We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... Toon meer
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Lees wat reviewers zeggen
Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... Toon meer
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... Toon meer
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, Verenigd Koninkrijk
- 01268218417
4,8
Uitstekend
185 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good job all round from the sales lady…
Good job all round from the sales lady Eve to the delivery men all were very nice and helpfull
Thank you
3 november 2023
Your staff extremely helpful
12 oktober 2023
Very good service.
From visiting the shop, excellent service from the dreams staff, and the delivery team. Mattress very comfortable but very heavy to move. Well done the Dreams team.
13 oktober 2023
I LOVE DREAMS!
Dreams store is very clean and wide with multiple beds to choose from.
It's nice that they have a bed for assessment.
The staff, Eve was very polite and helpful with everything I needed.
15 oktober 2023
Review zonder uitnodiging
John was very helpful ,in helping us to…
John was very helpful ,in helping us to choose the correct mattress .
6 oktober 2023
Brilliant service
Excellent service from order to delivery.
We would like to thank all the staff that have been involved.
Tony & Jacqui Coe
6 oktober 2023
Delivered and mounted on time
Delivered and mounted on time. Really please with my purchase.
2 oktober 2023
The staff and the service
29 september 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Base received 25th Aug base faulty…
Base received 25th Aug base faulty wheel falling out no holder for wheel ! Dreams not able to replace for further 3?weeks . Not able to fix ! Apologies received from Dreams for experience still awaiting replacement 9.09.23 Still awaiting delivery of base promised on 11.9.23 ! Peter and Stephen on here responding have not followed through with delivery or update information until yesterday date they seem confused with each others promises
24 augustus 2023
Antwoord van Dreams - Basildon
Dear Sue
Thankyou for your review. I am sorry for the ongoing issues you are having with delivery of your replacement base.
I can confirm that I have asked for the bases to be fast tracked. I will be able to give you an update on delivery on Monday, and I hope we will be able to delivery either later next week, or the start of the week after.
Many thanks
Peter
Tony @ basildon Dreams great guy great…
Tony @ basildon Dreams great guy great banter amazing knowledge of products spent time showing me around and finding the right fit for me! Brilliant service delivery was easy and quick too!
27 augustus 2023
Review zonder uitnodiging
Hi from going in the shop to buy my bEd…
Hi from going in the shop to buy my bEd to the delivery and set up of my bed was very good experience everyone was very helpful to my needs so that why I give 5 star
1 september 2023
Both the bed and matters I buy are of…
Both the bed and matters I buy are of good and high quality.
3 augustus 2023
Really happy with the bed very…
Really happy with the bed very comfortable great nights sleep
11 augustus 2023
We are very happy with our new…
We are very happy with our new mattress and topper.... :)
3 augustus 2023
Excellent service
We were kept informed of delivery and the driver was friendly and helpful.
28 juli 2023
Excellent service
8 juli 2023
SATISFACTION GUARANTEED.
Great knowledge of staff member.
This was a totally unhurried process which enabled me to make what I consider to be a great choice. Help was given when asked for, and the whole process, from entering into the store to finally leaving with my receipt for my purchase, was the best it could have been.
9 juni 2023
Review zonder uitnodiging
Faultless thank you
7 juni 2023
Excellent customer service.
Excellent customer service.
Very attentive to us as customers.
Excellent product and excellent delivery experience.
14 mei 2023
Kept in touch with delivery time and…
Kept in touch with delivery time and delivered on time delivery men removed shoes and polite and courteous
18 mei 2023
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