aurumandgrey.com Reviews 

I ordered the Sarah bracelet. It’s stunning. The quality is better than expected.
I was so impressed as it came alot quicker than expected and the service was brilliant.
Look forward to ordering lots more stuff.

I am so pleased with the quality of my necklace. The service of this company is wonderful. I needed my necklace for a particular date and they exceeded by expectations and it came earlier than required. I’m so pleased with my purchase and will always use this company!

*Update*
my necklace arrived on 6th Nov (12 Weeks since order). The brand had offered me a necklace and single earring as a gesture of goodwill as they were so late sending my item, these were not included and no apology was given when I chased this up but they did send this out after I questioned it.

I was very disappointed that on trying on the necklace one of the letters was constantly flipped and not flush like the others, the brand then requested I ship this back to London for repair but I was essentially told there is nothing that can be done except wear the necklace longer. I ordered the chain in the 16 inch which is regularly promoted on their Instagram page as the most popular length so this must be a fault with my specific product. I was sent an extension chain but even when I wear the necklace with this the "K" is still flipped, this is the only letter which is flipped. Also as the brand have "repaired" it the gold chain around this letter looks much darker and thicker than the other side which is unsightly.
The necklace was then sent back to me arriving on 21st Nov (14 Weeks since order) and I was assured by the brand I would not have to pay more taxes. I did in fact have to pay these for the second time but the brand did agree to refund these, but this still involved me emailing multiple times to chase the refund.

I also queried with the brand if I could get this replaced, rather than repaired but was told the diamond letters are all made by a 3rd party supplier, so I do question how much the jewellery is made by their team in-house, as it seems they simply connect the chain to the letters rather than making these themselves.

Personally, I would not recommend purchasing from this brand. This item was $1,322 AUD and was meant to be a very special piece of jewelry but the product and experience were a disappointment.

*Original Review*
As other reviews state, I have placed a £650 order 10 weeks ago and still no sign of my item. The website states 4-6 weeks for this to be sent out, whenever I enquire I receive a reply saying the diamonds have been delayed, but no actual timeframe of when they will be arriving or when I will expect the necklace. Very disappointed at this stage and wishing I had purchased from another brand.

I initially left Aurum + Grey a poor review after their website failed to proceed past the credit card stage and a response via live chat was not immediately forthcoming.

However, in the hours after my initial complaint (and review) they did make several proactive efforts to get in touch and help resolve the issue - including by phone, which was appreciated.

I really ought to have updated my review to reflect this but forgot - really sorry guys!

Website feedback:
1) An on-screen error would be handy upon credit card failure (I had to look at the browser logs for this).
2) Publicise your live chat hours

I'm sure my wife will love her new necklace when it arrives (she was able to order via PayPal instead).

Placed an order 5 weeks ago and have twice requested a status update on the order and just provided with a stock response, given the prices of these items we definitely would have expected better customer service and a better turnaround time. Now regretting this purchase which was intended to be for a special occasion.

We purchased my original name necklace in March of this year for my 40th birthday as a special gift from my daughter, it was absolutely beautiful and completed ahead of schedule, we provided the date of my birthday and they exceeded themselves. I later wanted to add another name and gem to my necklace, where I was guided with great detail, care and attention by Harini. Not only does this company have the most beautiful jewellery to offer, they also have the customer service and production team to match. The care and attention to detail that is applied is outstanding on every occasion, I received my amended necklace today and remain beyond happy with my special purchase.

My husband bought me an AURUM + GREY initial necklace when our son was born a few years ago, and we have another baby on the way. So I contacted them about adding the new baby's initial. The customer service I experienced was fantastic. From deciding what style to change my necklace to, to how the process would work in terms of cost and shipping etc, to also accommodating a change in the letter needing to be added (we changed our mind on the name) - every step of the way I was guided with clear communication and quick responses. The communication with their customer service person Harini was second to none and I'm very grateful for all the help...and can't wait to get my new and updated necklace very soon!

I have a triple initial necklace from Aurum and Grey. So, knowing how much I love mine, it felt like a fitting gift for my best friend for her wedding. She wore it for a year and sadly pulled the chain and broke it. For her 30th I wrote to Aurum and Grey and asked for help to fix. They was so helpful and fixed the necklace for a small fee, I also had another charm added for her new little son to make it special. Harini helped me through the process and was so patchy and helpful. I will definitely be a loyal customer, completely support small businesses like this that really care! I am currently pregnant with my first so cannot wait to get a diamond name necklace to match the initials one!

If you are considering buying dainty, pretty jewellery with great customer service, look no further! :)

I wanted a necklace for a 21st birthday present but had left it a bit late. I contacted Arum + Grey direct on the off chance they might have the necklace in stock. They replied very promptly saying the did and were extremely helpful and the necklace was despatched the same day. Very pleased with the necklace as is the person it was given to. Thank you once again for your brilliant and very kind customer service.

Amazing customer service. My husband bought me a bracelet for Mother’s Day and unfortunately the clasp broke, so I emailed customer support and they came back within 24 hours with all the details to send it to them for repair!
The repair was free and took less than 3 weeks to be completed and posted back to me!
So impressed and the item itself is just beautiful. I really recommend!

Necklace broke. Sent it back. Kept saying they were returning it fixed. One month later still not had it back. Would not recommend.

I am giving 3* as their service is not the greatest . I had an order sent with incorrect spelling of name which they did rectify but the point is with such high end price you do expect better service . Another order I placed took longer than expected and they don’t easily respond back when you are chasing up . I just wish they improved this . some of the pricings don’t make sense . I hope they can improve because it puts me off ordering from them.

I had such a positive experience with Aurum & Grey. Chloe was absolutely fantastic and their customer service is faultless. Will definitely be ordering again. The necklaces I received are beautiful, I absolutely love them.

Placed my £300 order (W17468) 3 MONTHS ago and no emails to update me where my order is. When the order was placed it said ‘3-4 weeks but we aim for sooner’, complete false advertising. Every time I have emailed I get the same response ‘sorry we are waiting for your diamonds to come in’ I ordered a necklace with the letter ‘C’. I am beyond fuming now and fed up of getting the same response every time. This is not acceptable.

Love my bespoke necklace, had to wait a little bit to receive it but was absolutely worth it.

Excellent customer service, particularly from Chloe when I asked if it was possible to have my order sooner than the 3/4 week turnaround. Not only did they, they turned it all around in a week. Beautifully packaged as well. Only problem is deciding now I just want more!

Fantastic customer support and experience. The necklace is Perfect. They are very unique creations. Definitely recommend it!

I paid £361 five weeks ago (order ref: W15729) and have not had any kind of update on when I can expect the jewellery to be delivered. I have sent multiple emails to the customer service team but haven't had a response. There's no telephone number or shop. Really hoping the company is still in business and that they may see this review and get in touch.

This is my second review of Aurum and Grey. I sent my necklace in to be altered and was lost in transit in august. I reached out to Aurum and Grey and Chloe was kind enough to keep enough and keep a look her end. I thought I had misplaced the tracking number so the search went on until October and Chloe still kept in touch. I eventually found the tracking number, gave all the info to Chloe and I was offered a new necklace to be replaced for me. Within two days I had received my beautiful necklace. Just want to thank Chloe and the production team for being so helpful, quick and most of all understanding.

Placed a £450 order over 5 weeks ago and have received no update on its whereabouts. Said it would arrive in 3-4 weeks. I have emailed customer service multiple times as this is the only way to contact the company but have had no response. I am not impressed especially after spending such a large amount on something. Hoping someone will see this so I can get some sort of update on my order.