the issues with my water bill really quickly - could access the information I needed and support me to find the meters I was looking for. Chris from the team was knowledgea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Contactgegevens
21e Somerset Square, BS48 1RQ, Nailsea, Verenigd Koninkrijk
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Uitstekend
957 reviews
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Excellent customer service from Bayley…
Excellent customer service from Bayley Farrow at Water2Business. He responded promptly, provided the invoices I needed quickly, and explained everything clearly regarding the account balances and payment options. Very helpful, polite, and professional throughout the process. Thank you for the great support.
27 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Nishshanka,
Thank you for your kind words!
I'm so happy I could help you and that everything was clear and useful for you.
This is my first review so am very grateful you took the time to leave me the feedback.
I hope you have a great weekend!
Bayley
Super Customer Service
I spoke a customer service agent Alex Britton who was extremely helpful. Finding the meter via what three words and arranging for an engineer to attend.
27 mei 2026
Review zonder uitnodiging
Antwoord van water2business
This review means a lot, thank you very much.
It was an absolute pleasure helping you.
Thanks again
Alex
Very helpful customer service.
26 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Helen
Thank you so much for your review. It was lovely speaking to you and so glad we were able to sort everything out for you.
If I can be of anymore help pleases do not hesitate to contact me. Best wishes
Nicky
A Pleasure
Really good, polite, helpful and efficient staff did exactly what I needed.
22 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you very much for your kind words Lucy, it was a pleasure helping you.
If you need anything else, you know where we are.
Thanks
Alex
Excellent customer service.
Claire & Chris at Water2Business, were so helpful sorting a problem with our online account. Friendly and prompt service.
I have always had good customer service from Water2Business.
6 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Sue
Thank you for taking the time to leave us a review.
Chris and I are delighted we could help get your bill viewer access back up and running. It’s great to know everything was sorted quickly for you.
If you ever need anything else, please don't hesitate to get in touch. Claire
Helpful friendly manner and was able to…
Helpful friendly manner and was able to sort my problem
12 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Jim
It was a pleasure speaking to you on the phone and I'm glad I was able to sort for you.
Thank you for leaving a review.
Chris
I wish more companies were as easy to deal with as water2business
Dealing with water2business is a pleasure...no, seriously, it is! Normally, I hate dealing with suppliers - endless waiting in queues, automated messages, being shunted from one person to another and often getting nowhere.
w2w stands out with a service that is personal, helpful, knowledgeable and efficient.
1. The initial response saying how long the wait is is from a person - yes, a real, alive person!
2. All the call-handlers are cheerful and friendly and know their stuff - or know who to ask if it's new to them
3. Every time I've called, my issue has been resolved and
4. followed up as promised in a timely way.
Thank you!
27 april 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you so much for your lovely review!
I'm really glad I could get this sorted for you and that you’ve had such positive experiences when you’ve contacted us.
I’ll be happy to help again anytime you need us
Thanks again
Katt
Quick Customer service and very…
Quick Customer service and very helpful, Erika Fucsok sent me statement of our account as soon as we have requested.
11 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you very much for your kind feedback!
I'm glad I could assist you quickly and helpfully. It was a pleasure supporting you.
Erika
helpful and professional
Although the initial hold time was a bit long, I was very impressed with the service provided by Chris Portrey. He helped me set up my online account quickly, even while my PC was running slowly. It was a pleasant surprise that he remembered our previous conversation, and he was exceptionally helpful and professional
I appreciate the excellent support.
1 mei 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Toni
It was nice to take your call at the beginning of your journey and to be the last one at the end and then set up our e billing service. I was happy to show you the convenience of being able to make payments for your bills on our website too. It was really genuinely nice to hear from you again.
Thanks
Chris
Great service from Chris who was really…
Great service from Chris who was really helpful and friendly
30 april 2026
Review zonder uitnodiging
Antwoord van water2business
It was a pleasure to set up your Direct Debit to make payments straight forward for you. Thank you for taking the time to leave me a wonderful review.
Have a great weekend!
Chris
ROUND OF APPLAUSE FOR CHRIS PORTREY.
I called and it didn't start too well as I was immediately put on hold which was supposed to be for no more than 7 minutes. After 11 minutes I began a conversation with Chris Portrey who I must say deserves a round of applause. I am, at the best of times, a difficult person to please but he handled my call with what can only be described as EXCELLENCE. Well Done Chris. If I ever need to speak with Water2Buiness again I hope it's you that takes my call. Cheers.
23 april 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Jason
Thank you for this fantastic review. It was really lovely to chat with you and I'm pleased I was able to help you with your move.
I’m sorry your call began with a longer wait on hold than we would expect, and I understand how frustrating that can be. I am happy I was able to make your experience so positive in the end.
If you do ever need to speak to us again, I hope I get to speak to you again too!
Chris
Swift and efficient service received…
Swift and efficient service received from Claire on Customer Service desk.
22 april 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Chris
Thank you so much for leaving me a review!
It really made my day to hear that you were so happy with my service.
If you need anymore help, you know where I am.
Thanks
Claire
Siraj Sadiq
Siraj Sadiq was very good dealing with my business matter.
He was very understanding and polite.
15 april 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Silvio
Thank you for leaving me a review and for your kind words.
It was great to speak with you and be able to help with your query.
If you need anymore help, you know where I am.
Thanks again,
Siraj and water2business
Five stars!
I called up earlier in the week and spoke to Benjamin at Water2business. I was having problems accessing my online account, and Benjamin was able to help me out there and then. Every business should have helpful staff like Benjamin!
23 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Hi David
Your review has really put a smile on my face, thank you so much!
It was great speaking with you and I am glad we managed to get your online account sorted out for you. If you need any more assistance with your water account, we are all here to help!
Thanks again,
Benjamin at water2business
Well done
Thank you for your efficient and polite response to my original query and the quick solution supplied.
23 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you for taking the time to leave us such a great review.
Our Customer Services teams are always on hand when you need us and we are always happy to help!
Kind regards,
Nicole at water2business.
Brilliant service from Alex
Brilliant service from Alex, sorting out missing account details
24 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Guy
Wow, your review and really made my day, thank you so much!
If you need any more help with your water account, please let me know and I will be happy to help
Thanks again,
Alex at water2business
I called and spoke to your lovely agent…
I called and spoke to your lovely agent Claire Eland in Customer service today, who was very efficient with dealing with what i thought would be a bigger issue than what it was. she reassured me that everything was in hand and provided timescales and identified the urgency in getting things updated. Claire is an asset to your company.
23 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Thank you for your review and kind words.
It was really lovely to chat with you and I'm pleased I was able to ease your concerns.
If you need anymore help in the future, you know where I am.
Claire at water2business
Excellent customer service
The customer service received from Siraj Sadiq
Customer Service Advisor was excellent and very helpful
Thank you for your help
12 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Mark,
Thank you so much for your five star review.
We have passed your comments on to Siraj who was so pleased to hear them.
Kind regards,
The water2business team
Good helpful staff for who nothing was to much trouble
Rang Clare to sort out our online account. Unfortunately the portal had issues so she escalated for me. In the meantime she was able to secure a refund for us, send a latest invoice and was extremely pleasant in the whole process. Would recommend this company
11 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Vicki,
I was so happy to be able to help! Thank you for taking the time to leave the feedback.
If you need anything else, please get in touch.
Thank you
Claire at water2business
Siraj was so helpful
Siraj was so helpful, cheery, explained all the steps, apologised for silence whilst he was retrieving info and was generally a lovely happy voice at the end of the phone who found out why I was struggling to access my account and resolved it. He facilitated payment and was so helpful. Thankyou for making my day easier ♥️ Hannah
10 maart 2026
Review zonder uitnodiging
Antwoord van water2business
Hi Hannah,
Thank you for your five star review, it was a pleasure speaking with you. I'm glad I was able to get you access to your online account.
Please don't hesitate to get back in touch if needed.
Kind regards,
Siraj at water2business.
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