Wicks Reviews 142

811172 once again been promised a call back from Amy manager liverpool as I've paid so much for my bathroom and nothing but problems, spoke to Colin who promised to call me back still no call back do not go with this customer I am a pensioner getting treated like this yet they were happy to take my money

I personally want to thank Harry and Betu at Wicks South Ruislip for their Wonderful Customer service , they turned a very bad shopping experience for me into a wonderful one, they showed Me empathy and there customer service was exemplary, they both REALLY ARE AN ASSET TO WICKS
I can’t thank/praise them both enough

OH MY GOD! Alina @ Wicks Watford was absolutely amazing! She was so friendly and extremely patient considering I was so indecisive. We had several consulting appointments until I was 100% sure I was happy with the end product.And yes I was overly content with what Alina and I put together.Thankyou Alina.I am truly grateful.
Maria

Minus 1 star what a terrible company to deal with left my mother 90 with worktops in small hallway still there after 12 weeks they are replacements for faulty tops they installed she has fell a few times ,nobody seems to care emailed,phoned and written plus so many other issues PLEASE do not use

Dudley 252
I honestly can't understand the bad reviews about Wicks on here. We have just had our utility room supplied and fitted. The salesman was very professional and paid much attention to detail in helping us decide what was best. The products came as stated, the fitter arrived on time every day during the installation and his workmanship was very good. I would definitely choose the Dudley store again.

Thank you John Reed.

Please read the comment from WICKS at the end of this review. On all my previous reviews WICKS have replied with their 'standard reply' just to fulfil the trustpilot criteria. They have never tried to resolve or discuss my case. Wicks Customer service is appalling as are the fitters they put in our home.

Don't buy a kitchen from WICKES until you read our sorry and expensive saga.

WICKES appointed fitters allocated 11 days to fit the new kitchen, 3 years and 90 days work on site later we are still left with a seriously compromised floor on which, of course, the whole kitchen sits on. We had 3 different WICKES appointed fitters, a 4th was sacked by WICKES before starting - a further delay. Our kitchen floor has been completely relaid 3 times and twice partially. We realised early on that the fitters weren't professional as they arrived to start work without any plans and left a lad to take up the floor tiles with a screw driver and hammer which of course didn't work, we had to supply him with a bolster and club hammer, we were so concerned after the first day that we ended up babysitting the fitters for every day they worked.

IMPORTANT: Watch out WICKES will have you sign a separate contract with their recommended fitters so WICKES can wash their hands of any issues resulting from the fit.

The main reason for selecting WICKES was supply and fit under one roof - don't be fooled. It took contact with the CEO of WICKES before any action to resolve happened - that was 2 years ago.

WICKES idea of settlement is the equivalent of 2 cups of coffee for my husband and I for the 90 days of onsite work, we lived in a building site with the dirt/dust all over the house (no protection for the rest of the house from the fitters, we had to give them dust sheets) and disruption 6 days a week from 07.30 and often until 19.30, we would then have to go out to find somewhere to eat at our own, considerable expense. This kitchen cost us over £40,000.

BASED ON OUR AWFUL EXPERIENCE WE COULD NEVER RECOMMEND WICKES.

Reply from Wickes

3 hours ago

Hi, As we have answered your previous comments and you have made multiple reviews on the same issue we will no longer be continuing to answer the same review repeated. Sean

Just had my bathroom replaced with Wicks.
Had one or two teething problems with products being out of stock but it was quickly rectified and the finished job looks amazing.
The fitter was always on time, kept everything clean and very friendly.
Very happy

Alton Store - Staff are absolutely useless. Have no idea about customer service and have no idea about products they are selling. I would never go to wicks again. Il stick to an independent local store.

I used wicks click & collect yesterday ordered something online and got a text message within 15 minutes saying it's ready to collect so recommend wicks click and collect

Dreadful in store customer service at Farnborough store. Staff get an attack of deafness when you ask for help. They made no effort whatsoever and I had to insist that they listened. The requested help was sullenly given. Poor management obviously, if staff feel so disinterested in their work and more interested in chatting each other up.

Delivery problem. My partner ordered and paid for a internal door for home delivery
Ordered on the 27th for delivery on 28th. No door arrived. Still no door on 29th. Phone customer service who said the local store would phone us, 3 hours later still no return call, store not answering the phone. Even tried to see if we could pick up from local store but still no answer on the phone.
Back to customer services who told us door will be delivered on 31st. Totally held up our works and wasted days sitting in waiting for the door

Do not buy a kitchen mine recently fitted is the most semi skilled attempt I have ever seen. Only receiving one star because a minus point is not available
Ps a cupboard door has just fallen off.

Your on line products are great and top quality but lack the stock in store and available at all locations. its nice to go to store and see products for DIY jobs as sending stuff back after placing online orders can be hard.

Order 544780497 I ordered a flymo lawnmower from Wicks. Delivery was slightly longer than Amazon but decided I needed to support other companies.
On the day the flymo was due to be delivered I received an email, which I didn't see until 3 hours after it was sent cancelling the order. No explanation. No apology. WILL NOT BUY FROM THIS COMPANY AGAIN

I purchased 11 Forest Garden Dip Treated Featheredge Fence Panels - 6 X 6ft costing me £440- Item code 209392 from WICKS -RUSLIP Branch, these being one of the MOST EXPENSIVE FOREST GARDEN FENCE PANELS WICKS SOLD.
Within 6 to 9 months of installation, just about every slat on all the fence panels had warped, some slats had split and some slats were flaking around the wood knots, and currently, these fence panels are an EYESORE.
Communication with Images of the fence panels were sent to the Customer Care Department-WICKS, initially as a final answer, not wanting to enter into further communication with me, I was informed by Customer Care-Wicks that FOREST GARDEN WHO ARE THE MANUFACTURERS/SUPPLIERS OF THESE FENCE PANELS DO NOT COVER THE MENTIONED FAULTS AS THIS WAS A NATURAL OCCURENCE IN THE WOOD.
Not willing to accept this given LAME reason, my next course of action was to CONTACT The Trading Standards-Wembley and lodged my complaint over the phone- I was advised by the attending advisor that as a consumer I was covered by the Consumer Rights Act 2015, and the action I needed to take immediately, and then was given a reference number of the complaint lodged, and immediately armed with the advice given, wrote to WICKS Customer Care Department requesting them to revert within 7 days with their decision on my claim- they did, and offered to reimburse me with the purchase price of the fence panels, which they eventually did termed as failed items, but not before making an effort to try and void my claim on technical grounds looking to fault on the type of treatment applied on the respective fence panels in the event had treated these after installation.
By purchasing the mentioned FOREST GARDEN FENCE PANELS, I was out of pocket on the initial labour installation charges I incurred, and will be out of pocket on the estimated labour cost of removing the warped fence panels and re-installing new fence panels (NOT FROM WICKS) which my builder agreed to do at virtually his labour cost.
ALL READING THIS POST WHO HAVE HAD SIMILAR EXPERIENCE WITH THEIR FOREST GARDEN FENCE PANELS NUMBER 209392 PURCHASED FROM WICKS, AND THEIR CLAIM FOR WARPING DECLINED, IF THEY SO DESIRE SHOULD BE IN A POSITION TO TAKE THE NECESSARY ACTION REQUIRED.
FOR THOSE THAT ARE CONSIDERING TO PURCHASE FOREST GARDEN FENCE PANELS NUMBER 209392, READ MY REVIEW TITLE.

THE END RESULT, MANAGED TO GET THE PURCHASE PRICE OF THE FENCE PANELS REIMBURSED, BUT HAVE LOST OUT ON THE INITIAL INSTALLATION LABOUR COSTS, AND WILL IN THE NEAR FUTURE INCUR INSTALLATION LABOUR COSTS TO REMOVE AND REPLACE THE FENCE PANELS WHICH ARE AN EYESORE.

Bought three feather edge fence panels last October and erected them after treating them.
They were OK during the winter but when the dry weather came they warped and distorted very badly.
Contacted Wicked customer service who did not want to know. All they said is that it was wood and that will happen.
I went to B&Q and got some wood to put in some extra batten support and to close the large gaps between the boards. Sent before and after pictures to Wicks and got the same answer ! Its wood what do you expect!
Poor customer service.
The panels are poor quality and expensive for what you get.
I am just glad I did not order the 6 panels I also need for the other side of the garden!

After just over a month the battery packed up, I went back to Wicks for a replacement and was told that I had to sort it out with Einhell.
This was because it was out of their 30 days replacement policy,this was a lie as the consumer rights act states that, as a retailer they have to sort it out with the manufacturer not the customer. It looks like I've got to now go to trading standards or a small claims court.
Anybody thinking to buy from wick should think very carefully before making a purchase.

What’s happened to Wickes.
I shop and order from Wicks a lot but never again.
Ordered a number of product’s 5 weeks ago not even received Half of my order yet.
Like other reviews impossible to contact via phone and no email reply.
I even visited Wickes almost 3 weeks ago to purchase a new kitchen. Told they would contact me re personal appointment. Nothing
I’m now dealing with B&Q.
Oh dear.

delivery i have bought from wicks for over 30 years , but never again they are not even taking phone calls, , this will have bad results after this is all over its not the staff but that of the management, if they have one
john past customer

Two weeks ago i had delivery of 10 sheets of plasterboard all DAMAGED and jointing compound which was missing .After ringing everyday since items arrived with no answer I have finally given up so £30 lost. I will never use again.