aurumandgrey.com Reviews 

I’ve made two purchases with the company and had issues both times.

First time, delivery was 6 plus weeks with no communication.

Second time, my order was showing as delivered and signed for at my address but it wasn’t. I contacted the company and was told I had to wait 30 days till they logged a complain with Royal Mail.

Two night later Royal Mail show up at my door yelling that the parcel was delivered here and that the signature must have been someone at my address (i live alone). This went on for a good 20 minutes until finally I had to close the door.
As I leave to go to work the following morning, mysteriously the parcel is on my door step.

I let customer service know the goings on and for the first time, they give an apology when previously it felt as though they couldn’t care less and were actually a bit pissed off they had to deal with it.

No offer of a discount or anything. It actually caused me a lot of stress and worry!

I would NOT recommend.

Fantastic company and service
Great designs
Such good quality
Very good on returns and give a unique amazingly well co-ordinated customer experience
I would highly recommend just brilliant

Aurum & Grey’s customer service is over and above anything I’ve experienced to date. They replaced a charm that had fallen off my welded bracelet and now they have changed the initial charm, replaced another charm and gave me an extra charm free of charge. The whole service from beginning to now has been amazing and I would highly recommend anyone to buy jewellery pieces from this company for this reason and the design of the jewellery is high quality aswell. It is very rare to experience customer service like this these days….thank you Aurum & Grey!!

Ordered a rainbow bead necklace from their express in stock page in July. It arrived promptly in a lovely little box and was stunning but there must have been confusion over the sizes on the site and was sadly too short. I contacted customer service to return and Olivia replied asking if I’d like to return it for an exchange. I did so, sending it back the same day 31st July on next day delivery. After not having heard anything after a couple of weeks I contacted Olivia and asked when I could expect my exchange. She said they were hoping to have it finished by the end of the following week. I waited patiently, this came and went and by the 5th week I emailed again and asked for an update. I was told it would be sent out this week. It was indeed sent out this week and has just arrived today (4th Sept!) Sadly no lovely little box this time, just a pouch shoved in a box that could easily have been damaged by Royal Mail. Honestly, the necklace is beautiful but I feel like I’ve been an inconvenience for them and therefore wouldn’t order again. If I’d have been aware how long the exchange would take I would have just bought a chain extender.

I was incredibly impressed with this company, and more importantly Olivia's service.
She was incredibly helpful with a series of questions I had before ordering, and meeting a tight schedule.

The necklace I ordered was absolutely beautiful quality.

I also had a fantastic & super-easy experience when arranging a return for another item.
Please do not hesitate to use this company, and thank you Olivia!

I have been trying to book a bracelet welding experience for my friends birthday for three of us girlies since MAY.
Everything looked super on the website; albeit a tad pricey- but I was willing to go with it as it was for her 30th. Initially I tried to book online but couldn't see any availability for the foreseeable, so I got in touch with Aurum and Grey customer service and to be honest they were responsive. They told me that they only open their calendar a month in advance, which wasn't ideal because our friends birthday was the beginning of June so it would mean that we wouldn't actually have anything booked but we decided to just explain the situation to her and told her we were booking it in July. July rolled around and I checked the website again, and still no availability on their calendar. I contacted customer service again who told me that due to the welding team being on holiday, they were now going to be opening availability from 12th August. Again- slightly stressful as we were wanting to book for 24th August. But again I was very patient. I checked the calendar every day of the w/c 12th aug, and nothing. Got in touch one last time to be told that 'their calendar is now closed until the foreseeable future' .
I understand that sometimes life happens. However if I had been told the truth originally, I could have looked elsewhere and saved myself a whole lot of time and hassle. I have had to spend this week manically searching for somewhere different to go so that our friend still gets her gift. We are really disappointed in Aurum and Grey, who did not turn out to be the company we thought they were. My advice would be not to purchase from or try to book an experience with them, to save yourself the let down!

I have just received my connect necklace - I originally bought an initial necklace in 2021 when I had my first son and after just having another baby I decided that I would like to add another initial on to my necklace. I was in two minds on whether I would need to purchase a new necklace as I wasn't sure if the white gold would have looked a bit different to a new initial. Customer Services were great and were able to advise that the initial would still look the same colour. I decided to convert my necklace to the connect style - my necklace looks absolutely amazing and I'm so happy with it. The necklace was returned really quickly as I asked if it could be back before a certain date.

Customer Services were very helpful and always responded quickly - usually within the day. Thank you again - I'm looking forward to ordering another piece of jewellery in the future.

I would definitely recommend this company if you're wanting personalised jewellery :) x

Beautiful jewellery and EXCEPTIONAL customer service. Olivia went above and beyond to meet my tight time schedule for an event tomorrow and I couldn’t be happier with my purchase. Thank you so much, will be definitely be back!

AURUM and grey beaded necklace- beautiful choice and design and wonderfully made. Delivery on point and possibly the most worn piece I own.

I am obsessed with this jewellery! I bought the bespoke name necklace for myself and got so many compliments on it. I have since bought it as a present for 4 people and Everytime I have ordered from aurum the customer service has been PERFECT. Olivia is fabulous to deal with.

Love the beads but very poor quality of the chain and closure attached to the necklace. And it is too short: it is nit giving an opportunity to wear it a bit longer
Solved it myself by having it replaced by a longer chain and a better closure
And extra €25!

My husband bought it under his name

Amazing smooth purchase and communication along the way .. Special thanks to Olivia for being so patient with my needs..needed and wanted to add a gold with diamond initial to an existing chain and sales and effort went over and above my expectations.. def recommend them .. I wanted the order in a hurry and it says 4-6 weeks but I got it in 10 days .. thank u

I have ordered necklace for my wife last December. Item was not delivered as indicated / went missing and communication from A+G was non existent, despite me emailing them. Luckily some passer by found it weeks later in our neighbourhood and took it to us. Delivery person dropped it and cars driven over it multiple times. Package was essentially a pancake and inside was soaking wet. Again, no communication from Aurum + Grey when I complained. Zero customer service. Will never use again.

I recently had to get in touch as unfortunately my bracelet’s clasp had broken again (it happened last year and was fixed quickly and efficiently!).

I was really sad it had happened again because I wear it everyday and started to feel nervous about wearing it! However, I needn’t have worried! Customer support replied promptly and very politely and asked me to send the bracelet in so they could remake it. I really felt they took the issue seriously and wanted to look into the issue to avoid it happening again.

The bracelet was sent back within 2 weeks (amazing turnaround) and is perfect.

I have a few other pieces from here and I’ve never had an issue so I really do believe it was a one off problem and this has in no way put me off purchasing from here. If anything it makes me more likely to as I know they’d rectify any issues!

I recommend aurum and grey to everyone I know for special pieces, not just because they are beautiful but because the team really do care about customer service and it’s so evident they’d go to any length to help. Highly recommend them!

I have purchased a few items from this amazing company nothing is too much trouble their pieces are amazing and excellent quality you will not be disappointed I cannot wait to add to my collection.

Couldn’t recommend enough. Fantastic communication and great service, really helpful and pulled out all the stops to make sure item was received within a certain time. The item was purchased for a birthday present and they were over the moon with it. Neckless was beautiful and very much worth every penny. Thank you!

I have been so impressed with the service and quality of A&G. I bought a beautiful necklace for my daughter who has recently passed and asked for the delivery if possible to be expedited so I had it for her funeral and it came within 2 days which meant everything to me. The service from Sam I have recieved has been amazing and can’t thank you enough and the beauty of the necklace is just what I wanted for her memory’

My husband bought me a personalised necklace from Aurum and Grey with the initials of my daughters names. Unfortunately the diamond ‘F’ looks like it is too short and missing a piece on the vertical part compared to the length of the ‘M’. Or that the spacing between the two horizontal arms need changing. After contacting Aurum and Grey, there is nothing they can do as ‘ these come as a standard shape, size and style’.
If ordering, make sure you see on the website the exact letter you are ordering beforehand to avoid disappointment. Especially for the price.

*update as of 23/02/24*
Aurum + Grey accepted the return of the necklace and the team was able to alter the letter for me. They sent it back to me very quickly and I love it. Rated experience adjusted to reflect this. Many thanks

I ordered a product over two weeks ago and it still hasn’t arrived I emailed multiple times and messaged them on their website over the chat function and I’ve received no replies and it feels like a scam I will never be ordering from them ever again.

Have been trying to contact them via FB messenger however after initial contact and reply have emailed twice to chase a response. I am actually trying to purchase an item so would expect a response. Am now looking to purchase elsewhere.