Cairds Reviews 

570
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very good service. As a tenant I am really satisfied that when we have a concern or issue regarding the property, they seriously look into the issue and sort it out. They even consider our needs and f... Toon meer

Beoordeeld met 5 van de 5 sterren

I'd just like to say thank you to Jack in the Epsom branch of Cairds. I had been looking for a house in various areas around Epsom and across several estate agents. Cairds the company was very profess... Toon meer

Beoordeeld met 5 van de 5 sterren

The personal touch! Despite us being maybe being slightly picky, Christian soldered through to find us a place! We know the market is difficult at the moment thus making it tricky for everyone invol... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently sold my flat through Cairds and dealt directly with Oscar throughout the entire process. I cannot speak highly enough of him. Oscar was fantastic to deal with, always professional, incredib... Toon meer

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

570 reviews

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Heeft 75% van zijn negatieve reviews beantwoord

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4,9

Alle reviews

(570)

187 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great independent estate agent

We found Cairds to be helpful, responsive, professional, and friendly from start to finish. Communication was excellent, and Oscar always kept us updated and answered any questions promptly. Oscar’s approachable and supportive manner made the whole experience much easier and less stressful. Thank you also to Luke and Lorraine who were also extremely helpful and supportive.

20 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy seller

Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Thanks Gavin and Jo , will definitely recommend Cairds

2 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professionalism evident

Not only was Luke's arrival punctual, but came across as polite and friendly. His professionalism in the industry was evident. I would not hesitate to contact him should I wish to sell my property.

17 februari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Disappointing Move‑In Experience

We recently rented a property through Cairds Epsom. While our experience prior to agreeing the let was positive, everything from the key handover onwards has been the complete opposite.
Despite multiple email reminders before our move‑in date, the parking permits were not provided at the time of key collection. As a result, I had to pay for parking over several days through no fault of my own.
In addition, immediately after moving in we discovered several major issues: both bathroom showers were not working, the extractor fans in the bathrooms were non‑functional, and the kitchen chimney had faults. It was evident that neither the landlord nor the marketing agent had carried out even basic checks before listing the property for rent.

15 januari 2026
Review zonder uitnodiging
Logo Cairds

Antwoord van Cairds

Dear Abhinandan,

Thank you for taking the time to share your feedback regarding your recent rental experience.

We are genuinely sorry to read about the issues you encountered following your move in. This is certainly not the standard of service we aim to provide, and we understand how frustrating it must have been to deal with parking costs and maintenance problems at the very start of your tenancy, we will take care of you with this.

Regarding the parking permits, we appreciate how inconvenient this must have been, particularly after you had sent reminders in advance. This is not the experience we want for our tenants, and we will be reviewing internally why this was not resolved prior to key handover, please contact us to rectify the issue.

In relation to the showers, extractor fans and kitchen chimney, these matters should of course have been identified and addressed promptly. Please be assured that we take this feedback seriously and will be discussing this with both our lettings and property management teams to ensure appropriate checks and communication processes are followed moving forward.

If these matters have not yet been fully resolved, we would very much welcome the opportunity to look into them further and ensure everything is rectified as quickly as possible. Please feel free to contact our Epsom office directly so we can assist you.

Thank you again for your feedback — it helps us improve our service.

Kind regards,
Simon Caird

Beoordeeld met 5 van de 5 sterren

We found Luke to be very professional…

We found Luke to be very professional and totally up to speed with what was happening at any given point, including liaising with the agent for the house I was selling. I was also impressed with the services offered by their lettings team, in light of the new Renters Rights Act.

1 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top marks for Oscar!

We worked closely with Oscar at Cairds for several months during our recent house purchase in Epsom. He wasn’t even our agent, he was acting for the vendors, but he was great - friendly and responsive and so helpful in moving things along with our solicitors when there were delays. If we ever decide to move again would definitely go to Caird’s (and ask for Oscar!).

31 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Local Estate Agency with Good Local Knowledge

The team at Epsom office were professional and responsive on the sale of our house. Lorraine French in particular pulled out all the stops communicating with all parties, ensuring that we got to completion after several complications.

22 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lola has been so helpful

Lola (Epsom branch) has been so helpful - patient through references, made sure I felt comfortable asking questions, as she says "no question is a silly question :)"

Thank you 🙏🏻

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Purchase feedback

Cairds acted as the agents on my recent purchase, and they were absolutely flawless from start to finish. Communication was consistent, clear, and proactive throughout the entire process. They kept me fully informed at every stage and were always quick to chase up queries, ensuring nothing ever stalled.

I want to give particular thanks to Gavin, who genuinely went above and beyond. His support, professionalism, and willingness to go the extra mile made a real difference during what can often be a stressful time. His dedication and calm, reassuring approach were invaluable, and I’m genuinely grateful for everything he did to help move the purchase forward smoothly.

I wouldn’t hesitate to recommend Cairds to anyone looking for a reliable, responsive, and highly professional estate agent.

9 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well after giving my last 2 properties…

Well after giving my last 2 properties to other agents I then switched to Cairds Ashtead - Gavin work hard through a tricky market and sold them both for a combined figure north of 3 million. The commitment he showed from the viewings to completion day was second to none. Give Gavin a call if you are looking to sell!

9 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We had a truly great experience selling…

We had a truly great experience selling the family home with Jo Woods and her colleagues at Cairds. She kept us informed and gave consistently valuable advice throughout the process. The team was extremely professional and I would thoroughly recommend them to anyone wanting to buy or sell a property.

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Georgette Miller was excellent from…

Georgette Miller was excellent from start to finish. She was very responsive, moved quickly, and handled everything efficiently. She was great sorting matters without any fuss, and communication throughout was clear and professional. Overall, a smooth and positive experience.

14 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always very receptive and respectful…

Always very receptive and respectful and guided us through the visits and recommendations to achieve a realistic price on the sale of our house.
A special thanks to Gary Trower and Kirsty Lucas.

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This has been the fourth time we have…

This has been the fourth time we have bought & sold through Cairds - so they are definitely our 'go-to' estate agent. Simon, Luke & the team were very professional, with honest views on expectations and keeping us informed throughout each stage.

2 december 2025
Review zonder uitnodiging
Logo Cairds

Antwoord van Cairds

Carol thank you for your kind words and feedback, wishing you a happy new year ahead

Beoordeeld met 5 van de 5 sterren

Exceptional Service

My agent, Christian P., was awesome. He went above and beyond and was very helpful at each stage of my rental process from initial viewing to moving day . He was very thoughtful and considerate of my concerns by offering alternatives and solutions. His availability and communication with me was truly amazing. He made the process seamless and made the whole experience a great one.

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sathees Arul

Sathees Arul, of Cairds, is consistently efficient, quick, and effective in every issue I have raised with him.
And he is a very nice man to work with.
Recommended.
Mick Williamson

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best Estate agent in Epsom and surrounding areas

We had an excellent experience with Cairds and their team. They were always responsive, punctual, and professional throughout the entire process. A massive shout-out to Luke, who was an absolute superstar! He went above and beyond his role to make the sale happen—whether it was liaising, chasing, or keeping us updated, Luke was simply outstanding. His dedication and proactive approach made a real difference.

Thank you to Cairds and the entire team for making our house move happen smoothly. Highly recommended!

8 december 2025
Review zonder uitnodiging

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