I found the staff to be friendly, knowledgeable and very helpful. They did not force themselves on us and also pointed out the good and bad points of some of the products, with respect to our needs
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Lees wat reviewers zeggen
Such lovely and helpful staff in the Basingstoke store. Staff reminded us when balance for payment was due. Our lovely new bed and mattress arrived exactly on time. The two delivery guys were so hel... Toon meer
We had a great experience buying our bed from Dreams. Nothing was too much trouble and the staff in Basingstoke were so helpful, and very patient. We had to keep moving the delivery date because ou... Toon meer
Great quality bed and pretty solid and easy to assemble. Kieran and James were great delivery lads, courteous and careful. The five boxes were left in the hall as I wasn’t prepared to pay the addition... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 3 Hatch Warren Retail Park, RG22 4TT, Basingstoke, Verenigd Koninkrijk
- 01256436130
4,7
Uitstekend
336 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic delivery team very…
Fantastic delivery team very considerate and very friendly staff in store
25 november 2023
Both men were friendly and polite
Both men were friendly and polite. When they bought the items up they were careful of my property. They took away my old bed.
19 oktober 2023
Amazing store and amazing experience
Amazing manager who helped us during our search and explained everything clearly and concisely.
Delivery drivers were also amazing!
Couldn't fault anything at all. Whole experience from start to finish was amazing. I would recommend them to anyone!
23 september 2023
Beds
Chris Basingstoke branch very knowledgeable not pushy the reason we didn’t go anywhere else,excellent customer service,polite and professional
22 oktober 2023
Review zonder uitnodiging
arrived on time friendly and polite did…
arrived on time friendly and polite did good job
15 oktober 2023
Fast delivery and friendly delivery…
Fast delivery and friendly delivery people happy with my purchase and would use again.
14 oktober 2023
Entire service was great
Entire service was great, from when we walked into the store to when the bed was delivered and installed
7 oktober 2023
Well my Husband has not been well and…
Well my Husband has not been well and finding it hard to breath, my Daughter suggested to buy one as she had just brough a bed a few months earlier. I also suffer with my back, so we got a bed and have not looked back since..
7 oktober 2023
Fats delivery
Fats delivery, professional and friendly staff. A big thanks to Mark and Steve! They are both an asset to the company! 👍🏼
24 september 2023
The entire experience was great
The entire experience was great, staff were very attentive and informative in the store. Georgia from Basingstoke went through the sleepmatch and helped us find the right mattress for us following the results. Georgia helped us with a protection plan, a mattress protector which didn’t hinder the quality of the cooling mattress and a payment plan that spread the cost helping us afford the new purchase (on top of our wedding for next year!) really good experience highly recommend
3 september 2023
Review zonder uitnodiging
Excellent experience
Excellent experience - the team in store were super helpful and friendly without the usual pushy sales people approach.
2nd purchase now with dreams and both times have been excellent
24 september 2023
Review zonder uitnodiging
a great experience
a great experience. Very helping staff at basingstoke branch
14 september 2023
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
A good nights sleep…….
Very happy with sales service, delivery date met and timing confirmed, all excess packaging taken away and left tidy.
I should be receiving a refund for driver not having to take old bed away as this was arranged by myself. I was told by the driver he would arrange this, still waiting.
Waiting no longer, refund sorted, phone call and follow up email to ensure all good.
Would recommend, and use again.
24 augustus 2023
Antwoord van Dreams - Basingstoke
Good afternoon,
Thank you for taking the time to leave your review. Please accept my apologies for any inconvenience caused. I can confirm that the refund has now been raised and will be back in your account within 7-10 working days.
If you need anything else, please let us know.
Many thanks,
Simon
Couldn't recommend Dreams any more
Couldn't recommend Dreams any more, incredibly welcoming and friendly staff all round as I walked through. Leah answered my questions, going through cost options, comfort levels. On top of all this excellent quality and brilliant deals available, which they brought to my attention.
25 augustus 2023
Review zonder uitnodiging
Basingstoke Dreams
The customer service we experienced from Chris at the Basingstoke store was exceptional. He talked through the options that had come out of the sleep machine. He listened to our comments and preferences on each mattress we tried and he recommended one not on the list generated but that he felt would suit us both from what we had said. Chris's knowledge was great and we felt he went above and beyond dealing with us for over an hour and moved mattreses onto different divan bases so we could tell how it would feel on our divan. Chris was helpful, thoughtful and responsive to us without being pushy or making us feel pressure to make a purchase. We ended up with the Tempur matress Chris recommended as well as with bedcover and mattress protector. Chris offered and provided us with water during our time in store. Thank you Chris for a great experience with Dreams and as a result we would recommend Basingstoke Dreams to our friends and family.
6 augustus 2023
Review zonder uitnodiging
Amazing
Carl was the adviser i spoke to. He had excellent knowledge and charisma. Made me feel warm and welcomed. didnt apply any pressure to buy there and then, so i could make an informed decision about what i wanted to buy.
i ended up paying more than i wanted, but i was convinced with Carls advise i was making a great purchase :)
would be happy to advise friends and family to go to the store to see him.
Carl did everything he could to make a very good deal for me, and sold me on the all the extras i brought :)
7 augustus 2023
Review zonder uitnodiging
Helpful & knowledgeable
Dreams staff were very helpful and knowledgeable about all their products. They let us wonder around, ask questions and try various products. Nothing was too much trouble for them
17 juli 2023
Review zonder uitnodiging
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