Excellent customer service from Stuart. Attentive but not pushy. Listened to what we were looking for and what we weren't. Showed us our options. Answered all our questions. Then left us alone to kee... Toon meer
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Lees wat reviewers zeggen
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Toon meer
Bedrijf heeft geantwoord
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Toon meer
Bedrijf heeft geantwoord
On my visit to Cousins i was looking to buy Oak Furniture for rooms in my house which we have moved into. The staff were very helpful and David at the Newcastle Unde Lyme branch was very good in show... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Lampenwinkel
- Matrassenwinkel
- Slaapkamermeubilair winkel
- Tapijtenwinkel
- Woonkamermeubilairwinkel
Over Cousins Furniture
Geschreven door het bedrijf
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contactgegevens
Verenigd Koninkrijk
- 01216652032
- online@cousinsfurniture.co.uk
- www.cousinsfurniture.co.uk
4,8
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7K reviews
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Antwoord van Cousins Furniture
Hi Sylvia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that our team kept things simple and straightforward, showing you a selection of recliner chairs without any fuss. We believe furniture shopping should be relaxed and enjoyable, so it's great to know you received exactly the kind of service you were looking for.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope you enjoy your new recliner chair and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
William B made our purchase very easy
William B made our purchase very easy, patient and knowledgeable about the product of our interest. Excellent customer service.
14 augustus 2026
Antwoord van Cousins Furniture
Hi Susan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that William B made your purchase such an easy and enjoyable experience. It's wonderful to know that his patience and product knowledge helped you feel confident in your decision.
We'll be sure to pass your kind comments on to William—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
The helpful staff,and the service
5 augustus 2026
Antwoord van Cousins Furniture
Hi SA,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our helpful staff and the service you received. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
man was very obliging couldnt find a…
man was very obliging couldnt find a fault at all
7 augustus 2026
Antwoord van Cousins Furniture
Hi Linda,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team member so obliging and helpful, and that you couldn't find fault with your experience at Cousins Furniture.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Cousins - a great company to deal with
Samantha who dealt with us at Cousins was delightful a great help.
The delivery men were very careful and considerate, making the whole experience easy and good
12 augustus 2026
Antwoord van Cousins Furniture
Hi Wendy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Samantha was so helpful and delightful to deal with, and that she made your experience at Cousins Furniture such a positive one.
It's also fantastic to hear that our delivery team were careful and considerate, helping to make the whole experience easy and enjoyable from start to finish.
We'll be sure to pass your lovely comments on to Samantha and the delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent quality and service from Cousins at Dudley
Excellent service and advice from Simon in bedding dept at Cousins in Dudley. We didn't feel rushed or pressured to make choice of 2 mattresses. Would highly recommend .
10 augustus 2026
Antwoord van Cousins Furniture
Hi EB,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Simon provided such excellent service and advice in our bedding department at Dudley. It's wonderful to know that you felt relaxed and comfortable taking your time to choose the right two mattresses, without feeling rushed or pressured.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy many comfortable nights on your new mattresses!
Kind regards,
Cousins Furniture Team 👍
Staff exceptional at listening
Staff exceptional at listening , gave positive ideas for anything I pointed out that did not fit with my criteria.
11 augustus 2026
Antwoord van Cousins Furniture
Hi Bernadette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team took the time to really listen to what you were looking for and offered helpful suggestions when certain options didn't quite meet your criteria. It's great to know that their advice helped you throughout your search.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We were really pleas with the chap …
We were really pleas with the chap who saw to us really nice and polite
10 augustus 2026
Antwoord van Cousins Furniture
Hi Arthur,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received and that our team member was friendly, polite, and pleasant to deal with.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Still waiting for our order to be completed 6 months after delivery
The furniture we bought is comfortable and as expected however we ordered a battery pack for one of the recliner chairs and this still hasn’t been fitted 8 months after ordering and 6 months after delivery!!!!
I’ve held off writing this review to give them every chance to sort out this problem but we don’t seem to be getting anywhere.
Aftercare and problem solving is definitely lacking
12 januari 2026
Antwoord van Cousins Furniture
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about the ongoing delay with the battery pack for your recliner chair.
We completely understand your frustration, particularly as you've been waiting for this to be resolved for several months. While we're pleased to hear that you're happy with the furniture itself, we appreciate that the outstanding battery pack has understandably affected your overall experience.
We have made the sales advisor who dealt with your order aware of your concerns and have asked them to chase this directly with the technician to establish what is causing the delay and get the matter progressed.
We sincerely apologise for the inconvenience and frustration this has caused and appreciate your patience while we work to get this resolved.
Kind regards,
Cousins Furniture Team
Antwoord van Cousins Furniture
Hi Dilys,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such friendly and efficient service during your visit. Providing a welcoming and helpful experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Stressless
To be fair we knew what we wanted.
But received excellent service from Samantha with a smile to help with ordering exactly the right product and the whole process was indeed stressless
9 augustus 2026
Antwoord van Cousins Furniture
Hi Jamie,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided such excellent service and made the ordering process completely stressless! It's great to know she helped ensure you ordered exactly the right product, all while providing such a friendly service with a smile.
We'll be sure to pass your lovely comments on to Samantha—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new Stressless furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good service
Staff always friendly and helpful. Never feel pressurized to make a purchase. It is always a pleasure to visit the store.
9 augustus 2026
Antwoord van Cousins Furniture
Hi Jean,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've always found our team friendly and helpful, and that you never feel pressured when visiting us. We believe furniture shopping should be a relaxed and enjoyable experience, so it's lovely to know you feel this way whenever you visit.
Thank you for your continued support and for taking the time to share your feedback. We look forward to welcoming you back to Cousins Furniture again soon!
Kind regards,
Cousins Furniture Team 👍
Knowledgeable staff
Very helpful man who seemed to know a lot about the mattresses he was selling.
14 juli 2026
Antwoord van Cousins Furniture
Hi AB,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team member so helpful and knowledgeable when choosing your mattress. Selecting the right mattress is an important decision, so it's great to know you received the advice and information you needed.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy many comfortable nights on your new mattress!
Kind regards,
Cousins Furniture Team 👍
We were allowed to look around without…
We were allowed to look around without any pressure from the assistants in store.
30 juli 2026
Antwoord van Cousins Furniture
Hi Richard,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you appreciated being able to browse our showroom at your own pace without any pressure from our team. We believe choosing furniture should be a relaxed and enjoyable experience, with our staff on hand whenever you need advice or assistance.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great range, easy experience
We were impressed by the range of styles available, and the sheer quantity of choice available. Staff were very helpful and knowledgable. Good experience, we will definitely being using Cousins again.
9 augustus 2026
Antwoord van Cousins Furniture
Hi P Wells,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were impressed by the fantastic range of styles and the sheer amount of choice available at Cousins Furniture. It's also great to know that our team were helpful and knowledgeable, making your visit an easy and enjoyable experience.
We're thrilled to hear you'll be using Cousins again! We really appreciate your support and look forward to welcoming you back when you're ready for your next purchase.
Kind regards,
Cousins Furniture Team 👍
I originally saw a sales rep called…
I originally saw a sales rep called John at Cousins, Tyseley who was extremely informative and helpful in explaining everything about the sofa I liked. By the time I had definitely made my mind up and returned to the store to order a few days later later, I was informed that John had unfortunately left Cousins, which was dissapointing as I thought he was a great asset to the store. Nevertheless, I saw Ann, who was equally great, I bought a pair of 2 seater sofas and Scotch Gurard cover for a very reasonable price and am very pleased.
8 augustus 2026
Antwoord van Cousins Furniture
Hi,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that John was so informative and helpful when you first visited our Tyseley store, and we're sorry to hear you were disappointed to find that he had since left the business. We'll certainly pass your kind comments on regarding the positive impression he made during your visit.
We're equally pleased that Ann was able to provide the same high level of service when you returned to place your order. It's fantastic to hear that you were able to purchase your two 2-seater sofas and Scotchgard cover at a price you were happy with, and that you're pleased with your purchase.
Thank you for choosing Cousins Furniture and for your kind words about our team. We hope you enjoy your new sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
Anne was very helpful
Anne was very helpful, efficient and spent a lot of time with us so that we were very happy with our purchase.
8 augustus 2026
Antwoord van Cousins Furniture
Hi Jennifer,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Anne was so helpful and efficient, and that she took the time to make sure you were completely happy with your purchase. Providing our customers with the time and support they need to make the right choice is something we take great pride in.
We'll be sure to pass your kind comments on to Anne—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
Summer House furniture.
We have visited three times in pursuit of buying the right furniture for our summer house. Each time, we were met with polite,professional and helpful staff. Our decision was helped by Hayley and Mandy, nothing was too much trouble!
6 augustus 2026
Antwoord van Cousins Furniture
Hi ILJW,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such polite, professional, and helpful service throughout your three visits while choosing the perfect furniture for your summer house. We know finding the right pieces can take a little time, so we're pleased that Hayley and Mandy were able to offer the advice and support you needed without making anything too much trouble.
We'll be sure to pass your lovely comments on to both Hayley and Mandy—they'll be delighted to know they helped make your experience such a positive one.
Thank you for choosing Cousins Furniture. We hope you enjoy your new summer house furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team
On selecting and choosing a sofa
On selecting and choosing a sofa, I found David to be most helpful, friendly and knowledgeable. I made my choice and awaiting delivery. I have used this store before and always had excellent service.
5 augustus 2026
Antwoord van Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David was so helpful, friendly, and knowledgeable while you were choosing your new sofa. It's great to know that his advice helped you make your decision, and we're pleased you're looking forward to your delivery.
We're especially grateful to hear that you've used Cousins Furniture before and have consistently received excellent service. Your continued support means a great deal to us.
We'll be sure to pass your kind comments on to David. We hope you love your new sofa when it arrives!
Kind regards,
Cousins Furniture Team 👍
Excellent service at the shop in…
Excellent service at the shop in Newcastle under Lyme, beautiful Chesterfield sofa i purchased can't fault anything from start to finish....love my sofa 😀
4 november 2025
Antwoord van Cousins Furniture
Hi Karin,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service from our Newcastle-under-Lyme team and that you had such a positive experience from start to finish.
It's wonderful to know that you're so pleased with your beautiful Chesterfield sofa—we hope you enjoy it for many years to come! 😀
Thank you for choosing Cousins Furniture and for taking the time to share your experience with us.
Kind regards,
Cousins Furniture Team 👍
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