BRICOFLOR.co.uk Reviews 

164
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After receiving various cork tile samples from Bricoflor I opted to purchase Granorite Decodalle County Ivory White tiles for a wall in my new extension. I needed something with character and, hopef... Toon meer

Beoordeeld met 5 van de 5 sterren

Delivery was quick, Quality of wallpaper was brilliant and made putting it up much easier. Very happy with my purchase.

Beoordeeld met 5 van de 5 sterren

These guys are the best. We bought a cork floor for our kitchen in the summer and are super pleased with it. We bought a different product this Christmas for our bathroom which didnt live up to our ex... Toon meer

Beoordeeld met 1 van de 5 sterren

Really minus 10. I would strongly advise anyone to consider carefully before buying wallpaper from this company through B&Q's marketplace. Initially it appeared to be of a reasonable quality but wh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vloerenwinkel
  2. Behangwinkel

Geschreven door het bedrijf

Online shop for wallpapers and floor coverings


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

164 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,0

Alle reviews

(164)

51 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren
Logo BRICOFLOR.co.uk

Antwoord van BRICOFLOR.co.uk

Dear Customer,

Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is really appreciated, and we’re glad we could meet your needs.

If you ever need anything in the future, don’t hesitate to get in touch. We'd love to assist you again!

Your BRICOFLOR Team

Beoordeeld met 5 van de 5 sterren

Great Wallpaper

The wallpaper is fantastic, and delivered from Germany within a week!

29 oktober 2024
Review zonder uitnodiging
Logo BRICOFLOR.co.uk

Antwoord van BRICOFLOR.co.uk

Dear Customer,

Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is really appreciated, and we’re glad we could meet your needs.

If you ever need anything in the future, don’t hesitate to get in touch. We'd love to assist you again!

Your BRICOFLOR Team

Beoordeeld met 5 van de 5 sterren

We had excellent service from Bricoflor

We had excellent service from Bricoflor
The carpet tiles we ordered are good quality and are just want we wanted
We were kept informed of the status of the order and what made things better they arrived early
Thanks

17 oktober 2024
Review zonder uitnodiging
Logo BRICOFLOR.co.uk

Antwoord van BRICOFLOR.co.uk

Dear Customer,

Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is really appreciated, and we’re glad we could meet your needs.

If you ever need anything in the future, don’t hesitate to get in touch. We'd love to assist you again!

Your BRICOFLOR Team

Beoordeeld met 1 van de 5 sterren

Ordered a wallpaper sample 10 days ago…

Ordered a wallpaper sample 10 days ago and still haven't received it. It hardly instils any connfidence in them fulfilling a full order before our decorator leaves site at the end of this week. Looking elsewhere now.

3 oktober 2024
Review zonder uitnodiging
Logo BRICOFLOR.co.uk

Antwoord van BRICOFLOR.co.uk

Dear Customer,

Thank you for your review, and we’re sorry to hear you had an issue with the sample delivery.

We understand how frustrating delays can be, especially when you’re relying on the samples for an important project. Unfortunately, we were not contacted directly to investigate the matter, and we would’ve loved to assist in tracking the sample or resolving any delivery issues sooner.

If you experience delays in the future, please don’t hesitate to get in touch with our customer service team so we can sort it out right away. We're committed to ensuring our customers receive the best service possible.

If you'd like to give us another chance, we’d be happy to assist with your future orders and help you find the right products.

Thanks again for your feedback.

Your BRICOFLOR Team

Beoordeeld met 2 van de 5 sterren

Very slow in processing orders

First ordered a carpet tile sample (which I knew came from Germany) and that took weeks to arrive. I then completed my first order and again, it took well over a week (following payment) that I received a tracking number despite reassurance from bricofloor that my order would be in stock and swiftly processed. It's just not good enough a service and they should communicate these delays better to avoid disappointed customers.

10 oktober 2024
Review zonder uitnodiging
Logo BRICOFLOR.co.uk

Antwoord van BRICOFLOR.co.uk

Dear Customer,

Thanks for your feedback. We’re truly sorry to hear that you were disappointed with the delivery timing. We do try our best to manage expectations, but as many of our products are imported from Germany, occasionally delays can happen, especially when there’s high demand. We’ll definitely take your comments on board and look at ways we can improve communication to avoid this in the future.

We appreciate your understanding and hope the rest of your experience with us is smooth.

Your BRICOFLOR Team

Beoordeeld met 4 van de 5 sterren

Poor start, but excellent product

I ordered wallpaper that was shown as "in stock" and then found it was coming directly from Germany, which I considered misleading. The paper was poorly packed and the box was delivered broken. Also the product didn't seem like previous vinyl papers I'd encountered. However, when hung on the walls, it proved to be far better than expected - and the professional decorators I used said it was the easiest and quickest (to hang) wallpaper they had ever used. In fact, one of the men wanted to get some for his own home. If you like wood-effect wallpapers, you could do a lot worse than buy AS Creation 30043-4 from Bricoflor.

16 september 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good company!

Good company!
Reasonably priced for good quality material and delivered on time!

6 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It has been absolute pleasure dealing…

It has been absolute pleasure dealing with Bricoflor sales person Silvia.
What a wonderful, professional and friendly service. Fantastic product, fantastic service , couldn't ask for more
Thank you Bricoflor Team

5 september 2024
Beoordeeld met 1 van de 5 sterren

Absolutely dreadful company to use or…

Absolutely dreadful company to use or deal with, DO NOT USE. Firstly the order was placed told it was 2-3 working days- 2 weeks later still not delivered but money taken. Called to enquire where it was. Lady was very sketchy, saying they didn’t have the address but the address on the invoice sent to me 2 weeks prior was correct. She told me it would be delivered today, it’s not! Just called and got the same excuse that they don’t have the correct address then she hung up Domt use them ever, the high street is dying because of people like this.

12 augustus 2024
Logo BRICOFLOR.co.uk

Antwoord van BRICOFLOR.co.uk

Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience, but we feel it’s important to clarify a few points.

Your order was delayed due to the incomplete address provided at the time of purchase, which we tried to rectify. Our team endeavoured to assist you when you called, but the conversation became unmanageable, preventing us from resolving the issue as we would have liked.

We pride ourselves on delivering excellent service and treating our customers with respect. We kindly ask that this respect be mutual.

Kind regards
Your BRICOFLOR Team

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