I found the staff to be friendly, knowledgeable and very helpful. They did not force themselves on us and also pointed out the good and bad points of some of the products, with respect to our needs
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Lees wat reviewers zeggen
Such lovely and helpful staff in the Basingstoke store. Staff reminded us when balance for payment was due. Our lovely new bed and mattress arrived exactly on time. The two delivery guys were so hel... Toon meer
We had a great experience buying our bed from Dreams. Nothing was too much trouble and the staff in Basingstoke were so helpful, and very patient. We had to keep moving the delivery date because ou... Toon meer
Great quality bed and pretty solid and easy to assemble. Kieran and James were great delivery lads, courteous and careful. The five boxes were left in the hall as I wasn’t prepared to pay the addition... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 3 Hatch Warren Retail Park, RG22 4TT, Basingstoke, Verenigd Koninkrijk
- 01256436130
4,7
Uitstekend
336 reviews
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Brilliant from start to finish
Brilliant from start to finish, if every company was to follow suit on how Dreams run there business wouldn't that be fantastic 👏 Brilliant delivery drivers, fantastic customer service, Dreams are definitely in a class of there own.
23 februari 2024
Review zonder uitnodiging
Helpful salesman …
Rylan the salesman knew his products and help use choose a bed and mattress for our guest bedroom.
22 februari 2024
Great bed, easy build and swift service
Bought bed online - not many reviews but very pleased with this bed. We were able to put it together pretty quickly. Very happy with it, even weeks later.
Dreams were swift with their delivery
10 februari 2024
Sales person was extremely helpful
9 februari 2024
Review zonder uitnodiging
Very good and efficient service.
Friendly and efficient sales staff who were not just 'pushy sales people'. Excellent product that was just what we were looking for which was delivered and assembled quickly and efficiently by a friendly delivery team.
2 februari 2024
Excellent service
4 februari 2024
A great nights sleep
3 februari 2024
Great service, great product
Having previously had poor service from another major bed retailer, we were concerned that we would have the same experience from Dreams. This turned out not to be the case - everything was just perfect. The Sleepmatch tool was very helpful in analysing our needs and we were given a range of mattresses to choose from. We decided to go away and think about it as we were looking at a very expensive mattress and we needed to be sure that we were making the right purchase. We were given all the information we needed and, a week later we went back to make the purchase. We ended up ordering the most expensive mattress we've ever bought but it has turned out to be the best decision.
The service was excellent - the sales person (Chris) was helpful but not pushy and would leave us alone to try the various mattresses out. The delivery service was excellent - they arrived on time, they took away our old mattress (we had had to pay for that) and installed the new one. All the packaging was taken away too so all we had to do was make the bed. Since then, we've both had really good nights' sleeps and are very happy with our choice and Dreams service.
1 februari 2024
When in the store
When in the store, we spoke to the manager who was very helpful and knowledgeable and made our purchase easy and stress free. The delivery drivers were awesome sorting out a slight issue which was amazing
22 januari 2024
We had a fantastic experience from Carl
We had a fantastic experience from start to finish at the weekend In dreams. The service was amazing! Carl was friendly and welcoming, very knowledgable about the products and extremely helpful. We can't wait for our new mattress to arrive on Saturday.
21 januari 2024
Review zonder uitnodiging
All went to schedule IE from politeness…
All went to schedule IE from politeness of store staff to delivery nstaff
20 januari 2024
Great service
Great service, not pressured in to making a purchase. Price about right. Great mug of tea.
11 januari 2024
Review zonder uitnodiging
5* Customer Satisfaction & Purchase Process
From the moment we set foot in the Dreams Basingstoke Store we were greeted with a smile and assistance. Our needs were listened to and having used the sleep match machine we were then shown around the store.
Every mattress we tried was explained to us and any questions we asked were answered fully and in detail. We found the staff member assisting us extremely personable, knowledgable and helpful.
At no point were we pressured or rushed into making a decision even when on returning on the Sunday it was getting close to the store closing! There was no pushy hard selling and we were left alone to discuss matters without anyone hovering by us.
We eventually decided we would like to make a purchase at just after 4pm on the Sunday. Despite the store now being closed this process was not rushed and we were still offered hot drinks!
We hope that the rest of the process is as good as the service we have received so far and look forward to receiving our matters in due course!
6 januari 2024
Review zonder uitnodiging
The staff were very pleasant and…
The staff were very pleasant and friendly, did not push for the sale which made it better
28 december 2023
Review zonder uitnodiging
Excellent service in store from…
Excellent service in store from everyone. Mattress arrived quickly and delivery team were superb in quite appalling weather.
16 december 2023
Informative and helpful salesperson
Informative and helpful salesperson, explained the various types of mattress and did not pressurise us at all. Used the assessment beds to recommend the most suitable mattresses and with the salesman tried all the recommended mattresses out before deciding. Delivery was very quick and efficient all in all a very deserved 5 stars.
18 november 2023
Dreams is my one stop shop for beds.
Dreams is always the shop I go to regarding a new bed or mattress. Recommended to my family and friends who also have bought from Dreams as me over the years. Friendly staff very polite helpful nothing to much for them and the delivery guys were wonderful taking care with my new electric bed plus mattress. Taking off their shoes as they entered my property. Great team all around
25 november 2023
Very happy from purchase to placement…happy sleeper
Very happy from purchase to placement to sleeping
26 november 2023
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