The Personal Agent Reviews 1.151

Callum at The Personal Agent in Epsom was very helpful and kind, he addressed all questions and concerns very quickly and communicated clearly throughout the process of finding and renting a new home☺️ Not to mention he had my offer accepted within a few hours!

Recently dealt with the personal agent and Callum helped me massively - he was super great with his responses and made the whole process so smooth - couldn’t recommend them enough - thank you!

I recently worked with the property manager at this estate agency and had a very positive experience. Communication was clear and timely throughout, and any queries or concerns I had were addressed quickly and professionally. They were proactive in keeping me updated and handled issues efficiently, which made the whole process much smoother and less stressful.

I also appreciated their attention to detail and willingness to go the extra mile to ensure everything was handled properly. It’s clear they take pride in their work and genuinely care about providing a good service.

Overall, I would recommend them to anyone looking for a reliable and responsive property manager.

Much needed support from Stephanie at The Personal Agent on the first day of the New Rental Laws. Good advice that I needed. I would have made a costly mistake without the advice I was given. Thank you,

From first visiting the Agency to make enquiries, I felt Calum to be very friendly and charming. He was articulate and efficient in relaying information. He has since been very helpful with questions or queries I have had and has dealt with them in a professional manner.

Absolutely fabulous from the start and was kept updated with viewings and feedback. Like any house sale there were ups and downs but personal agent did an amazing job. Highly recommend.

Had the pleasure of speaking with Becky, she was so friendly and professional, and she made the whole process so much easier!

Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue

It took us a while to find the right property to rent.
We were lucky to have had Callum as an agent who understood our needs.
Always courteous and outmost professional.
Thank you.

Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.

Very prompt service from becky today at the personal agent epsom, chasing a managing agent late in the day on Friday afternoon,and coming back to me quickly, thank you, jayne Collins.

Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so much easier than our own estate agents that we were selling with. Would definitely recommend using Personal agent especially if you have Sarah on your case. Thank you so much!

Just Appalling Service on Balance : where do I start? Initially positive , with Callum, although he failed to tell me the tenant was on Universal Credit . But he did outline the tenants dilemna, she had burnt down her house , was pregnant, with dog and toddler, landlord wanted her out before Xmas and she needed a place to stay until her house was being repaired and the insurance company would underwrite the rent. So I agreed a 6 month shorthold tenancy on a fully managed basis. All well, until I asked Becky a month later to get a quote to replace two fence panels, which she did. I agreed to it and asked her to action it. Paid the money, when I asked Becky to send me a picture of the fence work as I hadn’t had confirmation the work had been done her response was , oh well we don’t normally do that ! I then had to ask Callum to go round there a month later when he was taking new perspective tenants round to grab a photo of the new fence. He couldn’ see any. So I popped round to discover the work had not been done . Becky had not followed up with the supplier. Her response , oh we have been having problems with that supplier . You need to ask them for your money back ! But I had paid the Personal Agent. Bear in mind the tenant had a dog and was pregnant and the dog could have escaped into a main road behind the garden ! Or the toddler ! No concept of the gravity of this potential dangerous situation.

I had a very positive experience working with Stephanie Foley the senior letting administrator. She was highly professional, organised, and always responsive to any queries or concerns. Her communication was clear and timely, which made the entire process smooth and stress-free. She demonstrated strong knowledge of the letting process and handled everything efficiently, ensuring all details were managed carefully. I would highly recommend her for their reliability, expertise, and excellent customer service.

Huge thank you to Callum at The Personal Agent in Epsom. My partner and I are new to the area and couldn't view the rental property in person, so Callum kindly sent us a detailed video and helped us book in a follow up viewing once we could travel down. He was attentive and quick to respond throughout the entire process. Love the new place and can't wait to make it feel like home.

Becky has been very helpful, polite and efficient, dealing with the issues I have encountered.

We rent a property through personal agent. We had no hot water and they arranged a plumber to attend within 4 hours, excellent service from Becky. Thank you!

Becky has been incredibly helpful sorting a heating issue for us so quickly ,communication 5*! Thanks Becky

Becky was helpful and responsive when we reached out to her about a broken washing machine. She made sure to communicate and follow up, even when there was a slight delay with the contractor.

I contacted Becky Moore at the Epsom office concerning the way that the bills for our rental property are paid and to ask if I could pay them myself rather than having them paid off the monthly rent. I also outlined the extra difficulties this caused me if bills were paid off the rent.
She immediately understood what I was saying and the problems that this was causing me and we agreed a solution that was beneficial to both parties.
Becky was very easy to discuss the situation with and happy to sort out an amicable solution.
Thanks very much Becky

Richard