Dreams - Basildon Reviews 

Brilliant customer service, all round great help. Lovely people quick service and great deals. Will defo shop there again.

excellent service delivered on time thankyou

Jamie was a lovely gentleman made me feel at easy I was on my own age 76 help me pick out a lovely bed

A very welcoming atmosphere in New Basildon store, our server Harry, was very knowledgeable about mattresses showing us the differences. Offered refreshments, felt relaxed and not pressured to make any decision quickly. Our purchase and options available to us were fully explained and we were able to check all details before processing the sale.

Very helpful service. Timekeeping excellent. Very well mannered staff.

Friendly welcoming store where you can try all beds while having a cup of tea. I am impressed with the machine that calculating your body needs and giving suggestion of suitable mattresses. I tried them and the machine was right. Soon I will need to buy again and definitely will go the same store. I wish if they could offer more and higher discounts and if could collect old mattresses for free. 100 nights trial was the key for me to decide to buy. Because the prices I couldn’t buy the mattress what the machine recommended (I found some of them perfect -exactly what I need) but friendly stuff offered me similar mattress on acceptable price for my budget.
I am very satisfied that the store had all range of possible mattress with different levels of firmness, textures, sizes(very important). They could put more of the sizes(singles and small doubles) because the feeling is changing with the size of the mattress and also would be perfect if they could offer more sofa beds and more bed bases and frames or ones that can fit to budget and can be designed.

Sales assistant Tony was great from the Basildon store. He helped me choose the right mattress for me. As I suffer from back pain this mattress has helped me a lot. He also gave me a great deal and superb service.
Keep up the good work.

The variety and options can’t be matched anywhere we also loved the experience

Mandy the sales advisor was absolutely brilliant no hard sell just very knowledgeable.

Customer service from purchase through to delivery was excellent.

The customer service was very good. The sales executives explained very clearly and helped at every stage of purchase. The delivery was also prompt.

Very professional in service given and as to deciding on mattress required and delivery arrangements

Great delivery team.Could not have been more helpful.Thought salesman could have been more informative about all of the options in our price bracket.

My time in the store was quick and made it easy

From being in the showroom to having my bed delivered and put together everything has been really efficient and to plan.

Fully detailed specifications available and everything exactly as stated from placement of order. Excellent customer service and great idea to sample different mattresses before purchasing correct type

The ease and helpfulness of store staff, full info on delivery times and professional standards of delivery staff Thank you to them all

Friendly helpful staff from the time we entered the store to when our bed was delivered! Shown plenty of choices and allowed to try mattresses which isn’t always easy as my husband is a wheelchair user.