aurumandgrey.com Reviews 

This is my 2nd piece of jewellery from arum and grey and I'm so pleased with the end result. Items are handmade so it does take time for it to be made and dispatched which they inform you about on purchase, but it is 100% worth the wait! Great customer service and the most beautiful jewellery that I always get complemented on.

So I will start by saying the product is beautiful and I am very happy with that, but the overall purchase experience left a lot to be desired hence the 3 star review. I placed my order on 18th July and only received it in the first week of October. This was much longer than the lead times outlined on the website. Nobody contacted me to communicate the delay or when I’d receive my items - I had to follow up myself several times, this was disappointing. I was very excited when the items arrived and as I said they are beautiful and good quality, but the packaging was extremely cheap (my husband bought me a bracelet a few years ago and the packaging has changed) and poor quality. So overall I would say premium price tag, premium product (majorly let down by cheap tatty packaging) but not a premium experience.

Beautiful item! Heavily overpriced.

Late delivery, shipped beyond estimated date. Didn’t disclose the 20% customs fee on the order I had to pay to ship it. Did give it one additional star because customer service was responsive which I appreciated.

Not sure what the items like, it still hasn’t arrived I ordered it over 3weeks ago. I also got stung for an unexpected 50euro duty charge which should have been highlighted at checkout but wasn’t. I was under the understanding that shipping & duties were included. The item ended up costing way more than it’s worth and I could have easily hand delivered if the duty charge had been highlighted at checkout. Very disappointed as I was not able to make an informed choice at checkout.

Nascoste informazione valide che sarebbero dovuto essere esplicate, tempi lunghissimi e utilizzo di corrieri scadenti, una volta arrivato al confine la richiesta di pagare i dazi, non esplicata dallazienda e dopo 10 giorni, ancora ferma per il cambio di corriere, e il fatto di dover pagare dazi e pure shipping e anche le spese del corriere, mi sembra scandaloso. Ah e gioiello non ancora consegnata dopo quasi 1 mese, nonostante la richiesta di velocizzazione eccetera eccetera.

The photos shown on the website do not represent what you get. Chain is very thin and the length in the model is not what it looks like on you. Make sure you measure all what they describe otherwise like us you will be very disappointed at what you get for over £200

experience with Aurumandgrey unfortunately has not been very positive. I order a necklace woh 1200€ in May, and until today has not been delivered.
even though communication with the brand has been active, not real action has been taken in order to accelerate the delivery. I am still waiting and starting to question if I was a victim of online fraud....

Average comms on returning gold member items.

I ordered and paid over €1,200 for a diamond initial necklace, with the company stating that shipping would take a maximum of six weeks. Tomorrow marks 11 weeks since I placed my order, and I still have neither received the necklace nor been refunded.

The company did not inform me of any delay until I contacted them myself at week 10. Since then, I have requested a refund five separate times, but each request has been refused. They claim the necklace is “bespoke,” even though it was simply made to order using their standard customization options.

The company also claims that my order is on its way, yet they only created a shipping label and have not actually handed the parcel over to the courier.

For such an expensive purchase, I expected honesty, transparency, and professional customer service. Instead, my money has been tied up for weeks beyond the promised delivery timeframe, while I have received misleading information and no satisfactory resolution.

As things stand, I have neither the necklace nor my money back.

Delivered well within the expected time frame and I love the bracelet, it's even better in the flesh

They exceeded my expectations by making and delivering the gift very quickly. Delighted.

Beautiful product dainty evil eye necklace.
Customer service was wonderful they gave me 5% for purchasing it.

The bespoke necklace I ordered had a 4 week delivery time on the website but when I asked if it could be any quicker to arrive in time for my wife’s birthday I was told immediately it wouldn’t be a problem and it arrived within 6 days (the day before the birthday)! I was most impressed and hugely grateful.

I am a huge fan of the brand. I wanted to write this review following my recent purchase.

Whilst I have several pieces, the latest just didn’t work for me. However the level of customer service was impeccable. Olivia, you are wonderful and understanding - you reflect everything A&G is in my mind.

You continue to give me confidence in the brand and Talya I love what you have created and I wear my jewellery with love and pride.

So yes whilst the most recent purchase didn’t work out- it was dealt with in such a great way.

And to anyone reading this please remember the pieces are made to order (many of them) and loving produced so please accept it’s not a “next-day-dispatch” kind of brand (although I know there are ready made pieces or course). Be patient and it will pay off! The communication is really good with very quick response times.

My point overall is if you want beautiful jewellery that looks amazing and it’s created by people who believe in their brand than A&G is for you. I say this sitting wearing my favourite ever earrings day in day out.

Thank you to all of you and keep doing what you’re doing.

X

Ordered a necklace which said to allow 2 weeks production time for this exact piece. It has now been 4 weeks and no communication, no update, no apology for the delay. A friend also ordered 2 weeks before me and her item also hasn’t arrived, again no communication from Aurum and Grey. We have both separately chased and no reply. Where are these orders?? Incredibly poor customer service! Seems very unprofessional

Very efficient. Lovely necklace

The team at Aurum & Grey went above and beyond helping me with a bespoke order for several individual gold 'name' necklaces. The finished necklaces were absolutely fantastic, so delicate and chic and even better than I had anticipated!

The beads of the necklace are beautiful, but not really red. In real life they are more brown than red. The finish of the necklace feels a bit cheap and there is a lot of space near the clasp, so the wire is very visible. This makes the necklace feels a bit flimsy and it seems like a couple of beads are missing.
I wanted to write an update to my previous review to say I have ended up wearing this necklace a lot and find it goes with almost everything because the red beads aren't too bright. Also, I take on board the reply to my first review that there needs to be a space in the wiring for the beads to hang properly, and that makes perfect sense. I would recommend this necklace and it is a very useful piece.

Took 3 weeks for the necklace to arrive. Was not kept informed & had to keep chasing.
Was told by someone in CS they were dealing with it personally, but there was never any follow up.
Second time wearing necklace and it has broken.
Will be asking for a refund - extremely disappointed ☹️