Blossom Flower Delivery Reviews 

TERRIBLE SERVICE. TERRIBLE QUALITY. Did not expedite shipping as I paid for. Do not ever purchase from them as their premium bouquets look like they belong with $12 Safeway flowers. Waste of over $100.

I wish I had read up the reviews before ordering from here for a friend in Squamish. Paid the extra fee for same day delivery but was contacted the next day via email from the business that they weren't able to deliver as promised. When I requested a refund for the same day delivery that didn't happen... crickets. Despite multiple follow ups. The fee was small but the principle of charging extra for a service you couldn't deliver and refuse to refund is terrible. Would not recommend them and will not use them ever again.

I ordered a white basket of white flowers on September 17 for my brother-in-law's funeral. They were supposed to be delivered September 18 for the visitation which was the day before the funeral on September 19. When I arrived I could not find them in the funeral home. I asked the receptionist at the funeral home if she had seen them. She said the only ones she saw was the white flowers in a vase. I looked at the card and my message was on the card but not my name. It was totally different from the order I placed. I have been in contact with them and they say someone will contact me within 48 hrs. and my complaint is being researched thru the florist that delivered them. That was 6 days ago. DO NOT USE THIS SERVICE! Very poor customer service.

DO NOT USE THIS COMPANY!
My flower order was wrong.. order was for white roses /white bow, for new baby boy arrival. They sent pink flowers with pink bow. I have been trying to rectify issue since September 9/26. Every time I follow up they start at the beginning eventhough they have all info needed including pictures. No refund has been issued and no corrected flowers have been sent. Absolutely shocking customer service.

I ordered an expensive bouquet for a funeral of a family member, including driver tip on top of service and delivery charges. The funeral was the following morning so they were supposed to delivery by the end of the day on which I ordered it; it would be ready first thing the next morning.
I heard from my family three days after the funeral that no flowers had been delivered. I tried calling customer service. After waiting for several minutes, I got their AI assistant. I asked to speak to a human customer rep and was put on hold again - I was the 8th caller in line. After 20 minutes of waiting, I was number 1 and when the call appeared to be connecting to the human, I suddenly got the AI assistant again. After saying I wanted a human customer rep, I was put on hold again; I was the 7th or 8th caller in line again. Started over... That cycle happened twice. Then I elected to be called back instead. When I got the call, it was not a human calling me - it was the AI assistant again... I decided to try one more time and waited 20 more minutes before I actually got a human. The AI assistant could not help with a refund and the website it provided also did not work.
The human customer rep explained the flowers were not delivered because of some inventory problem and offered to have a bouquet sent to the family home (with a $5 certificate for my trouble). I explained the flowers were for a funeral, and the event was over - too late. Then they offered me $10 off to send a bouquet to the family. Unbelievable.
I asked why they didn't process a refund automatically when they know they didn't deliver the flowers. I was told "it's the customer's responsibility to initiate a refund." How many times have people paid for something that was never delivered and they didn't even realize it?
I will never work with these clowns again and I would suggest anyone who needs flowers delivered find another solution as well.

I would not recommend Blossom Flower Delivery, especially for anything as important and time-sensitive as a funeral or memorial service.

I ordered flowers for a funeral service scheduled for September 11 at 11:00 AM. Because the service was early, I contacted Blossom before placing my order specifically to make sure they could guarantee delivery in time. I was told that if I included the delivery instructions in the order notes, there would be no problem. I placed the order based on that assurance and provided my contact information in case there were any issues. I was also told I would receive a text notification once the flowers were delivered.

By 10:30 AM on the day of the funeral, I had received no delivery notification. I repeatedly tried calling Blossom and contacting them through their online chat, but could not reach anyone. I requested a callback and never received one.

At approximately 12:40 PM, I finally received a call from someone saying she was calling on behalf of the delivery driver. She claimed the driver had attempted delivery at 10:00 AM but that the funeral home doors were locked. She then said the driver was making the delivery and that she had a photograph as proof.

That account was not consistent with what I was told by the funeral home.

I spoke directly with Laura, the funeral home director, who confirmed that the facility was open at 8:00 AM that morning. My own family members were there beginning around 9:00 AM preparing for the service. Laura told me that the delivery company actually contacted her at approximately 11:40 AM asking if they could still deliver. She told them they could bring the flowers, but that the service was already taking place and the delivery would obviously be late. According to Laura, the flowers did not arrive until approximately an hour later, after the service had ended and the family had already left.

To make matters worse, Laura told me there was no name on the card, so the funeral home could not even identify who had sent the flowers. I have a copy of my order showing that my name was clearly included with the card information.

Blossom's customer service initially investigated the situation and emailed me confirming that I would receive a full refund. The following day, they called me and revoked the refund, stating that they had photographic proof of delivery.

A photograph showing that flowers were eventually delivered does not change the fact that they were delivered after the funeral service was over. The entire reason for ordering funeral flowers is for them to be present during the service and to provide comfort and support to the family at that specific time.

I was not able to be with my family during this difficult time, and sending these flowers was one of the few ways I could be there for them from a distance. Knowing that the flowers arrived after the service was over was heartbreaking.

I also asked for a general manager to contact me so I could discuss what happened. No one ever followed up.

Mistakes can happen. What is most disappointing to me is that instead of taking responsibility for a time-sensitive delivery that clearly did not arrive when promised, the company first agreed to refund me and then reversed that decision based on an account of the delivery that the funeral home itself disputes.

I strongly recommend using a local florist or another company where you can communicate directly with someone if the delivery is important or time-sensitive.

DO NOT USE THIS SERVICE! One of my closest friends in the world lives in Maui and recently lost his mother. I bought a sympathy arrangement from blossom flower delivery to send to him, and instead they delivered a dozen red roses. I was furious. I emailed them and tried to explain how completely inappropriate that was, and since they said they’d look into it, it’s been total radio silence. DO NOT USE this service.

They’re a total scam! I ordered 1 bouquet but they charged me twice. When I tried to email them they were not responsive. Worst customer service ever.

Simple process, lots of options. I appreciated the reminder email

0 - ⭐️ Terrible experience — I would not recommend this company.

I ordered flowers, chocolates, and a card, and nothing was ever delivered. I spent two weeks trying to resolve this issue, calling multiple times and sending multiple emails. I could never reach an actual representative. The only response I received was an automated message stating that the flowers had been delivered, which was completely untrue.

I repeatedly tried to get a refund and was told that they were “researching” the situation. I was told they would look into it, but nothing ever happened. No delivery, no refund, and no meaningful response or resolution.

I gave this company every opportunity to correct the situation and waited patiently for two weeks, but I received absolutely nothing.

This experience has left me extremely concerned about this company and, based on what happened, I personally feel like I was scammed.

Save yourself the frustration and do not use this company.

Purchase & delivery of my preferred plant was delivered at correct time & place nicely on the date I requested.

If I could leave fewer stars I would. Wrong order. Wrong date of delivery. Lack of a response and refund. And NOT a local flower store. Absolutely awful!

Efficient, easy to use, delivered on time

I originally ordered a beautiful orchid arrangement. Was told the next day they didn’t have orchids but would send something comparable. I finally agreed but told them no roses as my sister is allergic to them. Not only did the arrangement contain roses but the roses were on their leg. Since it has roses it had to be kept outside. I’m still very upset

This is a dedicated scam company. They take your order and send it to the nearest flower shop to the location of the delivery and whatever flowers they have to send is what you get.
I spent over $100 on a sympathy bouquet for my friend who's parents are both in hospice and they delivered a $10 Kroger bouquet.
When bringing this to their attention they simply refused a refund and insisted that they delivered "a product" and apologized that "I am unhappy with what I got"

I’d ordered blossom flowers from online reviews. What arrived was markedly different than what I had ordered. Much more anemic. Had also ordered a bunch of Mylar birthday balloons which never arrived. I attempted the online customer service, which was a bot. Still trying to get a refund over the non-delivered balloons. Zero out of five stars. Avoided all cost.

That company is the scamming. Just charging your credit card. Never deliver the order.

The box was beat up so bad the driver had to take a few minutes to straighten the box and peel the sticker to be able to scan it.

Perfect.
She always loves what you arranged.

If I could give Blossom Flower Delivery (The Blossom) of Miami a negative number, I would. In fact, I would give them a negative 5. My mother ordered flowers for my birthday two weeks in advance to ensure timely delivery. On the expected delivery date, she had to call multiple times in an attempt to reach someone to make sure the flowers were out for delivery. Around 6pm, someone drops off the flowers without the balloons that were ordered. What was delivered was not what she ordered. In fact, it looked as though the plant was pulled out of a pot and thrown in the basket they were delivered in. She contacted them for a refund. After lots of run around, they offered a 20% refund which makes no sense when we are 100% dissatisfied. I attempted to reach out to them and I keep getting the same ai response. This is a terrible company. I don't understand why they are still in business.