Afrihost Reviews 

Pathetic service! To start of, they already charged me for internet way before the connection has been done. We found out that they activated somebody else and charged me. When my connection eventually had been done, I only had internet for 2 weeks. It has now been almost another two weeks since I have reported that I have NO internet connection, and the problem has still not been resolved.

I have been with Afrihost for more than 8 years and been consistently impressed. The support team at hosting is unbelievable - their tone is professional and friendly. They read my issues properly and then respond, unlike other support teams who think they know your issue after the first three words. They even try to advise me on dev issues which is not required - they are just helpful. Thank you Afrihost hosting support team!

We had very slow internet connectivity at the office. I called Afrihost to log a fault and spoke to Jama. He advised that he will send me an email and put me on hold for approximately 5 min. He returned and advised that he was sending me an email. I received the email, followed the prompts and advised him that I could not proceed with the speed test as the connectivity was very slow. He asked me three times if I read his email and explained that I was following his prompts on the email to no avail. He asked me again if I read his email. I asked to speak to a supervisor. He asked if I read his email. I asked him if the calls were being recorded and he responded in the affirmative. I asked to speak to a supervisor or manager and he advised that there was no one available. He treated me like an ignorant person. Pathetic service Afrihost especially for a long standing client.

We gave had no fixed WiFi for 8 days. Afrihost offer nothing but useless platitudes and excuses. No supervisor interaction. Completely shameful

We have been without a day's stable internet connection since the day we opened a package with Afrihost almost three weeks ago. We have spent hours on the phone with over 20 different call center agents only to conclude that there was likely something wrong with the brand new router. We handed our router back to Afrihost for assessment and have now been given a faulty router in return and so we are still without wifi. We have been charged twice from our account. We work from home so we have paid for wifi we do not have. Now when we want to cancel our account due to the complete lack of service, connection and support we must pay to cancel? We must pay more to cancel our account than it currently costs to run the account? Then we must also wait 30 days for that cancellation to go through before the fibre line is released - meaning another month without wifi. Afrihost insists on us spending hours talking to different agents over the phoning, reexplaining the issue each time, instead of organizing a technician to help us sort out the problem. It is unacceptable to provide such poor service delivery and then make it so difficult to end the contract. We are now being sent a third router and have had to organize a private technician to come and help us set it up because Afrihost will not send someone themselves. It was meant to arrive yesterday but didn't and now we have found out that it has not even left the warehouse. The entire process has been highly frustrating.

STAY AWAY one of the worst providers
They cant fix a minor problem the whole time they want you to reset and restart and what not else but gets resolved from them i was with vodacom fibre great experience was very happy with them. Had to move so went to afrihost and this is the worst experience i have ever had to put it blunt they are incompetent to deliver but at the end of the month they want the money ohh yes even before payment is due they already come with line suspension threats

I've been struggling with my internet connection for some time now. It will say connected, but no internet. This so frustrating, and here I dropped VIXfkr their crap internet connection. I guess I'll move on to the next best SP out there. If there are any good ones, as everyone claims to be the best. Load of crap

I really wish I saw these reviews before signing up with afrihost! They are the most despicable bunch I have ever dealt with. We experience a drop in wifi EVERY day (we were with mweb previously and thought their services were bad with a drop only once or twice a month) do NOT sign up with this company, their agents can and will not help you and you spend hours fighting this.

Afrihost used to be good, what on earth happened there? Its really the worst customer service ever lately. I have paid them on July 15, its a month later and they keep sending me warnings to pay or risk being cut off. I will probably think twice before I renew

I have an issue with total fibre usage and was advise to email abuse department, however nearly 3 weeks later and many resent emails, I have never received any response. Emailing Gian the CEO was an equal waste of time as all one gets is a generic mail promising help which never materialises. Worst company to deal with especially considering I am paying more than competitors for the very same product. Will be moving my business asap.

I have had the worst nightmare from Afrihost, service is horrible (NB: the service gets down regularly). How about claiming that the issue is with Metrofibre when I reported not being able to connect to the internet since the 8th August? They’ve logged a ticket twice to Metrofibre and the technicians get here and do not know what to fix. No update to customers on the issue they are working on that will impact connectivity, apparently most Afrihost customers in the Sandton, Paulshof etc. area have been struggling. Some of us work from home and we’re in big trouble. I cannot wait the service is canceled so I move on to the next SP.

Every company has its heroes, and at Afrihost, Sean T. stands out. Please ensure this gentleman is well rewarded for his efforts in facilitating my smooth transfer from a previous service provider to Afrihost. Sean went above and beyond by taking the time to personally call me and engage with me about my issue, and he persisted until everything was fully operational. As a Software Development Team Manager, I understand the importance of recognizing and crediting these heroes. Thank you, Sean, for your exemplary service. You are destined for great success in your career.

They are just the worst when it comes to customer service. I was without internet for 5 days. I had to speak to a manager from Frogfoot before my issue was resolved. Afrihost just did not care about my issue. Worst of all, the manager sorted it out in 10 minutes. Afrihost did nothing for 3 days. They are quick to chase customers and money but forget about the loyal ones. Best of all, I received better communication and assistance from a Vox technician, their opposition. But he was willing to assist me even after hours.

I used to always give them 5 stars, until their outage today which they are in denial about - it is essential for ISPs to acknowledge their own faults and not to send their clients in circles trying to prove such things

Save your time, money and peace of mind by by not even thinking about signing up with their services.

I have been paying for internet services via debit order for months now. But still haven't received a modem. Worst ISP I have ever dealt with. I have complained on numerous occasions, but nothing happened.

Their customer service is horrible. I have been trying to get hold of them for the past 2 hours via whatsapp and also their number. You'll be on hold until your airtime finishes. I am canceling them

Afrihost, when it works it's good when it doesn't its really bad. I have a mtn sim in my phone and buy data from Afrihost. In the beginning it worked well but since I've reached 50% of my data the phone continuously defaults to Edge, no connection. If I reboot sometimes I get 5 minutes of high speed data then back to Edge. I've put through a minimum of 10 call backs, and I must admit they contact me immediately, but there is no resolution. All sorts of solutions suggested none of which make any difference. It feels like I'm being throttled. And I'm not on uncapped? I've had the problem in different locations and they've always established that the network is fine but still no positive result. Why did work so well for weeks and now we have a problem. I think they want me to top up, but I have 5 gigs left. Not happy! Have canceled my contracts.

I wanted to get a line connected with Afrihost however what happened was they then connected me with someone else’s line and I was unable to get connected and needed WiFi. I made a payment and requested a refund I have been fighting with them till today providing multiple proofs that I sent them to show I made a payment and they are refusing to give my money back as I went with web Africa already utterly disgusted with this pathetic incompetent company

My recent interaction with Afrihost has left me utterly frustrated and dissatisfied. First and foremost, their lack of a contact number on WhatsApp is a glaring oversight in today's digital age where instant communication is expected. Trying to resolve an issue via email or their website has been an exercise in futility, with delayed responses and no real solutions provided.

To compound matters, every time I manage to get through to someone, I'm redirected to a new agent who seems clueless about my ongoing issue. This inconsistent support structure is not only inefficient but also incredibly infuriating, as it forces me to repeat my problem ad nauseam without any progress being made.

The crux of my problem lies in the fact that my internet has been down for a whopping 72 hours, and despite numerous attempts to seek assistance, I've been left in the dark. This extended outage has disrupted both my work and personal life, yet Afrihost appears unconcerned with the impact on their customers.

In conclusion, my experience with afrihost has been nothing short of a nightmare. Their lack of accessible support channels, constantly changing agents, and inability to resolve basic issues promptly are indicative of a company that values bureaucracy over customer satisfaction. I would strongly advise potential customers to think twice before committing to their services, as the headache of dealing with them may outweigh any benefits their internet service promises.