Allegiant Reviews 

We bundled a flight and rental car deal between Allegiant and Alamo for 6 days. When we took the rental out at Alamo, we told them we may return it early and were told it was not a problem. We returned the car after only 3 days and Allegiant refused to return the unused 3 days of rental - we lost $212. Allegiant is fine with taking money for services they did not render.

BUYER BEWARE - DON'T BUNDLE AIRLINE TICKET AND RENTAL WITH ALLEGIANT

Extremely Disappointing Experience with Luggage and Customer Service

My family and I recently had a very disappointing experience flying with Allegiant Air. We were traveling with our baby, and despite paying extra to check in our baggage, car seat, and stroller, Allegiant lost both the car seat and stroller. Our troubles started even before we boarded the plane at Austin South Gate. At security, they insisted on opening all of our baby’s ready-to-feed formula milk. Despite informing them that the formula would spoil once opened, they were completely uncooperative. While one staff member seemed to understand, a very rude lady insisted on opening every bottle, leaving us with spoiled milk that we had no choice but to throw away.

Once we arrived at CVG airport, things only got worse. Our stroller and car seat were nowhere to be found at baggage claim or the oversized baggage area. We waited for hours, but no Allegiant staff showed up to help. To make matters worse, we couldn’t get a ride home because Uber refused to take us without a car seat for our baby.

Trying to contact Allegiant’s customer service has been a nightmare. Their phone lines, live chat, and text messaging services are limited to a small window from 10 AM to 4 PM, and even then, no one answered. We are still waiting for a resolution.

This airline is cheap, and their service reflects that. If you’re willing to spend a little extra, I strongly recommend choosing another airline to avoid the immense stress and poor treatment we experienced. Allegiant Air’s management is nonexistent, their customer service is the worst I’ve ever encountered, and their complete disregard for customers is shocking. This airline should be avoided at all costs.

Very Disappointed in dishonest treatment and service. Bought three seats each with a checked bag. Gate agent was nasty. Would not allow our third bag checked even though we paid for it because we chose to keep center seat empty. We were charged $75 for a second bag on y seat. Gate agent said get a refund jokelike. I've tried 3 times to get a refund. No one to call! You send request in on internet, not even email This primitive airline is creepy

Do not count on their shuttle from main airport in Austin out to Allegiant terminal. We had never used before and asked about shuttle. Stated they pick up every 20 minutes. They do not! We kept calling number and were told “oh you just missed it, sending another shuttle you way in two minutes, oh it will be there in 10”. What gets me is the lying. The shuttle driver said that the only reason she came was our calls. Then got on shuttle with others and would not give her permission to depart. We almost missed flight.

I didn't want to waste my time posting a review. So as not to ruin my day, it's impossible not to mention how incompetent and disrespectful they are to customers with the continuous delay of their flights. Specifically, flight 1409 on 02/08/2024 was supposed to arrive in Knoxville at 5:30 and arrived at 8:30 pm, three hours later. And all without notifying these changes in time, the information arrives on time to board the plane. And the same thing is happening now with flight 3029 from today 05/08/2024, when you are at the gate to board and they tell you that the flight will now leave at 12:24 pm, it was moved to 2:59 pm. It's a shame that we don't have any rights and the companies do whatever they want with the passengers. That's why the option is not to fly with these types of companies and in the reviews give a very bad review so that other passengers don't go through this. To contact me you can do so through my email er73layahoo.com and I did not contact you for excuses the damage is done.

HORRIBLE in all caps 😠🤬very non-negotiable staff at the McGhee Tyson Airport location! I missed flight time and wasn't able to go in and rebook or secure new flight the following day due to the Microsoft shutdown. Came in the following late evening, no one was present at the counter to assist with a new flight. Called phone number provided and was told to call back 9am ( which was after time of new flight I had purchased for 5:49am). Arrived during departure time to try and reschedule was told I have to pay for new flight and purchased was non-refundable ☹️Delta airlines would never handle my situation like this. I remember it was time I missed a flight 3 times in one day only paid rebooking fee for a fraction of the price and other 2 didn't have to pay anything. Called customer care to seek relief and was humiliated by rep who continually called me a "Sir" after I told her I was a woman 🥲

Our flight was canceled due to no fault of Alligent Air… but the customer service over the phone was horrible, I had waited on hold for 4 hrs the first time an employee was acting like she couldn’t hear me and hung up, the second time a worker by the name of Lisa was rude, when I called her on it, she tried to clean it up, and say she wasn’t being rude, we asked to speak to a manager, she complained, I would have to call back, not after already being on hold for 9 hrs already, then hung up and wouldn’t let me do the survey. I understand, they filtered numerous calls, but the professionalism, was disgusting, me being a prime member, I want to cancel it immediately. My sons will never fly with them again. Thank you for nothing, “Markquesha and Lisa, for your rude, behavior!

First bad service at punta gorda airport then they need to build walkways so there airlines isn't stopped by lightning this ceo running this airlines needs replaced he's not driving the airplane he's running this airlines in the ground I fly to much and keep seeing this airlines go down hill don't recommend flying on this airlines

Flight was okay, until the end. There was a disrespectful passenger being disrespectful to an older passenger. My partner told the younger passenger that he was being ignorant. Which upset this passenger so much he shoved me out of the way and hit my partner across the face with his duffel bag. We made three employees aware as we are exiting they all say the same thing. Keep moving, tell the people at the gate. So we do. Of course the younger man flees the scene and we have to make a police report. A family even stuck around with the younger man seat number and they witness the altercation. Does the airline care? No. Was anything done? No. I tried, sitting on hold for hours emailing and they say no one on the flight was made aware so nothing can be done. Like we didn’t try to tell 3 employees on the flight. I’m adding the most recent email. “Sorry we don’t meet you’re expectations” is insane.

I usually look forward to flying Allegiant. I love the beautiful Lehigh Airport, giving the feeling of home. The Pilot's almost guarantee a smooth flight despite weather conditions. Unfortunately, on this last flight a specific Stewart and Stewardess spoiled it for me and others on the plane. I understand flying is exhausting and we are only human. I also understand that dealing with the public can be stressful, but these stewardess’s were very rude and conducted themselves poorly in public creating a hostile environment. I just ask that a refresher course on customer service is an ongoing requirement. Kindness goes a long way. On the other hand I appreciate Allegiant affordable flying rates and the uniforms are nice!!! Lehigh Valley Airport staff were awesome!!!!! Thank you for letting me share.

I booked a fare with Allegiant for our spring break trip. Upon accepting and booking the fare the departure date moved to the very next morning following arrival instead of the following Sunday as it was on my screen when i booked the flight. I immediately called because I was within 7 days of the departure so under Allegiant's terms and conditions, I was stuck with the reservation. After waiting on hold for nearly 3 hours, the representative tried to correct the reservation. She said she was having the same issue on the system so she discussed with a supervisor who authorized a refund of the fare to my credit card. The refund was never processed and Allegiant is unwilling to do anything about it at this point. Worst customer service I have ever received.

It is rare to be on time with Allegiant. What is guaranteed never to happen is to have a pleasant interaction with the gate or flight crews. They must hire from the reject pool of the quality airlines. Allegiant employees are irritable, rude, disrespectful & overall miserable people. We tolerate them when we must due to flight schedules. They are a discount greyhound in the sky run by people who deliver a full discount experience. You as a customer mean nothing to them. They see you as a problem to be poorly managed from your first interaction to the last. Fly them with the lowest of expectations & you should be fine.

Just completed a customer service conversation and it was a bad experience. On May 19, 2024 I requested a flight cancellation, and my credit card credited. The customer service rep verified my credit card number. Instead I now have a voucher. Today (5/28/24) I contacted customer service and the told me that they could not help me. They did not understand the question and then hung up on me. Terrible experience.

My recent experience at Allegiant Airlines (FLL airport from the black ticket agent working at 6:45pm) was extremely disappointing and disheartening. As a member of the military, I expect a certain level of respect and courtesy, but unfortunately, I received the opposite at the ticketing desk. The agent I encountered was not only rude but also seemed to treat me differently based on my race. While she greeted and provided excellent service to white passengers, she was dismissive and unpleasant towards me when I simply asked a question about the orange sticker for my bag. This inconsistency in treatment is unacceptable and left me feeling deeply disrespected. I strongly believe that this behavior warrants serious consequences, and I intend to file a formal complaint with Allegiant Airlines' customer service department. No customer should ever be subjected to such discrimination and mistreatment.

Six hour delay.. Pretty much no updates.. just wait. Finally sending another plane. 8PM flight will be leaving at 2 Am. They offered us $50. Insulting. It’s like they want you to hate them and go to the competition

Good afternoon

Jade was at the airport 2 hours before flight

The front desk gave her a hard time about luggage’s when they were paid for. She had lost her Identification the day before flight. I completely understand about checking in one luggage because of ID but why giving her a hard time about carry on that has nothing to do with ID . front check in automatically said no to both she lost alot of time there then TSA did a pre screening it only took a few minutes. then gate changed at the last minutes. now is running to the new gate to make it on time but when jade got there gate was just closing and person was laughing while closing gate I call that un professional . The whole thing was the worst experience it should be more professional . and now I lost $202 that the airline would not refund me. this is the most ridiculous thing I ever heard.
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My wife and I went on a 4day Vegas trip. Using Allegiant. From Lexington flight to Vegas was booked. But the return trip the seats I paid for in in row 1for leg room. Had been given to someone else. My wife and I were put in row 5. We both had severe leg cramps at the end of our flight. And the generosity of Allegiant to refund less than half of my upgrade for the seats. This is what to expect with not even an we're sorry. Our Vegas trip uas to be a special event

So when I arrived at the airport when I went to check in I was told my ticket was duplicated and I would not be able to board the plane. I was also told to expect a refund in 7-10 business days this is going on 2 months later and I’ve seen no type of refund I keep calling and keep getting told 7-10 more business days everytime. Till this day I’ve seen no refund and seems like a waste of time to keep calling

Our flight was cancelled by Allegiant on 3/14/24 due to weather. I received an email and in that email it said "If you take no action, Allegiant will automatically issue a FULL refund within 72 hours and email you a confirmation".
We didn't receive a full refund and we didn't get an email re the refund. Only the outgoing flight that was cancelled was reimbursed. If we can't leave, there is no way we are going to make the return flight and a full refund is a full refund. No email was sent regarding the refund and 72 hours has passed. My husband contacted customer service and they said they would refund the rest in 7-10 business days. Not sure why we didn't get the "full" refund within 72 hours like their email indicated.

I've been on a total of four Allegiant flights, all from BLV to PIE back and forth. Three of the four were delayed by 2 hours.

Good communication of the delays. Good customer service by calling their phone #.

Pleasant crew doing their best, overworked it appeared to me. One poor gal at PIE was working the counter very hard - like a one armed paper hanger. She needed help for sure.

Seats are like metal on metal, no cushion. Let them assign your seats and save over $150. Yes, you get what you pay for... but I'll keep flying them.