aurumandgrey.com Reviews 

Beautiful necklace, faster delivery than expected, and wonderful customer service. My go to for gifts (for myself and everyone else!)

Having bought many pieces of jewellery from A+G I can honestly say they have the best customer service team Claudia is the best an absolute 🌟! The jewellery is beautiful! It’s literally the only jewellery brand that I wear! I’ve always received mine before the estimated turn around 3/4 weeks I never take them off!

Amazing delicate jewellery that lasts! I’ve worn my necklace for 2 years without taking it off and it still looks like new. Recently purchased the mama necklace and I love how delicate it is. Lovely packaging and service. Could not recommend enough - will be ordering another bracelet with my babies name soon!

I made my first purchase after seeing many beautifully posts on Instagram. My item was custom made and was beautiful when it arrived. The customer service from both the staff and Talia herself is second to none. Shortly after having my necklace a small section of it separated and the customer service was amazing I was able to send it back in for a repair at no charge and my necklace was back with me shortly after. I am so glad to have found such an amazing independent brand and it really is jewellery for life. Talia has a great ethos and ethics and this shows in her beautiful designs and hard work that she puts in to her brand. If your thinking about buying don’t hesitate just do it you’ll fall in love with the items and will forever be wanting more to build your collection

I am extremely picky when it comes to jewellery and like to wear it all the time and not have to mess around taking it on and off. I bought the ‘s’ necklace in December 2020 and absolutely love it, I rarely take off and I love how dainty it as and you can wear with any outfit. I also receive the snake bracelet for my birthday in August and can’t wait to add to my mini collection. Customer service is always brilliant!

I bought two pieces of A+G jewellery for my wedding this year, a white gold skin fine band in April and silver connect letter necklace. I measured for the ring following the advice on the website and it fits perfectly. The necklace I only ordered 3 weeks in advance of the wedding in September, and given their 3-4 week turnaround then (each piece is hand-made) I wasn't sure if it would arrive on time. But I left a delivery note and message and they had my order turned around and dispatched within a few days - absolutely outstanding customer service. I haven't taken either off yet and they get lots of compliments, they're beautifully dainty but hard-wearing! I'll definitely be adding to my collection in the future. Info about lead times and cut-off dates for Christmas orders is always made clear on the website/Instagram and they'll answer any questions about the collection.

I absolutely love A&G! I have 6 pieces in my collection now and would imagine this will only increase….
I wanted a forever piece, that could be worn everyday and not take off! I sadly lost my Mum last year to cancer and wanted a necklace with the initial M for Mum and ordered the diamond initial necklace. It’s stunning and I adore it. Thank you to your amazing team also as I ordered the petite love bracelet and got the size completely wrong- my fault! The team were great, replied to my emails promptly and third time lucky I received the correct size.
Nothing but praise for this amazing business! Thank you 💕

The most wonderful company run by the most wonderful people. I have soooo many of their items and just love them. Exceptional customer service. I ordered a bracelet last minute for my friends 40th and they went out of their way to get it made and to me in time for her big day. Thank u so much !

The customer service at this company is none existent. I first contacted them in July 2020 about a placing a bespoke order for a necklace. 3 days and 2 chaser emails later I finally got a response from “Claudia the Manager” telling me how overwhelmed they are with orders and Covid, but then also reassured me that someone now will look into my request. Roll on May 2021(!), and A&G have clearly set their original new PR strategy in motion, which involves sending out free gifts to a plethora of insta bloggers, which must indicate they are able to fulfil new orders and engage with customers. But, alas, not the case here. The response I got today comprised of more blame being shifted on Covid, an apology for ignoring me, and I also received a grainy picture of a chain, which doesn’t even resemble what my original enquiry was about, not to mention omits any details about the price or lead time.
Just such a disappointing business to deal with, especially given the environment we have to operate in today. I’m a big supporter of small businesses but this one sadly, is an example of how not do to things.

On 21st April ordered a neckless as a birthday present for my girlfriend. After over 4 weeks asked for an update regarding my order (as it should be delivered within max 4 weeks), just received a short advise asking to wait. Immediately explained that this is a birthday present and would like an indication regarding the time frame - week passed their customer service still did not bother to respond, same no response for another chaser.
They do not have any contact number to call, and the only way of contacting them are emails which remain unanswered.
Avoid, they are not worth it.