The Personal Agent Reviews 

1.220
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have had a great experience renting with The Personal Agent. Becky has made sure to assist us with any problems in a timely manner and has been extremely helpful.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The whole process with The Personal Agent has been excellent. From our first contact with Richard, the quality video, and to viewings and feedback from Ray, Chis etc, has all been fantastic. Sarah,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaardij
  2. Vastgoed verhuurbedrijf

Geschreven door het bedrijf

Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

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4,9

Alle reviews

(1.220)

224 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The whole process with The Personal Agent was excellent

The whole process with The Personal Agent has been excellent. From our first contact with Richard, the quality video, and to viewings and feedback from Ray, Chis etc, has all been fantastic.
Sarah, in aftersales has also been excellent. She always responds swiftly to queries and helped reassure us through a stressful process. We would thoroughly recommend the team at The Personal Agent.

8 juli 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Emma,
Thank you so much for your wonderful review. We're delighted to hear you've had such a positive experience with the team from start to finish. It's great to know that Richard, Ray, Chris, and Sarah all played a part in making the process as smooth and reassuring as possible. We really appreciate you trusting us with your sale, your recommendation, and wish you all the very best for the future.
Kind regards

Beoordeeld met 5 van de 5 sterren

Very happy with the service I received…

Very happy with the service I received when letting my property in Worcester Park with the Personal Agent. Stephenie was extremely helpful and always willing to answer any queries I had.

3 juli 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Thank you for sharing Christine, and for taking the time to write a review. We really appreciate it.
Kind regards

Beoordeeld met 5 van de 5 sterren

I deal with becky on a day to day basis…

I deal with becky on a day to day basis and shes amazing always happy to help with any problems i have and is always available!

2 juli 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Thats wonderful to hear, and thank you for sharing Paige.
Kind regards

Beoordeeld met 5 van de 5 sterren

Becky Moore - 5*

Becky Moore (Property Management) is an absolute legend!

My tenanted Property (in Epsom) recently ran into a couple of major issues (bathroom ceiling collapse & kitchen flooding).

Becky very skilfully managed numerous parties (me, tenants, upstairs neighbour, management company, Thames Water & contractor) during a stressful 8 day remedial process. She was able to keep everyone calm & get both issues sorted in the most cost-effective & speedy way possible!

Always quick to respond, very helpful/professional & was even happy to keep me updated well(!) outside of office hours which was greatly appreciated

Highly recommend :)

Thanks Becky

Will

3 juli 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi William,
Thank you for your fantastic review. We're so pleased to hear that Becky was able to coordinate everything so effectively during what was clearly a challenging situation. Managing so many parties and resolving the issues quickly is no small task, and we're delighted that her professionalism, communication, and dedication made such a positive difference. Thank you for your recommendation—we really appreciate your support.
Kind regards

Beoordeeld met 5 van de 5 sterren

Company lived up to good reputation.

Company found us a buyer quite quickly and communicated well during the whole selling process.

2 juli 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Kathleen,
That is great to hear, and thank you for your 5-star review.
Kind regards

Beoordeeld met 5 van de 5 sterren

Meeting Callum at Epsom Branch.

Meeting Callum at Epsom Branch was a very pleasant experience and he quickly understood and listened to my requirements. He followed up with a viewing quickly and we made an offer on the property within a few days of our 1st meeting.
The team at Epsom were all very helpful to guide me through the references protocols.
We could not find any fault in our experience.

26 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Roger,
Thank you for taking the time to leave such a lovely review. We're thrilled to hear that Callum and the Epsom team provided such a positive experience from your first meeting through to the referencing process. It's fantastic to know everything went so smoothly, and your feedback is greatly appreciated. We wish you all the best in your new home!
Kind regards

Beoordeeld met 5 van de 5 sterren

The Personal Agent are truly excellent

The Personal Agent are truly excellent. Callum in particular sorted me out in a flash with a specific query and I was so very grateful for his speed and accuracy. I can highly recommend them.

26 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

That is wonderful to hear, and thank you for 5-star review.
Kind regards

Beoordeeld met 5 van de 5 sterren

Epsom Office

Stephanie, Michelle and their colleagues at the Epsom office have done an excellent job of managing our flat in Tadworth. We have been very impressed with their efficiency and communication and wouldn't hesitate to recommend them.

25 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Tracey,
Thank you for your kind review. We're delighted to hear that Stephanie, Michelle, and the Epsom team have provided such efficient and professional service in managing your property. We really appreciate your recommendation and are pleased you've had such a positive experience with us.
Kind regards

Beoordeeld met 5 van de 5 sterren

Thank you so much :)

Many thanks to John and Mark at the Banstead Branch. John was always on hand to answer any questions I had in a professional and friendly manner.

I would not hesitate to recommend the personal agent.

23 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Jo,
Thank you for sharing, and for taking the time to write a review, its really appreciated.
Kind regards

Beoordeeld met 5 van de 5 sterren

Service review

Michelle is always helpful and knowledgeable. Always responds to queries very quickly and even if there is a difficulty it is dealt with quickly.

On the whole it is a very professional service at reasonable cost.

23 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Roger,
Thank you for your kind review. It’s great to hear that Michelle’s knowledge, responsiveness, and helpful approach have made such a positive difference. We’re also pleased you’ve found the service professional and good value.
Kind regards

Beoordeeld met 5 van de 5 sterren

I’d recommend Sarah who helps see the…

I’d recommend Sarah who helps see the sales through to a conclusion.
Tenacious with charm.

22 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi K W,
That's wonderful to hear, I know Sarah will be over the moon. Thank you for sharing.
Kind regards

Beoordeeld met 5 van de 5 sterren

A Fantastic Property Manager

We have been extremely grateful for Stephanie's support managing our UK property while we live overseas. She has consistently gone above and beyond, with excellent communication, proactive problem-solving and a genuine willingness to make our lives easier.

Knowing that Stephanie is looking after our property has given us real peace of mind. We would highly recommend her to anyone looking for a reliable and dedicated property manager.

22 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Linne,
Thank you for your wonderful review. We're delighted to hear that Stephanie has provided you with such excellent support while managing your property from overseas. It's fantastic to know her communication, proactive approach, and dedication have given you real peace of mind. We truly appreciate your recommendation and your trust in us to look after your property.
Kind regards

Beoordeeld met 5 van de 5 sterren

We had Andrew today

We had Andrew today, to view two properties in Epsom. He was extremely patient answering our endless questions. What a gentleman! We genuinely appreciate his time with us.

20 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Aniruddha,
Thank you for your lovely review. We're so pleased to hear that Andrew made your viewing experience such a positive one. Taking the time to listen, answer questions, and help our clients every step of the way is what we strive for, so it's wonderful to know this was reflected in your experience. We hope to help you find your perfect home soon!
Kind regards

Beoordeeld met 5 van de 5 sterren

Becky

Becky completed our inspection, she was very professional and friendly.. would definitely recommend her

17 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Claire,
Thats great to hear, and thank you for sharing.
Kind regards

Beoordeeld met 5 van de 5 sterren

Great experience!

Andrew was very warm and welcoming. He gave an informed and honest tour of the property, and was helpful with any questions I had.

19 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Samuel,
Thank you for your lovely review. We're delighted to hear that Andrew made you feel welcome and provided an honest, informative viewing experience. It's great to know he was able to answer your questions and help make your visit a positive one. We appreciate you taking the time to share your experience and wish you all the best with your property search.
Kind regards

Beoordeeld met 5 van de 5 sterren

Andrew was very polite and respectful…

Andrew was very polite and respectful and generally a lovely, helpful young man, he's a credit to your company.
Kim Brooks

19 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Kim,
Yes he is, and thank you for your kind words.
Kind regards

Beoordeeld met 5 van de 5 sterren

Andrew was great on the phone just now

Andrew was great on the phone just now. Really understanding and making are move efficient as possible. Highly recommend!

19 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Thank you for sharing and your 5-star review Jaylieswan.
Kind regards

Beoordeeld met 5 van de 5 sterren

Feedback on Becky

I've had a great experience dealing with Becky at The Personal Agent.
She has always been friendly, helpful and quick to respond to any questions or issues we had. She kept us updated throughout and was great at communicating with our landlord, making sure things were followed up and resolved.
Most recently, she helped us with some garden works that had been discussed before we moved in and kept us informed every step of the way until everything was sorted.
It's been a pleasure dealing with her, and we really appreciate all her help.

17 juni 2026
Review zonder uitnodiging
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Antwoord van The Personal Agent

Hi Selma,
Thank you for your kind words. We're delighted to hear that Becky has been such a great support and that her communication and commitment made a real difference throughout your tenancy. It's wonderful to know she kept everything on track and ensured the garden works were completed as promised. We truly appreciate your feedback and are so pleased you've had such a positive experience with us.
Kind regards

Beoordeeld met 5 van de 5 sterren

Solid service!

Have recently partnered with The Personal Agent as a landlord, I have found the service and relationship great so far. The staff are responsive and agreement was straightforward. I also appreciate the quick responses and help by Becky!

15 juni 2026
Review zonder uitnodiging
Logo The Personal Agent

Antwoord van The Personal Agent

Thats great to hear, and thank you for sharing your experience M.

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