AC Infinity Reviews 

Prompt response & service. Very impressed. I'll be letting the community know as well. Very pleased.

Absolutely competitively priced, excellent quality and fast help if you need it. I buy a lot from these folks. I'm never disappointed, but they always improve anyway.

Thank you for your understanding! And getting my issue taken care of. Please continue to be the best company of horticulture equipment

Sincerely Wendel Taylor

Placed an order Aug 2 then sent a request through AC Infinity's own messaging service that I wanted to cancel the order and requested a refund.
Aug 3, I receive email confirming the order and that it shipped - I sent a 2nd cancellation message again no response completely ignored - no customer service whatsoever.
UPS picked up the package 3 days later Aug 5. AC Infinity had ample time to communicate with me and to cancel the order. Zero customer service from this company...
As a Canadian all I have to say is this I will never purchase from the US again!

Nicht zu empfehlen. Viel marketing um nichts.

amazing products but the most trash customer service you will ever experience.
Context, i ordered a dehumidifier the night of the 21st, its now been 3 business days and 2 non-business days. i paid for 3 day select and its still not here. I contact support and unfortunately alex from acinfinity cant count. He tells me that the 21st to friday isnt three business days.

I really wanted to like AC Infinity. That's why I bought a 5x5 AC Infinity grow tent from my local grow store. The day I set it up, I got zipped inside of it and it was FULL of light leaks I had to patch with black tape. A few years later I bought a humidifier from AC Infinity that worked great for about 6 months until the humidity sensor simply stopped working and I can no longer use it for anything but general humidification. A few months ago I decided to give them one last chance and bought a Terraform 8 because of having temp issues. It wasn't running a month, and I came to find it on but not pumping any air as well as not letting me access any buttons. I had to unplug it from the wall, wait 10 mins and then replug it for it to work again. It has now happened TWICE in the first 2 months I've owned it. I am completely done flushing my money down the toilet with AC Infinity.

Der AI Controller ist der größte Schrott und sie größte Augenwischerei die ich jemals gesehen habe , er heißt AI aber hat mit KI und AI nichts zu tuen, dieser Controller ist nichts anderes wie der 69+ pro, der Controller ist dumm Nacht nichts alleine selbst wenn er alleine arbeitet kriegt er keine logische Automatisierung hin , er zeigt einfach eine Zahl an suggeriert das es top sei obwohl die Zahl von den eigenen Einstellungen kamen die Geräte arbeiten alle gegeneinander man kann es nicht vernünftig laufen lassen , einfach Schrott , das grenzt stark an betrug

Sehr viele Produkte bereits erworben und über 2k ausgegeben.

Kann die ganzen positiven Kommentare bezüglich Kundensupport nur bedingt zustimmen. In meinem Fall geht es um eine Ionbeam S16 Lampe. Funktioniert nur mit dem mitgelieferten Controller und nicht mit einem anderen, laut AC muss er auch mit dem AI Controller funktionieren. Habe alle Schritte des Supports mitgemacht und auch 3 Videos wo der Fehler ersichtlich ist geschickt. Leider nur Standardantworten und der ganze Fehlersucheprozess war im Endeffekt für beide Seiten umsonst, da AC Infinity ein 100€ ( 1 Monat alt, 3 Videos nach deren Anleitung geschickt - Fehler ersichtlich) definitiv nicht austauscht sondern zwingend überprüfen muss.

4 komplett verkabelte und installierte Lampen ausbauen, versenden und hoffen auf eine Lösung. Ich bin eigentlich jemand der auch die Schritte mitmacht und versucht pro aktiv an einer Lösung zu arbeiten. Leider liegt das nur in meinem Interesse.

Sind wie die meisten Firmen, standardisierte Antworten, außen hui aber im Kern was anderes und kein wirkliches Interesse an einer Lösung für den Kunden. Schema F. Zermürbungstaktik.

Wir hätten uns 10 Mails, 3 Videos und Fehlerbeschreibungen usw. ersparen können, wenn die Lösung sowieso nur einschicken wäre. Zumindest kurze Hoffnung war da und ist nun für immer weg.

Die Produkte sind sowieso schon überteuert und ja, der Support sollte besser ausgebaut werden, aber wie alle Firmen kostet viel und bringt wenig.

Ich werde AC Infinity in Zukunft dann nur mehr als Alternative in Betracht ziehen.

Agent was very helpful and quickly got back to me with responses and updates. Kept fully in the loop and problem was resolved expeditiously. Awesome customer service practices.

Great customer service. Excellent response time and communication. They listened to my problem, carefully reviewed my documentation, and provided a reasonable solution.

I love these products I have the whole system vent fan oscillator fan humidifier controller and plugs they work with my device I will definitely recommend these products to family and friends

The representative was patient and eager to help me with my problem. Thank you very much.

Just a shout out to the drying net. When they said it's also for seed, they weren't kidding. I have 2 other nets, which I thought I liked pretty well until I bought the A/C infinity Drying net. I breed, so collecting seed is very important. I had 5 different strains, all seeded, in that one net. As I pulled the buds out to cure, seeds were left on the netting. I put my hand underneath, to collect what I thought would fall through, but none did. ZERO seeds fell through to next level. Great job A/C infinity....

Everybody pretty much understands that customer service these days is a thing of the past. Companies don't want to talk to you and they don't want to help you. But AC Infinity just blew that right out of the water. Their electric sprayers are absolutely incredible for people who have plants or reptiles or birds. You charge the sprayer and then all you have to do is push the button once and it turns on. And it has a very long runtime as well. For everybody who has to keep squeezing a trigger or pumping a sprayer this is a game changer. So right off the bat they have a great project. I had a minor, and I mean minor problem, with the nozzle after about a year and I reached out to the company. Marissa immediately took charge of the issue and could not have been any nicer, or responsive during the entire time I was dealing with her. I kept waiting for the other shoe to drop but from beginning to end she was amazing. I cannot speak more highly of the company or the product or Marissa, because on a scale of one to 10 they are definitely a 20. AC Infinity really is that good. I usually think that reviews are a waste of time but in this particular situation I was more than happy to write one. AC Infinity must be very pleased to be able to produce such a fantastic sprayer, and I am sure that they are aware and very pleased that such a quality individual is representing the company in such a positive manner. It really felt like I was dealing with a friend and Marissa went above and beyond anything I expected. I hope they stay in business for a long time because not only am I extremely satisfied customer, I am now a lifelong customer.

Duke, who worked with me made it easy to resolve the issue quickly.

What made my experience great? The fact my communications was with a real person. My expectations was exceeded exponentially by the fact my Terraform 7 issue was correctly diagnosed and verified. Because of Desire, I have a new unit on the way, all under 48hrs. About 24 of those 48 hours was me procrastinating on providing proper technical information. "Bassdropkeys on Youtube" is absolutely correct in saying that AC Infinity has top-tier customer service. 👏

I ordered a humidity dome that arrived with one of the vents broken. I inquired about ordering a replacement and Nick is sending one free of charge. Very fast and friendly service. Thank you.

World class no.1 Ventilation 🏆
My last T6 inline fan has run more or less 365,24/7 for more than 3 years with no complaints.So i Bought 4 new S6 inline fans and the AI+ Controller 😁
Honestly it made me feel so happy, because now i dont have to worry about a thing.It all runs automatic 😁😁😁
When i set that humidity to 65% and pressed confirm, i was so grateful to see it starts and stops to keep it at 65%. It just works perfect !
Thanks a lot for a Quality product AC 💪
Im gonna make world class 🍅 now 😛

Not only does AC Infinity produce the absolute highest quality devices and accessories, they're customer service is outstanding. Hassle free returns, and you can quit shopping around for better products because I promise you will never find any. I own 3 full tents packed with the best gear ac infinity offers. I won't waste money anywhere else.