Liebes Team von Alpacamall, gestern erhielt ich meine erste Lieferung: zwei wunderbar weiche Pullover von hervorragender Qualität. Sie wärmen gut, und sind dabei leicht. Vielen lieben Dank! Die B... Toon meer
Bedrijf heeft geantwoord
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👍Sehr schöne Qualität, warm , kuschelig , Farben wie in der Beschreibung. 👍Beide Ponchos ein dünneren ein dickeren sowie eine Strickjacke alle drei Super. 👍Preis Leistung super. 👍Lieferzeit... Toon meer
Bedrijf heeft geantwoord
Sehr geehrte AlpacaMall, Anfang Oktober habe ich 2 Pullover bestellt, die am 22.Oktober geliefert werden sollten. Die Kosten für Pullover und Devisenumrechnung wurden bereits kurze Zeit später abgebuc... Toon meer
Bedrijf heeft geantwoord
Zoll Die Pullover sind von hervorragender Qualität. Damit bin ich sehr zufrieden, aber nicht mit der Handhabung. Beim Beststellen gab nirgends eine Information, dass noch zusätzlicher Zoll anfällt un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- +1 (855) 975-6603
- alpacamall@alpacamall.com
- www.alpacamall.com
2,8
Gemiddeld
357 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would advise caution!!
In the first instance, they sent me the wrong item. When I contacted them to arrange item return, the customer service simply chose not to respond. Since they don’t offer free returns, often the cost of sending back the item to South America may be as much as the cost of the item itself (even higher) anyway. I bought one of the ‘premium’ item and it didn’t at all look and feel the same as marketed online. All in all a bad experience. Would advise caution.
26 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello FD,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly let us know your order number to help you solve this problem as soon as possible.
Alpacamall.com
Quality and Customer Service Team
Ordered online in Australia
Ordered online in Australia. Great garments, good quality and reasonable price. Arrived in a few weeks from ordering.Kept informed about my purchase via email and provided with accurate parcel tracking. This is the second time I have purchased from Alpaca Mall and will do so again.
25 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Sue,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Great products
Great products. Arrived in a timely manner. Great selection and sales are amazing!!
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Nickole,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Excellent service
Excellent service , excellent quality , hand washing very successful as remained sane size and kept shape.
Sincere appreciation when given trusting support was given following a delivery being lost and a discount given as a reward when interim order placed . Appreciate your service
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Anon,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
A Great Gift
Arrived in a timely manner. This was a gift for my father-in-law who can be difficult to buy for, but he loved it. We purchased a sweater with zipper front. Thanks for helping us give a gift he appreciated!
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Melanie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
excellent service.
excellent service.
excellent product
exceptionally warm sweater
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Stuart,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Owned this for several months and…
Owned this for several months and holding up incredibly well. Warm, comfortable, and looks great!
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Mark,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Great product!
Bought this for my husband and he loves it! Great quality, and received quickly. He wears it around the house, camping and in his home office. Very versatile. Warm and comfortable with room to move your arms well to do things.
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Jennifer,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Bof!
Le temps de traitement et de livraison à été lent, et surtout je n'ai pas reçu le modèle commandé mais un autre moins cher...
Pour finir, la taille est vraiment "latino", c'est à dire pas très grande, vraiment limite pour 1,8m.
Bref, je ne rééditerai pas l'expérience, merci.
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Bonjour Frédéric,
Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas répondu à vos attentes. Nous sommes également très reconnaissants d'avoir pris le temps de nous examiner et de nous dire ce qui ne va pas avec nos produits et services.
Veuillez nous indiquer votre numéro de commande pour vous aider à résoudre ce problème dans les plus brefs délais.
Alpacamall.com
Équipe Qualité et Service Client
Je recommande
Je recommande, bons produits et rapidité assurée !
24 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Chère Bel,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et pour offrir à nos clients le meilleur service possible.
Merci de magasiner avec nous et de partager votre expérience!
Alpacamall.com
Équipe Qualité et Service Client
Top!
Produit conforme aux descriptions (taille et couleurs pour un poncho dans mon cas) finitions de qualité, délais de livraison raisonnables, je recommande!
11 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Chère Alexandre,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et pour offrir à nos clients le meilleur service possible.
Merci de magasiner avec nous et de partager votre expérience!
Alpacamall.com
Équipe Qualité et Service Client
Tout parfait
Tout parfait. Qualité produit, rapidité d'envoi.
3 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Chère Titi,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et pour offrir à nos clients le meilleur service possible.
Merci de magasiner avec nous et de partager votre expérience!
Alpacamall.com
Équipe Qualité et Service Client
Yet to be Delievered
Edit 21/04: received a response from customer services providing me with the DHL tracking number; my order seems to be delayed somewhere since the 14th. Guess I'll just have to wait and see if it ever arrives.
Although, judging from the DHL records, it appears that the actual dispatch date and when I was notified of the dispatch differ (actual date much later than when I was notified). Seems a bit odd to me, but make what you will of that.
I ordered a poncho on the 28th of March and received an email the next day stating that it had been dispatched, but I've still not received my item yet.
I sent an email to cs*alpacamall.com (asterisks replacing @ due to Trustpilot's guidelines) on the 10th of April inquiring about shipping status, but haven't heard anything back from them. I sent another inquiry via AlpacaMall's site today asking the same question, but am not hopeful of a reply after looking at other reviews on Trustpilot. As they seem to be replying to people here, I thought I may as well make my query known here too.
AlpacaMall customer service, if you are reading this, my order number is 546198. I hope you can take a look at my order issue whenever possible.
19 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Jam,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have replied to your email with the tracking information of your package.
Alpacamall.com
Quality and Customer Service Team
I would love to buy something from your…
I would love to buy something from your company but something is very wrong with your website and I physically cannot buy the item. Please fix this and I will change this review.
7 april 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Al,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly contact us through this link to help you process your order https://www.alpacamall.com/en/contact-us.html
Alpacamall.com
Quality and Customer Service Team
Quality ? Haaa Return service ? Hhaaa
I had the same issue as the other 85 1 star reviews.
Ignore it and pay the price.
25 maart 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Jake,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly let us know your order number to help you solve this problem.
Alpacamall.com
Quality and Customer Service Team
I have tried to contact Alpaca Mall…
I have tried to contact Alpaca Mall about returning a red sweater that had sleeves that were excessively long, much too long, abnormally long. I have not been contacted about how to return the sweater and how to get a refund. Margaret Dangremond.order # 535180 from before Christmas!
6 maart 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Hello Margaret,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have just sent you an email to solve this problem.
Alpacamall.com
Quality and Customer Service Team
I love my sweaters
I love the colors and quality of my sweaters. Alpca Mall is the place for me to purchase real alpaca clothing.
1 maart 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Melanie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
la veste et vraiment très jolie et…
la veste et vraiment très jolie et douce et chaude, je doute cependant qu elle soit en 100 % alpaga . Livraison très rapide.
28 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Cher Frédérique,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et pour offrir à nos clients le meilleur service possible.
Merci de magasiner avec nous et de partager votre expérience!
Alpacamall.com
Équipe Qualité et Service Client
Had our sweaters for a couple of months…
Had our sweaters for a couple of months now. They still look beautiful. Are wonderfully warm and beautiful. I will certainly be buying again in the future
28 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear Lisa,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Cozy Customer
I've purchased one hooded zip-up sweater and two ponchos, so far anyway. It's all soft, cozy, and of excellent quality and craftsmanship. I'll definitely be buying more from this site!
27 februari 2021
Review zonder uitnodiging
Antwoord van AlpacaMall
Dear genericanonymity,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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