AC Infinity Reviews 

I didn't have the dongle for the Molex connector with the Controller 69 Pro and my old 8" Cloudline from 2021. Support was very responsive and sent me a dongle quickly! A big thank you to Brittany and her team.

I received the broken extractor, and they don't even respond to emails, I tried to contact them but nothing, no response.

Vanessa A (Customer Service Agent) AC Infinity, resolved my issue in 5 emails. Professional, Courteous, Thorough and Expedient 12 👍 A very good company representative.

All good with this guys, i loved the experience of being an ac Infinity client

Ich bin selten jemand, der Bewertungen schreibt. Aber hier wäre alles andere einfach unehrlich.

Ich liebe dieses Unternehmen. Wirklich. Ich habe über die Zeit locker rund 3.000 Euro in mein Equipment investiert und ich kann mit voller Überzeugung sagen: So einen Kundenservice habe ich noch nie erlebt.

Egal mit welchem Problem ich mich bisher an den Support gewendet habe – ich habe immer eine Antwort bekommen. Und zwar nicht dieses standardisierte „Bitte warten Sie…“, sondern echte Hilfe. Meistens innerhalb von 24 Stunden. Und wenn es wirklich mal länger gedauert hat, dann maximal zwei Tage – und das war die absolute Ausnahme. Oft kamen sogar konkrete, detaillierte Anleitungen, wie ich mein Setup besser nutze, um am Ende bessere Ergebnisse zu erzielen. Das ist kein Support von der Stange, das ist echtes Mitdenken.

Ein Beispiel: Ein Controller ließ sich nicht sinnvoll reparieren. Lösung? Kein Hin und Her, kein Theater – mir wurde einfach ein neuer zugeschickt. Punkt.
Dann hatte ich zweimal Probleme mit einem Ventilator. Zweimal. Und beide Male habe ich ohne Diskussion Ersatz bekommen.

Was das für mich besonders macht: Ich habe aus den USA nach Deutschland bestellt. Für kleine Pakete habe ich selbst teilweise rund 70 Euro für Versand und Zoll bezahlt. Und trotzdem wurden mir insgesamt drei Teile aus den USA nachgeschickt. Ein Controller, zwei Ventilatoren. Jeder, der ein bisschen rechnen kann, weiß, was das auf Unternehmensseite bedeutet. Das frisst Marge. Und zwar massiv.

Und genau das beeindruckt mich so sehr: Hier steht Kundenzufriedenheit offensichtlich nicht nur auf der Website, sondern wird gelebt. Man merkt einfach, dass es diesem Unternehmen wichtig ist, dass man am Ende wirklich zufrieden ist – und nicht nur „abgefrühstückt“.

Ich kann es wirklich nur jedem ans Herz legen: Wenn ihr überlegt, hier zu kaufen, dann zögert nicht. Für mich ist das der absolute Goldstandard. Besser geht es nicht.

I work in customer service in a different industry and I was super impressed on the 2 second wait time to chat with someone. Then Desire picked up the chat and answered all my questions with no hesitation whatsoever. I am new to AC Infinity but heard nothing but great things from people I talk too, Amazon reviews, Facebook groups and YouTube. Absolutely love the customer service from you guys and most definitely Desire. Because of her excellent service, I will for sure be a lifetime customer. Super hard to find fast, right to the point, excellent customer service anymore and just all around great experience! Thanks for being awesome!

I was having trouble with an inline fan no longer being recognized by my controller.
After a few quick emails back and fourth, a replacement fan was ordered and on its way under warranty. Super easy and friendly service group.

Super helpful. My exhaust fan randomly stopped working. I thought I would need to buy a new one but thankfully acinfinity has a warranty and the warranty was fulfilled without any hassle. Super appreciate and thankful I purchased ac infinity gear.

Your company provides customer service that makes sense. I appreciate the fact that you stand behind your products and provide agents like Daniel that work towards both of our goals.

Problem with new humidifier & Alex was FANTASTIC! He solved my issue during the call. Was so impressed, I ordered more gear after the call. Thanks Alex, thanks AC Inf!

I brought many products from this company where there was an issue with a quality control of the screws. So, I reached out to the company, sent them receipts of the products, photos and asked for them to send me the replacement screws. They informed me that since I was not in US, I would need to pay $80+ for the delivery costs. I could not believe their response. £60 for a few screws that was a quality issue. They simply refused to budge and not help.

AC sels us a half baked product and then offers expensive solutions to fix it. How long its been from the launch of ACI AI controller and stil you cant plug in more than 2 sensors into the device??? Shame for a controller that cost so much money not be able to use it fully. I would stay away from ACI. waste of my time and money.

I dont ever write reviews, and I doubt this will help others expose the truth, but Ac infinity is trash and their customer service is horrible.

I truly believe this company is using bots or employees to run positive reviews and finding YT'ers that will only talk positive to display their trash.

I have all of their grow gear and for multiple rooms. Their equipment run different numbers. Example, two if the controllers in the same room, same spot and right next to each other show different temps. Even putting the units in a shoe box to test, they still display different readings. This was tested with 3 of their units. So, accuracy is not there with their gear.

Customer service is absolutely trash. I have e one of their power banks, and it's shorting out when moved while plugged in. I explained this to customer service and they want me to take video proof of the issue. What kind of company is going to ask for video proof of a customer having issues with a product? I will give it to them, but what a slap in the face.. Buy a product, it doesnt work, and the company doubts you and makes you jump through 20 hoops just to resolve it.

Customer service is horrible. 3 times now I've paid an arm and a leg for 2 day shipping on their site, but it arrives 5+ days later.

Just yesterday, I contacted support because of an order I played 7 days ago. It was two day shipping. Kenney from support said it was my fault because I orderd on the weekend and didnt check their busniess hours before ordering and they are closed on the weekends. Instead of offering anything such as refunding the 2 day shipping, he offered to cancel the order and contiue to say that I need to check business hours of companies when ordering online... Thats not customer service and I swear they act like Ai.

If your gonna give this company your money, I'd advise buying from Amazon so you atlas get Amazon's customer service and dont expect to run and entire operation from their gear. Its meant for one tent only so you dont see the discrepancy in their gear readings.

Ac Infinity lost my busniess for ever and they really need to stop paying people to write fake reviews.

Its all fake hype folks, I promise!

I placed an order for a gas fireplace blower on December 23rd. Included in my oreder was for it to be overnighted. I eventually received my order on December 29th, a full 5 days later than I paid for. AC Infinity has fully reimbursed me for my shipping costs. Very satisfied.

Total shit gear...replacements needed constantly, replaced fans, heater, 3x probes...probe readings are way off, 8inch exhaust fan wont even draw out the humidity on level 10 according to the readings..absolute crap

Quick response as always. What set this experience apart was the customer service representative listened to my concerns that the previous replacement unit had been sent with no padding. The new package arrived and the device works great. Real happy with the device and warranty service.

Fast response and resolved fast

Amazing like always, super fast wit everything

I was given ticket #593423 when asking a question about the Terraform 7 adopters credit for the T8.

Duke was the customer service representative that helped answer my questions and inform me of my credit to buy the new model.

Their quick response and positive attitude was a direct reason why I purchased the T8.

Before I was able to reference my new purchase of the T8 to start the refund……Duke had already submitted my refund and even found it charged me S&H unfairly.

Duke straightened everything out without even asking and made it the easiest transaction I have had with AC infinity.

Duke has set the standard for all Customer Service Representatives!! Please acknowledge his amazing abilities.

Nicolas provided stellar customer service and came to a quick resolution for the issue I was facing. Thanks again for everything you do!!