Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Toon meer
Bedrijf heeft geantwoord
When we entered the showroom we were greeted by Dylan. He was extremely helpful. The fireplace was delivered and fitted on the date promised. The good service didn't end with Dylan. Tom and his son f... Toon meer
Bedrijf heeft geantwoord
Helpful advice when chosing our new gas fire - Prompt delivery and service. The recommended fitter Lee and his apprentice were very polite and courteous. The fire was fitted with no issues and Lee m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,3
Uitstekend
361 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Advertised as delivery wfithin 3-5…
Advertised as delivery wfithin 3-5 working days. Although prices are very competitive expected delivery dates are way off. Ordered fire 13th Jan and then received e mail to say delivery date within 10-15 working days. Today is the 15th working day and no notification of delevery yet. Very, very slow delivery.
13 januari 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Teresa,
Thank you for your review. We are sorry for any disappointment regarding the delivery.
The usual lead time for this particular supplier is approximately 3-5 working days. We can see that on this occasion and following receipt of your order, the supplier had notified us of a delay with a 10-15 working days lead time expected. We can only apologise for this as this was due to factors outside of our control; our Dispatch team was in contact with you as soon as we were made aware, to keep you informed as possible.
So that we can advise further, could we please ask you to contact our Dispatch team on 0161 376 4181 option 2 having made note of your order number? Dispatch will be happy to look into this and advise further regarding an updated lead time.
Kind regards,
Direct Stoves & Fireplaces
Direct Fireplaces were easy to deal…
Direct Fireplaces were easy to deal with and informative.
They had good technical information and gave me the guidance I needed.
Can recommend these guys.
6 januari 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks for taking the time to leave a review.
We're glad that your experience with Direct Fireplaces has been so positive and that you were impressed with the guidance from our Sales team.
Let us know if we can advise further.
Kind regards,
Direct Stoves & Fireplaces
I really love the fire
I really love the fire, just unpack and plug in. Looks good in my lounge
17 januari 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Hazel,
Thank you for your review.
It's fantastic to hear that you love your new fire. Our range of electric appliances are designed for easy installation and a contemporary appearance in any room.
Let us know if we can offer any further assistance.
Kind regards,
Direct Stoves & Fireplaces
Electric fire and fireplace
Ordered in November, we waited nearly 7 weeks for delivery. However, Direct Fireplaces kept us informed of progress and were extremely helpful throughout. The goods arrived on the agreed date and were very well packaged. We employed a professional for the installation, even so, the Manufacturer's instructions could have been clearer. Overall, the fire and whole set up works well and looks very good. We are very pleased with our purchase.
15 januari 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Wendy,
Thank you for your review.
It's great to hear that you have been so pleased with the ordering process and the service received from us at Direct Fireplaces.
We are sorry to hear of any difficulty with the installation instructions but appreciate your feedback for the benefit of the manufacturer.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Instore purchase was fine, no idea on delivery date
Instore purchase was fine, but we have had not updates on when the product will be delivered, which is really inconvenient.
I asked if there was going to be a New Year sale, but i was told no. However, 2 days later, there was a sale on! Fortunately, the model i purchased was not in that sale and so I luckily did not miss out.
31 december 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Steven,
Thank for your order and for your review.
We are sorry for any confusion regarding sales or delivery updates. The provision of seasonal sale offers is generally decided by stock and availability. We can see that the item which you had purchased was in fact heavily discounted in the showroom as a gesture of goodwill regardless of sale status.
In terms of delivery, you should have received an email from the Dispatch team within a few days of purchase, this to include a lead time. If you are in need of any updates or if this has not been received, we urge customers to contact 0161 376 4181 Option 2 or dispatch@direct-fireplaces.com so that we can advise further.
Similarly, let us know if we can do anything else to assist.
Kind regards,
Direct Stoves & Fireplaces
Quick and efficient
Quick and efficient. Wonderful selection to choose from
18 december 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Pauline,
Thanks again for your order and for your kind review.
It's fantastic to hear that you were impressed with our efficient service and our product selection.
Let us know if we can offer any other advice.
Kind regards,
Direct Stoves & Fireplaces
Very pleased
Fireplace is better than it looks on the website. Exactly the right size and looks great. Delivery was on time and the two delivery men were very polite and helpful. We are very pleased.
16 december 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Carol,
Thanks very much for your kind review.
It's great to hear that you were impressed with the fireplace received as well as delivery via our shipping partners.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Sorry for the late review
Sorry for the late review , I received my fire and surround about 6weeks ago , I am over the moon with it it totally was worth the extra week wait lol , such a friendly bunch who are very helpful, I couldn't afford a marble one but got it made by MDF and the finish is fantastic so highly recommend....
10 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Sharon,
Thanks for your review.
It's great to hear that you are so pleased with the fire and surround, as well as the service received from our team at Direct Fireplaces.
Please let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Very helpful company and purchasing my…
Very helpful company and purchasing my fire was a straightforward and simple process. My gas fitter rang to query something before I made my purchase and the person on the phone was helpful and polite. Thank you.
27 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Carol,
Thanks again for your order.
It's great to hear that both yourself and the fitter were impressed with the service received. Our trained and friendly sales team are always happy to assist.
If we can offer any further advice then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
I purchased a Flueless gas fire
I purchased a Flueless gas fire. Delivery was longer than advertised but not a big issue. This seems to be a drop ship operation - the fire came directly from another company. It was well packed against shipping damage. I had a lot of trouble finding a gas fitter to install it - there is a lot of negativity against gas fires in the industry. I turned to Direct Fireplaces for help and they referred me to their sister company "directheatingservices" who seem to act as a broker/agency to engage local installers. The price quoted by the local installer was unrealistically high so after many more phone calls I finally found a reputal local company who fitted the fire in an hour at their hourly rate (no fixed price offered). I have spoken to Direct Fireplaces and they acknowledge the difficulty of finding installers which is not their fault but something to bear in mind when buying a gas fire.
12 december 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Michael,
Thanks for taking the time to review your order.
We are sorry for any delay in the shipping and for any difficulty experienced in locating a fitter. Direct Heating Services as our installation team does vet and sub-contract gas installers throughout much of England and Wales; unfortunately, not every Gas Safe Registered engineer will provide flueless gas fitting services, which does mean some gaps in their coverage at present.
We are always looking to improve the level of service that we offer and appreciate your feedback regarding your experience. It's good to hear that the fire was well-packaged on receipt and we trust that you have been enjoying it now that it is installed.
If we can advise further then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Hot and Cold feeling
Great Show room and advice
However fires are not cheap for what they are
The size of some fire are large and will not fit in a car, to charge £75 delivery plus £250 for fitting which only took 2 hours is a bit much
Fir works great
27 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Morris,
Thanks for your review.
We're pleased to hear that you were impressed with the service received in our showroom.
We do offer a large range of appliances in varying sizes and price points. Naturally, the degree to which a courier and a qualified engineer may be required will very much depend upon what the customer chooses. We can only apologise for any disappointment relating to pricing but we appreciate your feedback.
If we can offer any other assistance or advice then please let us know.
Kind regards,
Direct Stoves & Fireplaces
Fireplace arrived chipped
Fireplace arrived chipped. No wrong doing by anyone, these things happens. Communication could be better as I'm still unaware when the replacement part will be delivered.
10 december 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi James,
Thank you for your review and for your patience in awaiting the replacement.
We have asked the manufacturer to provide an update ASAP and the Dispatch team will let you know as soon as we have a lead time for this.
If we can offer any further advice or assistance in the meantime, please do let us know.
Kind regards,
Direct Stoves & Fireplaces
We received great advice from Mike
We received great advice from Mike, he was knowledgeable and helped us choose the perfect fire.
24 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks for your review.
It's great to hear that you're so pleased with the fire. We'll let Mike and the rest of the Sales team know to keep up the good work.
Please let us know if we can help with any future orders.
Kind regards,
Direct Stoves & Fireplaces
All good
All good, very helpful. Fireplace should be fitted within my preferred timeframe
4 december 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks for your review.
It's fantastic to hear that you found our team to be helpful.
Please don't hesitate to get in touch if we can advise further.
Kind regards,
Direct Stoves & Fireplaces
The installation of the fire almost…
The installation of the fire almost stalled. The firebox is held in place by thin cables which are tightened using two 10mm nuts. One of the nuts did not have a thread and could not be used, stalling the installation.
Fortunately, I managed to find a replacement in my garage. However, without my nut the gas engineer would not have been able to complete the installation.
27 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Paul,
Thank you for your feedback.
We're sorry to hear of any inconvenience regarding the fitting. While issues such as this are thankfully very rare, we're sure you can appreciate that they can and do happen on occasion.
We're pleased to hear that this was resolved quickly and without delay to fitting but needless to say, our customer service team is always happy to assist when issues are brought to our attention.
Let us know if we can offer any further advice or assistance.
Kind regard,
Direct Stoves & Fireplaces
Avoid!
Extremely not happy with this company
I have place an order for electronic fireppace Evonic c1.
Delivery saying 5 -7 working days.
After placing the order I give them a call to find out about delivery time and they said they have system down and delivery will be at least 2 weeks. Such a lie!
Avoid this place!
25 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Marcin,
Thank you for your review. We are sorry to hear of any disappointment regarding your purchase.
To clarify, the e-Lectra C1 that you had ordered was in stock and listed as 5-7 working days' lead time online last week. As my colleague had explained to you over the phone, these sold out over the weekend before our team will have had the chance to update the website (this is now showing at availability from Mid Jan 2025 online).
We do appreciate the inconvenience and can only apologise to have not been of more assistance on this occasion. Please let us know if we can offer any other advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Extremely disappointed with the service…
Extremely disappointed with the service we are receiving from direct fireplaces. After paying in full for 3 fireplaces coming to over £8,000 !! We have been unhappy with the fitting of one of the Chesney fireplaces. It was fitted on the 2nd of October and still awaiting for it to be rectified. Have phoned the showroom numerous times and emailed but don’t often get any response back. We had to actually call into the showroom at the weekend to actually speak to someone. Very poor customer service which is very disappointing with the amount of money we have spent with you. it is now the 17th November and still waiting. Such a shame as we have recommended a lot of people to you and started off with a great experience. Shame once you have the money don’t seem to be bothered.
18 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Marissa,
Thank you for your review.
We are sorry to hear of any disappointment regarding your experience and for any delay in the response to your query.
If you are still in need of advice or assistance then we would urge you to contact customerservice@direct-fireplaces.com ASAP including your order details (order reference, customer name and postcode). We will be happy to look into this further.
Kind regards,
Direct Stoves & Fireplaces
We had a great experience
Your sales staff were very helpful, when we visited your show room.
The installer that you recommended did a fantastic job installing the fire.
We would absolutely recommend Direct Fireplaces.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Michael,
Thanks for your kind review.
It's fantastic to hear that you had such a good experience with the sales team in our showroom, and that you were impressed with the fitting via the recommended installer.
Your own recommendation would mean a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Kept me updated throughout and happy…
Kept me updated throughout and happy with end product.
1 november 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Charlie,
Thanks for your review.
We're very pleased to hear that our team was as communicative as we've come to expect throughout the order process. It's also great to hear that you're happy with the item received.
If we can offer any further advice or assistance then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
We purchased our fire from Stanley green, Cheadle hulme
We purchased our fire from your shop on Stanley green, Cheadle hulme. The shop was fantastic to visit, with a great section of fires on display.
The member of staff we dealt with was awful, rude and patronising!
We really loved the fire so we went ahead with the purchase, however, we really considered cancelling the order and shopping elsewhere.
When collecting the fire it was the same member of staff again and again was greeted with the same patronising and rude attitude, however, he did carry the fire out to the car for us.
12 oktober 2024
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thank you for your feedback. It's good to hear that you were impressed with the fire received, and we are very sorry to hear of any negative experience in the showroom.
We can see that a member of the sales management team has requested some additional information from you (order details and contact information) so that they can investigate this matter further. Unfortunately, they have not had a customer response to provide these details.
If there is anything else that we can do to assist at this stage then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
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