aurumandgrey.com Reviews 

My beautiful initial necklace required a clasp replacement (after 5 years of daily wear). I was so impressed at how simple the process of repair was. There was a simple, dedicated form to complete on their website and the whole process was so easy.
My necklace had been purchased with a moveable initial pendant. I asked if they could adapt the letter and make it static while it was in their care. They were more than happy to adjust it for me and at no extra cost. I was so pleased to receive my repaired necklace back so quickly and haven’t taken it off since 🩷
A very happy customer.

Ordered two birthstone Ruby bracelets one for my daughter and one for her best friend after getting a connect name necklace and adoring the packaging.
Will order again for gifting for Xmas and hope to get hopefully get more 9ct solid gold earrings as I’m allergic to most of the other high street stores.

Promote their loyalty programme but make it very difficult to obtain points after a purchase. Many companies allow retrospective addition of points to an order but not this company. When the order number is traceable and legitimate I cannot understand why points can’t be added.

The necklace arrived and looked beautiful. Unfortunately, the chain broke, so I returned it and requested an alteration to add an extra charm, one of the features that originally attracted me to A+G. However, I was quite surprised to learn there’s a surcharge of over 50% for alterations. For example, a small 9ct gold charm that costs £50 on a new order is £80 as an addition.
5 stars for the design and concept, but only 2 stars for the aftercare and pricing.

Beautiful jewellery! I ordered matching love tag name necklaces for my niece and sister in law and they both love them! I needed them asap and the customer service lady was so helpful in arranging quick delivery. Will deffo be ordering again! X

Failed to deliver item and refusing to issue a refund.

I ordered a £900 necklace at the beginning of August and it still has not been delivered despite the delivery time being 4-8 weeks. I never received any updates or information regarding my order unless I chased and asked what was happening and not once did I get told my order would be late.
After the 8 weeks of waiting this company had failed to deliver my item, I asked for a refund 3 times and they have now ignored my emails. I am having to go through the banks to try and get my money back.

Terrible customer service.

Do not risk your money buying from this company, I hugely regret putting my trust in them.

SCAM ALERT - avoid this company

Item was not delivered in time, it was promised it was to arrive within a week over a month ago but still no sign, now they are saying its still weeks away

Despite this they are refusing to issue a refund which they are legally required to do. Avoid this company do not risk your money

I bought an initials necklace 18 months ago. It broke after six months, they fixed it as it was in warranty. It has now broken again in a different place. They have agreed to fix it again for me which is good of them but it shouldn’t be happening in the first place when I am looking after the necklace well.
I wish I had seen a review on here before I bought it saying this - don’t buy these necklaces - it’s too much money to spend on something that is clearly badly made.

I bought an initial necklace from here; both the letter and clasp of the necklace have rusted over the space of a few months. It's been sat in the box it came in, and has hardly been worn or touched; certainly hasn't gotten wet or had any product, fragrances, sprays, on it. I would expect a lot more from a premium brand with premium prices. I have bought much cheaper sterling silver jewellery before that has lasted for years, and can at least be polished with a cloth or cleaning solution, whereas this has just randomly deteriorated with no way to salvage, or get my money back.

The team at Aurum and Grey couldn’t have done more for me.

After ordering a gift for my wife’s birthday I realised the production time wouldn’t allow the item to be ready in time. I got in contact with Sam and Olivia and they and the team went above and beyond to expedite production and delivery of the item. My wife was so happy with the beautiful necklace that was made for her. Thank you so much

Ordered a white gold petite sapphire bracelet delighted with it true to size great quality will definitely buy in the near future x

I can not fault these guys from their jewellery to their customer service it has all been 100%. Really helpful speedy customer service especially Sam who was so quick and so reassuring via email chat. Will definitely make this my number one spot for jewellery in the future. Production team and customer service team many thanks

Excellent customer service and communication regards a repair to my favourite necklace. There was no charge and the whole experience was brilliant. Great quality jewellery, no tarnishing and I never take it off. Beautiful packaging too.

Brilliant customer service - they went above and beyond to help with a last minute request. The jewellery was beautiful and high quality.

Ordered a gold initial A 18ct necklace in gold when I received this I was disappointed as it is very fine chain and doesn’t look like a £250 necklace, complained and was unable to return as the initial A is classed as bespoke, they did offer a credit but saw nothing else on there website that I fancied, please beware when ordering! I am left with a necklace I want wear!

I have a lot of jewellery and experience with other providers in the affordable fine jewellery space. Direct competitors offer a much better repair service which is free.

The repairs at Aurum & Grey aren’t free, you have to pay for postage of the item back to them, then pay for the repair (£15 to fix my chain) then £5 to ship it back to me.

Excellent customer service, they went above and beyond to make sure I found the perfect necklace. All the team members are so lovely & kind. It’s my second piece of jewelry from Aurum & Grey, I think the quality & style is unmatched. Thanks so much!

Incredible customer service. They worked really hard to fix my issue and made me feel valued. Their pieces are very high quality and very beautiful and original. I highky recommend buying from them. You will not be disappointed.

I have 2 beautiful necklaces from A&G. They are exquisite. Unfortunately the chain broke which caused me some upset and angst. Customer service was IMPECCABLE. They swiftly handled the return, postage and subsequent fix without fuss or fanfare. I've been blown away by their energy to customers and prioritisation of our satisfaction. Genuinely a really lovely company with stunning jewellery. Thank you for the care you've shown. I will be a customer for life!

An amazing company to deal with and absolutely love their jewellery, have purchased several pieces from aurum and grey now and absolutely love them all. My recent dealings was to have something amended and they could not have been more understanding and helpful and offer a really amazing bespoke service. I would highly recommend to anyone considering, just really beautiful jewellery that you never need to take off. Love it!