From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... Toon meer
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Lees wat reviewers zeggen
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... Toon meer
Have a long history with DREAMS and customer service is exceptional on every level Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL level... Toon meer
Really positive experience from browsing in-store and getting advice on a suitable bed through to order confirmation and delivery date. The team that delivered were prompt and efficient, assembling th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 8 White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk
- 02045401006
4,8
Uitstekend
288 reviews
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Antwoord van Dreams - Manchester
Good afternoon Mr Oladosu,
Thank you for your email and for speaking with me today.
I am sorry to hear that you are not getting on with your mattress.
As discussed, I have sent you an email confirming the details of our 100-Night Comfort Guarantee and I do look forward to hearing from you soon.
Many thanks,
Kishan
Great experience from start to finish
Great experience from start to finish. Customer service 10/10, lovely experience trying beds in the shop with a hot chocolate. Delivery came exactly when it said (delivery people were also very friendly and efficient)
11 maart 2025
Review zonder uitnodiging
At Dreams they are all about…
At Dreams they are all about mattresses. So if you need a great selection of mattresses and great service , go to dreams . Thank you team at White City Manchester store . We love our new mattress!
8 maart 2025
Very friendly helpful members and…
Very friendly helpful members and reasonably priced are very knowledgeable of the different technologies of new beds and sleeping aids
3 maart 2025
Review zonder uitnodiging
Very happy with my purchase
Very happy with my purchase. The service and customer service. I will repeat again for sure.
2 maart 2025
We had such a good experience last…
We had such a good experience last week, we came in and straight away had the best service from Richard.
He was so patient and gave us really good advice and helped us choose the mattress and pillow suitable for us.
We looking forward for our beds to be delivered in a few weeks.
Thank you 🙏
11 februari 2025
Review zonder uitnodiging
It so god but you changed delivery day…
It so god but you changed delivery day so it affect my work time our agreement was on Sunday you sent on Tuesday
6 februari 2025
Staff helpful from the get go
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and out in minutes! Respectful of property too, put on protective shoe covers before entering house which was a nice touch!
1 februari 2025
Excellent service and delivery
26 januari 2025
Danny is a nice guy since I have first …
Danny is a nice guy since I have first met.
He was very patient to let me view a number of beds, bed frames and mattresses. I must confess that I am a picky fellow.
It was very impressed by Danny to the fact of his tailor-made proposal to let me consider the "Tempur". The Tempur's "King Size" bed having one firm and one soft mattresses to suit our needs.
Thanks Danny. The Tempur has improve and slowed down my back pain in a short time.
Dream is not selling renowned bands of beds and also has quality sales executives, like Danny. It is terrific.
22 november 2024
Mattress not comfortable
Dreams have been in touch with me and are changing the mattress 😀
24 januari 2025
Antwoord van Dreams - Manchester
Good Morning Wendy,
Thank you for taking the time to leave us your review and also speaking with me over the phone.
I am glad that we have been able to come to a suitable resolution and I look forward to speaking with you soon.
Kind Regards,
Faye
Dreams perfect store
This our second mattress from dreams and now we have our perfect mattress the staff in dreams are excellent so helpful professional and don’t interfere with your browsing unless you ask would definitely recommend dreams to everyone superb selection of mattresses and like me and my wife was matched with the mattress we had gone in there for on the sleep match perfect
6 december 2024
Very helpful customer services
Very helpful customer services after the hydraulics on my bed failed a engineer was sent and confirmed that it was a manufacturer fault. I was then contacted by dreams who arranged a replacement for a new bed base to be delivered. Thank you for making what I thought was going to be a nightmare a dream ( no pardon for the pun ) thank you so much
4 december 2024
Review zonder uitnodiging
Great service
Lovely guys. Worked really hard. Wore shoe protectors. Bed is fantastic. Thoroughly recommended.
3 januari 2025
Great 👍
Went with my mum today as she wanted a new bed etc. Richard, Salesman (from White City Retail Park) was brilliant from start to finish. Talked my mum through everything and was extremely patient. He’s a credit to the store 👍😊
6 januari 2025
Review zonder uitnodiging
Extremely smooth transition from…
Extremely smooth transition from placing the order at the store to receiving the delivery. The delivery team were 5 star, keeping in touch on what time, they would be making delivery, cleaning up after themselves and doing a great job with the installation.
21 december 2024
Really lovely comfortable bed
Really lovely comfortable bed
Great choice and support for all the staff at dreams
28 december 2024
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