Delugs Reviews 

I ordered 2 custom straps on June 9, both specified as 120/82mm.

The straps arrived approximately two months later, but both were made incorrectly. The short sides measured 78mm rather than the 82mm I ordered. I contacted customer service and provided photos showing the measurements. They confirmed that the straps were the incorrect size and placed a replacement order for the short sides.

It is now September 22, more than three months after my original order, and the replacement straps still have not shipped.

I understand that custom straps take time to produce, and I was prepared for the original lead time. What’s been disappointing is having to wait through that time for an incorrectly made order and then wait again, with the replacements still not shipped months after the original purchase.

The straps themselves are nice, but based on my experience, the quality-control issue and especially the handling of the correction have made this a very frustrating custom-order experience.

I made a size mistake and I was immediately helped on Chat. Thanks again so much for your quick and pleasant work.

I'm on my 5th order with these guys now and their customer service is unrivaled. They have never failed me. The entire team are so helpful and respond within the same day you message them. I won't go elsewhere.

I ordered the strap and the followup from Delugs was fantastic, with no lag , no doubt, and very personal.
I will certainly be considering ordering from them again for other watches in my collection.

Very responsive and helpful customer service.

Great customer service and amazing experience with the team, even though my order was missing they sent a replacement at no cost.

Service experience with delugs team is great! Whatsapp very responsive and service team are delicate as well.

Made a wrong decision on the straps, brought it back the next day for exchange without additional cost as I have not really worn it.

Great experience!

Bought an expensive strap for a watch I inherited and it’s great. Very soft, supple and looks exactly like the website photos. Unfortunately it developed an issue after a few weeks but Delugs were absolutely first rate and issued a replacement the same day for me. Will be buying from them again, for sure.

Gorgeous pink Delcro strap for my Mission to Venus watch. Delay in delivery (entirely Royal Mails fault) but customer service was attentive and engaged when I raised this. The strap is expensive but good quality and I’m hoping won’t be prone to fraying like cheaper versions.

The WORST customer service. I mean if I could put 0 stars or less I would. They cut my chat off their ridiculous AI generated chat EVERY TIME I ask for an update. I placed an order and was expecting 4-6 weeks it's been 6 weeks almost 7 with NO UPDATE EVER. DO NOT order from them, it's insane.

We had a FedEx mix-up today. I received emails from both Delugs and FedEx indicating my order was delivered. Only it wasn't. FedEx provided a cropped picture of my strap order in front of a white sidelight--too little context to determine if it was MY door. A plastic bag with an order for an unknown neighbor (it's a large sub-division) with a house number that is not similar to mine, was lying on my doorstep.

I immediately emailed Delugs explaining the situation and opened a ticket with FedEx. My next move was to deliver my neighbor's parcel, with the LONG SHOT possibility that it could have been a direct switch.

I located the address and there was a FedEx envelope leaned against the white sidelight (like mine) as pictured on MY FedEx email notification. I exchanged packages and returned home.

In the 20 minutes that had lapsed, a Delugs customer service rep had already responded. Here is a portion of the email: "I’m sorry to hear that your order was not delivered to your address. I’ll escalate this to our team so they can coordinate with FedEx and look into the delivery.

In the meantime, we’d be happy to arrange a replacement for you so you won’t have to wait for the investigation to be completed."

That was precisely what a customer would like to hear. When I closed the ticket with FedEx, their response was to question my 2 star rating for their resolution team. Delugs anticipates the customers' needs. That is a company I will deal with.

Excellent customer service from Delugs.

I contacted the team regarding order #187228 because the person receiving the package in the US would only be there for a short time before returning to Turkey. They responded very quickly, checked the available shipping options, and kindly arranged for my order to be included in the earliest possible shipment.

The communication was fast, clear, and genuinely helpful throughout the process. This level of support makes a real difference, especially when timing is important.

Very pleased with the service and looking forward to receiving the straps. Highly recommended.

I got swift and excellent support regarding my question about fitting an ordered braclet to my watch. A joy to do business with.

I ordered the incorrect item and emailed them. They replied back within 1 hour and corrected my order. Great customer service.

After buying multiple strap holders (one of the larger ones and 2x of the smaller ones) I received my package. Everything was in the package except an extra 12 watch plastic insert that cost an additional $20. I thought no big deal I'll reach out to customer service and get a new one. Not so fast or easy. After going back and forth with AI a handful of times (it didn't know what it was doing)...I did get a hold a live agent who promptly told me to take a picture of all the items I had received. But I had told them I had received everthing on the nearly $1000 order all in except a $20 plastic insert and how do I take a picture of something I didn't receive. They still insisted and I told them I wasn't going to waste my time proving a false negative (you can't do that). I have bought lot of things from these guys but this is a joke. Look else where if you don't want to deal with AI to start (that doesn't work) and then have an actual customer service rep that keeps asking you to take a picture of something you didn't receive.

I just got my fifth strap and experience has been amazing as always.
This time it was a rubber strap for my PRX. I made the mistake of cutting the strap too short but the team was great to help out and very responsive.

The Peublo Cognac Slim strap on the new spring deployant clasp is stunning. Like it was made for my SBGW281!

I have bought 6 straps from Delugs thus far. All top quality straps. Their Delcro straps may not look very good in pictures but they are extremely comfortable, durable, water and sweat is no problem. I have a green one that I have put it on my Seiko alpinist. All their straps are top quality. I have removed all the OEM straps from my watches and only use Delugs straps. And I am 4 time zones away from Singapore and the straps arrived via DHL within 3 days. I am so impressed. And ask for Icy, he is very knowledgeable and helpful. He selected the best straps for my watches.

Amazing customer service and high quality products