We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ou... Toon meer
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Lees wat reviewers zeggen
Went to Exeter store to see selection of beds I'd earmarked. Ended up buying a different, more expensive one. The Jenkins ottoman super king. It's fabulous. Appears so well made, really comfortable... Toon meer
Looking for a new bed dreams let you look around without following you and butting in. When we were ready there was no big sale,they asked the right questions and let us decide without giving over... Toon meer
Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 4 Alphington Retail Park, EX2 8NH, Exeter, Verenigd Koninkrijk
- 01392 424796
4,9
Uitstekend
387 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I received the best customer service by…
I received the best customer service by all the staff I had dealings with.
28 juni 2024
Excellent price and selection
16 juni 2024
Brilliant in-store customer service and…
Brilliant in-store customer service and advice. Great quality and good value Dreams own-brand mattress - we preferred it to a top brand! And quality quilted mattress protector great too.
2 juni 2024
Good advice when ordering a bed for my…
Good advice when ordering a bed for my disabled husband
Excellent delivery team.
25 mei 2024
Excellent customer service
Excellent customer service. Went through all my questions fully to make the right decision.
11 mei 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Sleep on it.
It was ok. You get the usual spiel from the sales guy and the bed machine that apparently finds the perfect mattress for you a bit gimmicky but overall it kills some time. The guy that seen us is called Kane nice enough guy loves his bed jargon.
11 mei 2024
Antwoord van Dreams - Exeter
Good afternoon,
Thank you for taking the time to leave us your feedback.
We appreciate your insight and will be using your feedback constructively.
Many thanks,
Kishan
All staff were efficient and courteous
All staff were efficient and courteous. Couldn’t ask for more really!
11 mei 2024
Excellent service
Excellent service, knowledgeable, friendly and helpful staff. Quality products. At Exeter Branch Joe was knowledgeable, friendly, funny and couldn't have been more helpful.
27 april 2024
I bought the mattress to help my back bad…
I bought the mattress to help my bad back but it is really making it worse. I have been back to shop and can't find anything to help my back did not know that I couldn't get my money back on the 100 day trial as I was given the leaflet after I'd paid. So now paid money and still nothing to help my back and now don't know what to do as in alot of pain.
15 maart 2024
Antwoord van Dreams - Exeter
Dear Mr Clapp
Thank you for your recent review. I am sorry you are not finding the mattress comfortable. Whilst I understand your frustration regarding the terms of comfort exchange, it is clear from the terms and conditions that it is an exchange only policy. Whilst these are provided after purchase, you do have 48 hours in which you can cancel free of charge if you are unhappy with any aspects of the sales process.
I have sent you an email with a suggested resolution that I hope you will deem to be suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
Brilliant first experience of Dreams beds!
Pippa was brilliant in helping us find our new bed today, she had brilliant customer service and great knowledge of the beds on offer. We were welcomed, listened to and taken care of really well which helped us to make our decisions. Highly would recommend!!
10 april 2024
Review zonder uitnodiging
Happy customer
we purchased a new mattress with the aid of the Dreams sleep match and are happy with the outcome from the results recommended.
6 april 2024
Great experience
Excellent product, service and delivery. Altogether a very good experience.
30 maart 2024
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