We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ou... Toon meer
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Lees wat reviewers zeggen
Went to Exeter store to see selection of beds I'd earmarked. Ended up buying a different, more expensive one. The Jenkins ottoman super king. It's fabulous. Appears so well made, really comfortable... Toon meer
Looking for a new bed dreams let you look around without following you and butting in. When we were ready there was no big sale,they asked the right questions and let us decide without giving over... Toon meer
Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 4 Alphington Retail Park, EX2 8NH, Exeter, Verenigd Koninkrijk
- 01392 424796
4,9
Uitstekend
387 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The 2 delivery men were very polite and…
The 2 delivery men were very polite and respectful
23 augustus 2024
Faultless Customer Experience...
Everything from in-store to delivery was perfect.
The sales person was friendly an knowledgeable but not pushy.
The follow up team was faultless.
Delivery guys kept in touch, we're on time and delivered the mattress to me bed quickly and efficiently.
Highly recommend!
31 augustus 2024
Great shopping experience.Great product knowledge
Great product knowledge. No pressure sales. Took his time to explain the various products. Patient and no rush to make a decision. Encouraged to try all the mattresses to get a clear favourite. Great customer service. Fab technology using the bed pressure guide machine.
17 augustus 2024
Review zonder uitnodiging
Knowledgeable staff and great service…
Knowledgeable staff and great service and delivery
18 augustus 2024
Hassle free
17 augustus 2024
Simple
Simple, no problems, everything I was told at purchase happened to the letter
11 augustus 2024
Faultless service.
From the start, the service we received from Jacky at the Exeter store was first class. Her personable manner and knowledge made it easy to choose the right base and mattress. She spent time letting us try out mattresses and answering questions in a lovely helpful way. When it came to the paperwork again her manner was faultless explaining guarantees, choice of mattress protector, payment and delivery options . We couldn't fault the service.
3 augustus 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Dreams - Exeter
Good afternoon Nick,
Thank you for leaving us your review and for speaking with me today.
I am glad to hear that your experience was an excellent one.
Many thanks,
Kishan
Very happy with the delivery
Very happy with the delivery, the men putting the bed together and the quality of the product.
2 augustus 2024
The assistant who helped me was…
The assistant who helped me was efficient knew all about mattresses and what I needed. Service and knowledge was good.I would recommend Dreams Exeter. After service delivery dates etc was as I was advised. Good work.
28 juli 2024
As soon as my head hits the pillow I…
As soon as my head hits the pillow I fall asleep the mattress is so comfortable I would tell anybody looking for a new bed to visit dreams because it is the best nights sleep I have had in a long time
25 juli 2024
Wonderful service
Very happy with the service provided by Jackie she was knowledgeable and so helpful. Thankyou
8 juli 2024
Review zonder uitnodiging
Best place to buy from.
The staff are friendly, Informative, and honest. No hesitation in recommending them. The quality of goods is great. Good value for money.
15 juli 2024
Great customer service in the Exeter…
Great customer service in the Exeter store. Paul was extremely helpful and dedicated a lot of time to help g us find just the right mattress. We are very happy with our purchase.
20 juni 2024
Great service from start to finish
Great service from start to finish, in store and delivery.
13 juli 2024
Thoroughly Recommended
We received excellent service at the Exeter Branch and the two guys who delivered the mattress, Joe and John, were on time and very helpful. We have nothing but praise!
15 juni 2024
After buying a mattress online and not…
After buying a mattress online and not liking it we didn’t want to risk it so we visited Dreams.
From the moment we arrived we were very well looked after, Joe couldn’t have done more for us and explained about mattresses and what’s suits us, we used the pressure testing mattress to find what suits us best and Joe gave us a tour of a few options. We told him our budget and he worked to it, we came away with the most amazing mattress and have never had a better sleep. Joe was professional and courteous and worked with us the whole way through always engaging and talking to us and honestly, we went back and bought it because of Joe - a real credit to the Dreams Team in Exeter. Definitely deserves a payrise.
29 juni 2024
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