Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Toon meer
Bedrijf heeft geantwoord
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We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Toon meer
Bedrijf heeft geantwoord
When we entered the showroom we were greeted by Dylan. He was extremely helpful. The fireplace was delivered and fitted on the date promised. The good service didn't end with Dylan. Tom and his son f... Toon meer
Bedrijf heeft geantwoord
Helpful advice when chosing our new gas fire - Prompt delivery and service. The recommended fitter Lee and his apprentice were very polite and courteous. The fire was fitted with no issues and Lee m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,3
Uitstekend
361 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fire Fine but requested help never came!
The fire itself is fine but the instructions were poor. The front grate part was not explained properly. I was stuck and rang for help - after speaking to a lady, she said she would get someone from the correct department to call me to help.
That was two weeks ago and I still haven't had that call.
I worked it out but I had to remove screws to fit the grate - there was no mention of that in the instructions.
27 juni 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Alistair,
Thank you for your order.
We are sorry to hear of the issue experienced upon receipt of the fire and for the delay in assistance from our team.
We're glad that you have managed to resolve the problem but if there is anything else upon which we can advise, please don't hesitate to call 0161 376 4181 (option 1) or email sales@direct-fireplaces.com,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Sarah,
Thanks for your order and for your feedback.
It's fantastic to hear that you were impressed with the service received, as well as the speed of delivery.
If we can assist further, please don't hesitate to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Good range of Fires on show in the…
Good range of Fires on show in the showroom and excellent fitter.
I would prefer the selling company and fitter to be the same so any problems would be clear who to report to. However there were no problems so very happy with the service.
23 juni 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Ed,
Thanks for your order and for your review.
We're glad to hear that you were impressed with the choices on offer in our showroom, and with the service received.
We're sorry for any confusion regarding the installation. As you are hopefully now aware, we at Direct Fireplaces offer supply and delivery while our fitting team at Direct Heating Services assists in sub-contracting local engineers (whether electrical, solid fuel or gas).
If you have any other queries then please do not hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
First Class Service
I wish all after sales services were as good as this company. I needed a replacement part; instantly answered call; dealt with by return; delighted with my wall mounted fire.
23 juni 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Maddie,
Thanks for your kind review.
It's fantastic to hear that our team was so helpful.
If there is anything else that we can do to assist, please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
This company false advertises.
This company false advertises.
They put promotions on their website they cannot fulfil, charge you in full, promise the deliveries and then don’t deliver. To make matters worse, they continually ignore correspondence. Please order from a reputable company and not these cowboys
25 april 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thank you for your review. We are sorry to hear of any dissatisfaction with the service received.
We have sent a contact request for more information regarding your order, so that we can investigate your complaint as satisfactorily as possible.
EDIT: having now received order information from yourself, we can see that you are awaiting one of the accessories included in some of our outdoor BBQ packages.
Regarding delivery lead times, all leads on the website are approximate and based on the best available information from our suppliers. It is not unheard of, in very busy periods (i.e. sales for outdoor heating products during summer months) for items to fall unexpectedly out of stock. In such cases, it may be necessary for us to fulfil delivery of any goods on the order which are in stock and keep customers informed regarding any out-of-stock items.
Our Dispatch team has been providing updates regarding any changes to the expected lead time and we can only apologise for the continued delays. This is not an issue specific to ourselves; the reason for these delays is that the manufacturer's UK distributor has experienced very high demand which has meant supply issues throughout the UK, affecting retailers in general.
We are still aiming to fulfil the order for the outstanding item ASAP. In the interest of providing options, we have also offered a refund to the value of the item in question, in the event that you are not prepared to wait and wish to cancel this from the package.
If you are in need of urgent advice or updates, please don't hesitate to call our Dispatch team via 0161 376 4191 (option 2),
Kind regards,
Direct Stoves & Fireplaces
Great advice in the show room regarding…
Great advice in the show room regarding measurements for the surround, explained fully about the fire. The guys who fitted were respectful and friendly, clean and efficient.
11 juni 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Denise,
Thank you for your review.
We're glad to hear that our showroom team was so helpful and that you were impressed with the service received from the fitting team.
If we can offer any further advice or assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Efficient from start to finish
Efficient from start to finish, first class job by the fitter Matt, no mess & it looks amazing changes the whole room to a cozy relaxing place. Very happy customer
28 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Helen,
Thank you for your kind feedback.
It's fantastic to hear that the fireplace has made such a change in your room, and we're glad that you were so impressed by the fitting service.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Excellent service from Mike at the…
Excellent service from Mike at the Stanley Green showroom and a prompt delivery.
5 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Lesley,
Thanks for your review.
We're really pleased to hear that the service received in our showroom was excellent, as was the delivery.
We will be sure to pass on your compliments to Mike and the rest of the team.
Please don't hesitate to get in touch if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
First class service
The showroom staff were very helpful. We bought something completely different to what we went for!
I can’t praise Tony, the fitter, enough. He is the best workman I have ever met. Tidy, thorough, precise, communicative and respectful and he did a perfect job. It’s not often you can say that.
30 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Liz,
Thanks for your review.
We're thrilled to have such positive feedback about your showroom experience and we'll be sure to pass on your compliments to Tony.
Please don't hesitate to give us a call if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
AVOID IF POSSIBLE!
AVOID IF POSSIBLE!! I sincerely believe the business model of this company is to promise a fast delivery (supposedly two days) so that you fall on the trap of ordering from them instead of the many other options available at the same price, and then simply not fulfilling their promises with out of stock and delivery issues that are not real.
I ordered a Kamado Joe BBQ that was supposed to arrive in two days. I was contacted on the day in which was supposed to arrive saying that it was out of stock (although the web page continued showing that the BBQ was on stock). At the same time they created a promotion that said that you would receive a free DoJoe with any delivery. I asked if this would be also the case for my order and that if not I would have rather cancelled and order again, to classify for the promotion. I was begged not to cancel and promised the DoJoe. It is going to be 2 months since I first ordered next week, and I have still not received the DoJoe (the BBQ arrived 3 weeks after promised).
Dealing with this company has been a complete nightmare, they are unresponsive and unprofessional, I should have ordered from somewhere else and would have been enjoying my order for months!!
18 april 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Diego,
Thank you for your feedback.
We are sorry for any inconvenience regarding the order placed. Because of the unprecedented demand for outdoor heating appliances within the last few months, there have been some occasions where items have fallen out of stock unexpectedly before the website could be updated to reflect this. This has then necessitated awaiting new stock from the relevant supplier(s).
Our dispatch team has been chasing the supplier for the DoJoes to try and ensure that these are delivered to customers ASAP. Because the delay has been on the part of the supplier, we are to a certain extent reliant upon whatever information they can give us insofar as lead times. In your case, because you had purchased the BBQ shortly before the free DoJoe promotion came into effect, our team had agreed as a gesture of goodwill to have the item sent on a later delivery.
Our apologies again for any frustration. If you are in need of any further advice or updates then please do not hesitate to contact Dispatch via 0161 376 4191 (option 2) or email dispatch@directstoves.com.
Kind regards,
Direct Stoves & Fireplaces
Great service from start to finish
Great service from start to finish. Fireplace was fitted within 2 hours, my lounge was left perfectly clean+tidy afterwards. Would highly recommend.
22 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thank you for your review.
We're really pleased to hear that the service received was so good, and that the fitting was so quick and easy.
Your recommendation would mean a lot to us. Please don't hesitate to contact us should you need any other advice or assistance.
Kind regards,
Direct Stoves
Fantastic customer services
I have yet to install the fire as it is going in a new build but the customer service I received whilst choosing my fire was excellent!
9 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Lara,
Thanks very much for your kind review.
We are very pleased to hear that our sales team was so helpful, and that you were impressed by the customer service received.
If we can offer any further advice between now and fitting, then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Good advice on choice of fireplace and…
Good advice on choice of fireplace and fire. Quality products at reasonable prices and good customer service.
6 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi David,
Thanks for your review.
We're glad to hear that you were impressed with our selection of fires and fireplaces. We also really appreciate your positive feedback regarding our customer service.
Please let us know if we can offer any other advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Damaged products - no reply contact.
We are left with no choice but to leave a negative review after multiple opportunities have been given for this business to rectify continuous problems.
We ordered for the supply and fit of a fireplace in October 2024 with installation to take place prior to Christmas.
The day before the original installation date I was called to say they do not have the correct fireplace in stock but can install a show room fire until the one ordered arrives in store.
January arrives and nothing.
February arrives and on the day we are supposed to have our ‘brand new’ fire installed- we receive a call to say ‘it has been damaged on the van’ and that it’ll be another few weeks.
Eventually a new fire is installed- unsurprisingly by now the product is damaged and defective.
Time and time again we have chased for updates, a replacement and or even compensation but NOTHING.
This firm simply does not care.
For the benefit of the firm if they care to read this review, my intention for transparency is to now leave regular and continuous negative reviews until my complaint is resolved in a satisfactory manner.
8 mei 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Michael,
Thank you for your order and for your feedback.
We are very sorry for any inconvenience. We appreciate that there have been a number of delays on the part of our supplier and can only apologise for the frustration caused.
When notified of the initial delay, our team had offered the showroom ex-display model while awaiting the new item. Had our showroom been given more notice of the delay and the subsequent damaged items then we would of course have made you aware ASAP. This is something that our management team has in fact raised with the supplier, so that we can offer the best possible service going forward.
While we do understand your disappointment under the circumstances, we would stress that our team has worked to the best of their ability to resolve the problems reported as completely and efficiently as possible. As recently as Friday 9/5/25, we have been in contact with the supplier to expedite the delivery of the replacement to yourself,
In the meantime, if you are in need of any urgent advice or assistance then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Very helpful advice in-store and quick
Very helpful advice in-store and quick, efficient fitting of my new fire with no mess.
17 april 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Vivien,
Thanks for your kind review.
We're very pleased to hear that you found the advice received in our showroom to be helpful. It's also great to hear that the fitting of the new fire was quick and efficient.
Please do let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Buy elsewhere
Buy elsewhere - paid for fire and installation only to report issues with no heat from fire. Was abruptly told not their problem and to speak with the manufacturer - Euronics. Euronics very difficult to contact due to their reduced working hours and small number of engineers covering the UK, so took months for an engineer to be available in my area. Engineer immediately discovered that the fire had been incorrectly fitted and the chimney left open. Hence cold air only from the fire. This was something DF should have diagnosed immediately I raised the problem but as they point blank refused to engage I was left though the Winter with no heat from the fire. When I complained to DF whilst the Euronics engineer was at my home he was treated to overhearing the rudness of the DF salesman. When I asked for the fitters to return to block the chimney as I had already paid them to do, I also asked for compensation for being without the fire for the Winter months. I was offered £25 (paid £1000 for the fire & installation) and received a very rude email stating that unless I accepted the miserable amount by the next day then the fitters would not return! Needless to say I have not accepted the £25.00 and the fitters did arrive the next day to do what they should have done and block the chimney. It seems that the £25.00 was more important to them than customer service. Buy Elsewhere.
12 maart 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Maggs,
Thanks for your review. We are sorry for any disappointment in the service received.
We can see that when the issue was reported to our showroom team, they had recommended logging the fault as per the manufacturer's normal warranty procedure. A sales manager has contacted you since the site visit was carried out to advise of the following:
"You initially reported an issue with the fire in mid November and the manufacturer closed the service call-out on the 15th [advising that this had been] resolved with yourself. According to the notes on your order there had been no further contact from you with us until yesterday when you rang to say that the manufacturer’s engineer was at your property and identified that the chimney was not sufficiently sealed for the appliance.
Their records show that you contacted them on Jan 24th to say that you were having a problem with the fire cutting out. I appreciate that if your chimney draught had been sufficiently restricted, you may not have experienced the fire cutting out but of course we are only able to address issues we are made aware of, which in your case we were not.
When we became aware yesterday [as of the 15th March 2025], we were then able to arrange to come and remedy the situation within 2 days."
The manager in question had reconfirmed the offer of a £25 goodwill gesture, and if this would still be of interest you can of course contact our team to make arrangements.
Kind regards,
Direct Stoves & Fireplaces
Great staff at Bromsgrove showroom
Great staff at Bromsgrove showroom . Efficient and professional. Fast delivery ,perfect communication and the fitters were on time and did a great job . Fire looks great .
17 april 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Angie,
Thanks very much for your kind review.
it's fantastic to hear that you were impressed with the service received through our Bromsgrove showroom. We'll be sure to pass on your compliments to the fitting team.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
The delivery was fraught with problems…
The delivery was fraught with problems and was weeks behind promised date. We chose the fire because it was said to be in stock and delivered within 48 hours.
This was not the case but of course we didnt find out till it was ordered and paid for. trying to get information was tricky too. Main thing is dont use a company that deliver by XPD. Havent used fire yet but looks ok.
4 april 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi David,
Thanks for your review.
We are sorry for any inconvenience relating to the delivery. It was only upon placing this order with our supplier that we were notified that this had fallen out of stock and given an updated lead time.
Our Dispatch team made sure to notify you as soon as they could. We can also see that they had been in contact with the supplier and with the courier, to try and resolve the delays experienced as quickly as possible.
This being said, we do appreciate the inconvenience caused and it's good to hear that you have been satisfied with the fire in question. Please don't hesitate to let us know if we can offer any further assistance.
Kind regards,
Direct Stoves & Fireplaces
Easy purchase
The sales person was extremely helpful and put me at my ease. Answered all my questions and the ordering was very simple
25 maart 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thank you for your very kind review.
We're pleased to hear that our sales team was so helpful, and that you found the ordering experience through Direct Fireplaces to be simple.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Love my New Forest 1600 fire
Love my New Forest 1600 fire, makes the room more comfy & homely🥰
1 april 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks very much for your order and for your review.
It's great to hear how pleased you are with the New Forest 1600 electric fire. This comes highly recommended for its realistic fuel bed and flame effects and its welcoming, panoramic glass display.
If we can offer any further assistance, please don't hesitate to give our team a call.
Kind regards,
Direct Stoves & Fireplaces
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