We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... Toon meer
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Lees wat reviewers zeggen
Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... Toon meer
Pleasant salesman, very helpful and no pressure Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was Similar... Toon meer
From ordering my mattress and other products eg. pillows mattress topper and a water resistant cover.The whole process was done in a friendly helpful manner no pushiness.The Burnley store was clean an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 5 Anchor Retail Park, BB11 1BX, Burnley, Verenigd Koninkrijk
- 01282525299
4,7
Uitstekend
135 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All good from start to finish
29 augustus 2025
Helpful and friendly
At the shop, Sarah was helpful, knowledgeable and friendly.
The delivery was prompt, and the bed was straightforward to assemble.
3 augustus 2025
Great salesman
Great salesman , gave us plenty of time to decide what we wanted . Delivery arrangements all went great .
Beds fantastic thank you
26 juli 2025
The bed came on time
The bed came on time. The men were hard working and courteous. They assembled the bed in under 30 minutes and cleared up afterwards, taking the old bed. I have no complaints
14 juni 2025
Good quality and service
18 mei 2025
The bed is Extremely comfortable and…
The bed is Extremely comfortable and supportive. Made up of High-quality materials and perfect firmness. Woke up refreshed and pain-free.Best sleep I've had in years.
Exceptional service from Dreams Staffs. They were knowledgeable, patient, and truly listened to what I needed. Thanks to their guidance, I found the perfect bed and couldn’t be happier with my purchase. Highly recommend!"
11 mei 2025
Staff were fantastic when ordering our…
Staff were fantastic when ordering our mattress. They couldn’t do enough and very friendly. Would recommend to anyone
2 mei 2025
Friendly and proffessional staff…
Friendly and proffessional staff answered all questions, i didnt know which mattress to choose, but helped me choose the mattress i had picked, would highly reccomed to other people
19 april 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Boverypoor serviceught a bed on ear understanding my…
Bought a bed on ear understanding my old bed would be removed. The delivery en said they couldn't take it as it wouldn't go down stairs. I got my son in law to bring it down took him 20 minutes rang customer services to arrange for pickup. What a waste bf time I was on phone a hour before they would reach some sort of compromise. And then only if it was dry and clean its been raining very hard here . I told them to xake all the order away I didn't want it they wouldn't I am an 80yr old lady no help from them at all shocking
12 april 2025
Antwoord van Dreams - Burnley
Good afternoon Louise,
Thank you for your recent review.
I am sorry to hear you are unhappy with part of our service.
I have contacted you via email to discuss the above as I was unable to get hold of you by phone.
I look forward to hearing from you.
Many thanks,
Wayne
Dreams. We're very ry helpful in helping with the…
Very helpful in helping with the mattress. Use of a vibrating mattress to get ur purchase just right. Way you sleep etc. No problem with payment and delivery. Whilst waiting.Very courteous in offering a drink.
13 april 2025
Very efficient very polite staff…
Very efficient very polite staff didn't feel forced to buy even tried the new bed that takes images of your whole body tried the beds so yes that was brilliant and my mattress is very comfortable and the new pillows so yes 10/10 wholly recommended thankyou to a great team
13 maart 2025
Sarah went the extra mile to make our…
Sarah went the extra mile to make our bed purchase an enjoyable experience. She has a wealth of skills and knowledge in this area of sales.
24 maart 2025
Review zonder uitnodiging
Very friendly and helpful staff
Very friendly and helpful staff.
Answered any questions we had and let us try the new sleep technology machine they had.
Very definitely recommend
16 januari 2025
Review zonder uitnodiging
Bed good
Bed good, but I was told it may take a few weeks to bed in.
Delivery people left tge matters still in plastic wrapping.
18 december 2024
Lovely and comfortable matress
18 december 2024
Great mattress excellent price
Great mattress excellent price, and knowledgeable staff answering all our questions pointing us in the right direction. Thanks 5* service
12 december 2024
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