Afrihost Reviews 

I'm so dissapointed in Afrihost, you expect me to pay for a replacement Vumatel line which is not damaged, but that are faulty, how can you expect me to pay for a line I didn't damage?

Afrihost and their partner Octotel is the worst internet providers I have ever come across. The wifi does not work at all with my Iphone, and after speaking to many consultants across 5 months and spending thousands of rands I am no closer to sorting the issue out. They are rude, careless and liars. A consultant told me that there have been many issues with Apple devices and Afrihost, something they fail to mention when signing up.

I would absolutely NOT recommend anyone ever use them.

I waited a week for my router to be delivered. I received an email that confirmed my preprogrammed information on the router. On receipt of the router it didnt want to take my password that was supposed to be preprogrammed. When I chatted on whatsapp with an agent I was given a link to go and program the router myself. Or return it for programming at my cost. So much for service. And the simnumber is also not RICA'd on my name.

This is the worst internet provider with the worst service. I am in shock. Especially at the price. I've had internet from a few different companies since I moved quite a bit and this is the worst by a long stretch. DO NOT GO WITH AFRIHOST. OH and the cherry on the cake is when you want to cancel you have to pay for the router (the one they initially claim is free when you sign up) which you obviously will now have no use for. Horrible service.

Using their mobile simcard thr simcard stop working 2 days ago,phoned in the sim is not provisioned,both call agents ensured me they are escalting the problem to MTN,it takes 1 hour after 3 hours phoned back told me it actually takes up to 24 hours,could they not tell me this before hand before waisting 3 hours of my life,told the call agent i want tonspeaknto her manager was told his not availible,worst service from afrihost will not be using their services any longer!!!

I am still going through this ordeal!!!
I logged on Client zone for my service to be transferred on the 19 June 2024. It is today the 8 July, tomorrow will be 3 weeks and I still do not have my fibre up and running. This saga includes Vumatel. The story changes all the time and management is faceless as well and not approachable. I hope someone from Afrihost are reading this. Sort the problem out!!!!!

I called Afrihost today as they install fibre into our house a year and half ago, our geyser just burst, so when the plumber came out to look at it and tried to enter the roof he showed us that they had put the fibre cable right across the entrance to the hatch making it very difficult for a person to enter the roof and impossible to remove and put a new geyser into the roof, I explain this to Afrihost and they said I would have to pay for a new installation. Why??? I don’t want it moved for cosmetic reasons I want it moved as I can’t access my roof, and the person who installed it did the job wrong, if it had been installed in the house and had blocked entry to a door that I use and can see I would never have signed off on the job, but when they came to get the paperwork signed they only show you what you can see in the house, they don’t say here’s a ladder go look at what we do in the roof. Afrihost just says because it wasn’t reported in 9 days they can’t do anything even though it’s them who employed the people who did the wrong installation. I asked to speak to a manger , and when I tried to say but you need to take ownership for the people who you employ and honour your customers he was not interested, kept trying to interrupt me when I was talking and when I hold him I wasn’t done speaking and he needed to listen to me he wasn’t happy, I then said fine do the call out and I’ll pay for it as I need a geyser at which point the manager said he would transfer me back to the lady I was talking to, he clearly didn’t press the right button , and proceeded to talk about me, in a disrespectful manner, he then realised and ended the call. This company has no customer service none!!! I have not asked for anything that shouldn’t be taken seriously by this company as their own fault, and then to be completely disrespectfully talked about by the manager is on a whole other level, honestly disgusting behaviour !

ZERO SERVICE DELIVERY AND INCOMPETENT, UNTRAINED EMPLOYEES
Damages to my property by Vuma who was appointed by Afrihost to do the installation, was reported to Afrihost on 14 May 2024.
I received a case number from Afrihost on the same day. After extensive email communications the issue is still not resolved.
After requesting for a manager or legal department to contact me, I received an email this morning with a link for ME to request a 'CALL BACK' for a manager.
Absolutely PATHETIC!

Disgruntled customer
Anushka Bester
0812709153

I moved house. Afrihost sent me the openserve technician to install a device. Wonderful...when we tested for 8nternet, there wasn't any. Got onto the ridiculous whats app chat and tried to communi ate with someone who has a problem understanding English. I was told that the delivery of a router is pending. I asked when I can expect delivery...I get told in the same conversation that one wasn't ordered for me...imagine my confusion. Asked to speak to someone telephonically to which I didn't get a response.
Requested a call back on the website. They called almost immediately. The lady told me that she is placing the order and I can expect delivery on Monday as the warehouse is closed. Nothing yet...I spent a ridiculous amount of time on the most inefficient whats app chat today. If I see 'Are you still there?'...I am going to completely lose it. Was eventually told that the matter has been escalated. I asked why it was escalated in the first place but they can't say why. In an electronic age they can only give a customer part of the scenario. I was then informed that the courier would contact me ASAP. Thats a very vague commitment. Still nothing and its close to end of business today. Alas! Should I be horrified that I was already billed for the month?
I am totally disgusted with such poor service.

I applied for the Afrihost internet services on June 21 2024,payment was made same time and I was happy because they had been updating me on email every step of the way.An appointment was made for the installation to be done on June 24 2024 and I was happy because it was a new installation and they got things going really quick, my happiness did not last long as after the installation process was complete, I did not have a connection and no activation. Its been a week now and still no Joy from them. I have called them 3 to 4 times a day the the customer service is atrocious. They have no idea as to whats going on and all they say is that the order has been escalated. When you ask to speak to a manager they say there are no managers availble and that they will ask the manager to call back, which never happens. Their logo says 'Afrihost pure joy' WHERE IS THE DAMN JOY in your services. Everytime you call them its the same BS just a different agent. They show no sympathy,empathy or any concern. The agents attitudes is beyond dispicable.

Don't get fooled by their friendly support staff. Further than that, they have no single competent person to assist with the most basic of mistakes. Mistakes made by Afrihost.

I upgraded my line, got charged pro-rata and got charged for another line that does not exist.
9 days later, not a single bit of feedback and all they can say is that it was escalated.
The line speed is still the same but I am being pushed to pay.

Now I owe more than double and the whatsapp support team can just say that the case is escalated.

During my WhatsApp conversation, the chat got closed because I did not respond in 3 minutes.
So when you do reach out to them, have a survival kit because if you want to go for a pee, they will close the chat, and everything has to be restarted.

No due diligence. No accountability. No competent staff from my experience.

hosting is down, emails are down yet they say everything is working fine. not ideal in todays times. and they not available to take calls or messages so we cannot find out whats going on

Dear People, Afrihost Customer Support is the worst, as a company it's the worst I've ever worked with. My uploading speed has been down for 3 weeks , I've been trying every avenue to get support but no luck. The escalation procedure is a complete joke, they do not take us as paying customers seriously, I have no choice but to cancel my relationship with them. Vuma is not helping either, they just closing calls without consultation. I will try my utmost best to get this message to the country , we need to report them on every platform.

I have used various ISPs before and they always provide excellent service when setting up your connection. Afrihost has by far been my worst experience. The original salesperson who set up my order assured me that I will be setup when I moved into my new place (2 weeks). I work from home and this is essential for me. I have had to constantly follow-up with various people who don't return calls or respond to email when request so I have start from 0 with a new person. Various delays caused by incompetence are exasperated by various checks not being done concurrently, but rather one after the other. The wrong delivery address was given on my router and I had to personally phone the courier multiples due to a failed delivery. it was only discovered at the end of the process that the first salesperson set me up on the wrong order and I am now delayed by a further week due an ONT needed to be installed. You ask to speak to a supervisor and instead get sent in a circle to people that are not the supervisor. Please avoid this ISP.

After lodging a complaint via whatsapp I was told that the problem with my slow connection would be escalated and sorted within 24-48 hours. A week later I get on Whatsapp again and am told that I must "find someone" with a laptop that can connect via LAN to my installation because my brand new Macbook does not have a LAN port and they cannot help me if I don't do that. This, despite being told a week prior that a technician would be sent if the problem was not sorted. After hours with the most ignorant individual I have spoken to I eventually gave up.
I do not have friends or family close to me and can you imagine knocking on a strangers door telling them you need to borrow their computer to run tests!
Would you give your computer to a stranger!
What is this that I must provide the equipment for them to provide the service I pay for.
Nobody has called me or done anything.
Its absolutely shocking!

Ordered a lte deal and waited more than 8 working day for delivery that never arrived, they kept saying it's en-route when i call them but the en-route never came to a stop.

Terrible company. I'm waiting in my refund that they've been processing for a month and keep coming up with a new excuse as to why the process cannot be completed. We canceled our line due to not having access to the previous one (the email was not ours and they could not change it or assist us at all) I made a payment on the line then had it canceled. They still billed me and I'm awaiting my refund. Such a pain. Search for a different network.This is theft

Very poor service. I signed up with them as I was told by the sales person I did not need to buy a new router as the one I had was compatible. Turns out it was not! Took hours on the phone to speak to a manager! So I then had to buy one and was told to pay asap so it could be sent out. 4 days later I have still not received. My old provider finishes tomorrow and so I’ll now be without the internet till next week. But they have billed me pro rata for this month! Really concerned that I have signed up with them!

Internet down for EVERYONE for two days. No idea why, or when we'll be online again. It's apocalyptic.