AC Infinity Reviews 

Ac infinity customer service is the best

Can’t beat it

Good customer service as always. I've been a customer for a while now, at first customer service wasnt great, really seems to have turned a corner. Every interaction has been great now. Excellent job.

Also, can we get a drying preset function for controller ai for equipment profiles and way to save our grow information (presets and names) for easy recall? I have different VPD or humidity metrics that I like for different stages of plant development. Thanks! :-)

I had limited information and my communication skills are not the best, but even this being the case, they took care of me with a replacement promptly and professionally, I could not recommend a better company in today’s cannabis market

This may work for a 1 by 1 tent but I bought one for my 4by4 and one for my 5by5 and the only difference I seen was a raise in temperature. Just another ac infinity botched idea.

AC Infinity is top notch when it comes to growing technology. The Customer Service is second to none. I would recommend this awesome technology company to whom is ready to take the second step in serious growing.

I have never as a customer had better customer service anywhere! Thank you to Desire and AC Infinity for knocking it out of the park. I AM SO THANKFUL FOR YOU AND YOUR TEAM!!

Very fast and helpful customer service

I had a great experience with AC Infinity’s customer support and wanted to give a shoutout to Nick for going above and beyond.

I ran into an issue with a UIS wireless transmitter where the numbers weren’t matching correctly. I reached out to support, and Nick handled everything quickly and professionally. He understood the problem right away and made the process easy—no back-and-forth or hassle.

Best part: they sent me out a brand new 2-pack replacement, which completely resolved the issue.

It’s rare to get this level of responsive and customer-focused service these days. Really impressed with how AC Infinity stands behind their products.

Highly recommend.

Responsive customer service!
I have used their products for several years without issue, so this is my first interaction with their support.
CS answered promptly and had a replacement issued the same day.

Great products and great service!

Dank der super Beratung von Jonas aus dem Team ac infinity.eu habe ich ein weiteres tolles Gerät erwerben können. Egal wann man die Jungs anschreibt, sie schreiben immer sofort zurück und auch am Telefon bekommt man immer eine gute und ausführliche Beratung! Ich freu mich auf mein neues Gerät und auf den Austausch von Erfahrungen. Klasse team! Macht weiter so!!!

Fast and courteous service and easy returns or replacements and the way you stand by your products is what brings me back to AC Infinity every time

Great Customer service,

I've had some good AC Infinity products & some real bad ones. Their basic fans & filters have worked well & the new tent design is a big improvement over the old one. But most of their products rarely live up to the hype.

Recently, I pre-ordered & purchased a Spectron 3 camera from AC Infinity. When it arrived, the camera couldn't perform even close to the claims made by the company. To make matters worse the company decided to plaster their name & logo on every photo & video taken. That logo cannot be removed from your pictures. But, AC Infinity has altered the photos on their website. None of the website photos of their camera show their name & logo in the picture. That has been removed from their photos. Their marketing department can see how ugly that name & logo looks, so they removed it from the pictures on their website, but the consumer doesn't have that option. That's the old bait & switch trick used to deceive customers. Any company that thinks that's an acceptable practice, isn't a company anyone should trust.

When people get deceived by companies like this, filing a complaint with the Attorney General in the State the business operates (AC Infinity is based in California) can often be quite helpful. It'll take a little time to resolve disputes, but I've found that action can be quite helpful in fixing problems the company won't address. I hope others don't have to deal with the same problems I have from getting conned by AC Infinity's marketing tactics.

Alex was excellent he helped me with my humidifier helped me factory rest and troubleshooting. Taught me something new and got even more in depth with the setting to try and figure out what was going on unfortunately it was a product issue or I’m sure he would have helped fix it…he definitely deserves a RAISE !! Thanks Alex and ac infinity

Vanessa was very helpful. She went thru trouble shooting with me and was able to fix multiple issues. She was easy to understand and clearly understood how to operate equipment correctly.

Ordered a terraform 8 ac system from this company, waited several weeks for it to arrive. When it arrived the box and packaging was severely damaged and items missing from the box. I immediately called ac infinity who informed me that I would need to send the unit back to them for inspection before receiving a replacement or refund. The box is so destroyed that I can't even use it to send the ac back in forcing me to spend more money on packaging or keep a machine that is missing items and most likely damaged.
This company was more concerned about me sending photos so they could file a claim with the shipper to get THEIR miney back from the shipper then about me their customer! Why would they not immediately ship a new machine out then I could use the box to return the damaged machine. All this after waiting weeks to recieve it. Horrible customer service in my opinion.

Top notch support and consideration of customers.

Great customer service. TERRIBLE engineering and product design. They sell a temp/hum sensor(comes with controller), a CO2 sensor, and a hydro sensor but only have 2 sensor ports on the controller...FAIL! Customer services answer..."they're working on a splitter for the sensor port." So it's a known issue but they don't inform potential customers...FAIL. Sorry ACI, you suck and I guess I do too for assuming you sell products that work like advertised.

Very helpfull and took care of every issue I had