AllGas North West Ltd. Reviews 

28 days after being allocated a routine boiler repair by ATAG there was still no prospect of the repair being done so I got the job reallocated to another company.
My experience was of an office that makes false promises, doesn't answer the phone, respond to messages or keep the customer informed at any stage.
The company took on a job that they didn't have the engineers or parts to complete.
So a more realistic approach to which jobs to accept and then a more truthful, transparent and informative customer service is a must.
I would advise against using these people unless you want a month of frustration and a non working boiler.

Lee the owner arrived today with Craig and in the timescale they specified to fit a new GloWorm boiler as our old one was leaking. I booked it through a care plan with Hometree there was a 15% discount on the boiler too. They recommended a plumber and the finance was sorted within a few days. Lee and Craig from AllGas were so polite and friendly nothing was too much trouble they explained everything to me. Highly recommend this company.

The engineer that came to sort out the annual check up was great, friendly and professional. Did the work quickly and efficiently.

They lie, don't pass on information, and blame you when things go wrong. Apparently voicemail is not reliable but they cancelled my appointment after leaving me a voicemail. Booked appointment twice, never showed up and had the nerve to tell me to get in touch if I have further issues. No chance. Avoid at all costs

I had the displeasure of encountering this outfit indirectly as my boiler insurer appointed them to the job. They couldn't send anyone that day - I'll let that go as it was Monday and Winter when all the boilers break down. The engineer came Tuesday. They have some good engineers - I have no issues with the one who turned up at my house - thorough and proactive. The issue is COMMUNICATION AND CUSTOMER SERVICE. The engineer didn't have the necessary replacement part, so communicated the job details to his office. 24 hours later, I hadn't heard from anybody. I contacted YourRepair who contacted AllGas. NO ONE ANSWERED THE PHONE. Come the afternoon I leaned heavily on YourRepair and expressed my lack of confidence in their contractor. YourRepair then finally got a quote out of AllGas - and gave the job to someone else.
If you're going to run this sort of business, as well as competent engineers (which they have) you also need competent admin (WHICH THEY DEFINITELY DON'T)
I notice from other reviewers they are happy to LIE to cover up their inability to co-ordinate and communicate.
Unless you like hanging on the phone with nothing happening, do NOT use this outfit. Use a firm that has someone competent running the office.

Had an AllGas North West engineer attend my house in Crewe today because my (old) boiler had stopped working. He quickly identified an issue and sorted it in less than half an hour. I didn’t catch his name but he was courteous, knowledgeable and efficient , and took the time to explain a few things to me. Would recommend the company.

Horrible company, no wonder low star. Allocated for a gas job by insurance. Showing no customer service skills calling incessantly, despite rejecting the call several times due to not being available to take call. Then didn't turn up at the agreed time, and claimed nobody was in. Avoid at all cost.

Quick and precise diagnosis of faults, rectified quickly & efficiently, very helpful and informative, arrived at my property early.

Whilst the engineer was polite and thorough when servicing my boiler which was not faulty there was a fault with the separate CH Pump which just required swapping. Allgas would not authorise the fix at the site visit. When the report came through it stated that the boiler was in poor condition which was false. They subsequently tried to sell a boiler replacement which I did not need. This is a very bad practice which I will take further.

All this company does it lie and give poor excuses why they are running late avoid this Micky mouse company

AVOID. AVOID AVOID
The company are linked and act as agents for Hometree Home Policies.

My service was due in March in North Yorkshire. Appointments were regularly cancelled as the company stated they had a shortage of engineers covering my area. An engineer eventually arrived 5 months later on 29th August. A honest guy who serviced the boiler and agreed the boiler was all good. The only problem was that the independent CH circulation pump had seized due to the heating not being used during Summer. This was piped to the water cylinder and not part of the boiler. The engineer agreed that the pump replacement was a quick fix due to having 2 isolation valves and he had a good stock of pumps in his van. Prior to swapping the pumps he called his office for an authorisation code, but to his surprise it was declined. I could see his frustration and he left leaving me without heating. He had travelled a long way from Lancashire over to North Yorkshire and wasn’t allowed to fix the fault. Later in the day I received a copy of the Job Sheet that was totally false. A different engineer was named on the report. It stated that I had a Combi Boiler when I hadn’t. It stated that the pump was obsolete! The engineer had one in his hand. They are universal & readily available from my plumbing merchant. And finally the report stated that my boiler was in poor condition which it wasn’t. My boiler has a long service history with British Gas and had new parts fitted just 18 months earlier and parts are readily available. The boiler was working fine without any issues it was just the independent pump that needed changing. Albeit, later in the day I received a sales call trying to sell me a new boiler with 15% discount. I stated that my boiler was fine and that the engineer agreed, just the pump. This has led to a complaint which has been outstanding for 5 weeks. I chased today with Hometree who stated they closed the complaint off without any communication with myself although I have been chasing. I was initially advised that companies now have the right to resolve complaints up to 8 weeks. I requested that the complaint be reopened! I am a pensioner and feel discriminated against and taken advantage of! I have paid aprox £500 in premiums over the last 15 months as I pay upfront and the service from Allgas North West has been atrocious . They have provided a job sheet with false information which is just not acceptable. AVOID Allgas North West. If any other pensioners have a similar experience BBC Watchdog & Age Concern are collecting data for a future programme regarding Boiler/Heating policies. I am still without heating after 5 weeks!!

Great service from very professional guy. Quick to sort problem. Highly recommended

I am with Hometree who use AllGas North West for boiler problems.
We have an old Baxi Combo Boiler (around 20yrs old) so have had a number of issues with it for a few years due to the age of it.
The guys at AllGas have always been on time and reliable, polite and friendly.
Lee is extremely knowledgeable and has managed to fix the issues with the boiler over the years.
Can't speak highly enough of this company and I would highly recommend them. Thank you guys!

Ihad a leak on my boiler,as a customer of Yourepair - my boiler warranty company - Excellent company briliant boiler repair plans from £10.00/mth, as is mine. They sent their engineers- Allgas Northwest to diagnose the problem immediate response from Kelsey in the office. She arranged for the engineer Dean to come out,he called me within 30 mins. arrived,diagnosed repair,ordered parts. Excellent service . Ten out of Ten

Full service and good advice from Dean. Thorough inspection, service and testing of boiler and non-vented tank. Hpe to see you again next year fella. Cheers

Josh arrived on time and did an excellent job. He is very pleasant and professional. The fault on my boiler was identified and fixed within a short period of time. I would highly recommend him.

I had a small leak in my water tank. An engineer came out and said it required a new part. I waited a week and another engineer came out and said the part ordered was incorrect and it needed a further two new parts but the engineer worked on the tank and confirmed the tank was still okay to use. On returning to my home an hour later the entire tank was gushing water and my downstairs was flooded and caused damage to my property. I tried to call the engineer back but he didn't pick up his phone. On contacting the company this morning I have been advised the engineer is unavailable (they did disclose personal details as to why which I'm sure breaches data protection laws but I won't repeat here) and they would not send anybody out to my property to fix the problem they have caused. Terrible service and no customer service at all!

I have had an engineer from ALL GAS NORTH WEST to come and service my gas boiler.

The engineer came yesterday and serviced my gas boiler. He went outside to look at my mounted white gas meter box.

He told me that the was no earth bonding in the box, and that if he, or anyone else, got an electric shock that "I would be getting a claim, as it was my responsibility as the house owner to ensure it is safe".

I immediately contacted Cadent Gas who installed the box in 2021. They have been brilliant, and an engineer has come today and said the earthing cable is in the mains, in my cupboard, that the earth wire is in there. And there is no way anyone would get an electric shock from the outside white meter box. And very kindly (even though, it was compliant with 2021 Regulations) moved the wire to the outside box.

I am elderly and disabled, and this has caused me a lot of stress and anxiety.

This is the consequences of engineers not doing their job properly.

Jane
Chesterfield, Derbyshire

Fantastic service today on my boiler. Sorry I didn’t get the young lads name but he was fantastic, promptly identifying a leak and repairing it.

Dean was an excellent plumber. He fixed the situation in my house I would highly recommend him five stars to him.