We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... Toon meer
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Lees wat reviewers zeggen
From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... Toon meer
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... Toon meer
Have a long history with DREAMS and customer service is exceptional on every level Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL level... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 8 White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk
- 02045401006
4,9
Uitstekend
290 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely smooth transition from…
Extremely smooth transition from placing the order at the store to receiving the delivery. The delivery team were 5 star, keeping in touch on what time, they would be making delivery, cleaning up after themselves and doing a great job with the installation.
21 december 2024
Really lovely comfortable bed
Really lovely comfortable bed
Great choice and support for all the staff at dreams
28 december 2024
Excellent…friendly…
Excellent…friendly ..professional..helpful…highly recommend …10/10 👏
20 december 2024
Giving us time and space to browse…
Giving us time and space to browse without being mithered with pushy sales staff. Found the staff polite and helpful and the sleep match bed was an added bonus. Kept me informed about the delivery time and date,and the delivery men were very professional. 10 out of 10. Thankyou.
15 december 2024
Fantastic
Fantastic, helpful and knowledgeable staff. Rachael Purnell is a credit to your organisation. She guided me through all the options and let me try each mattress to find the one best suited to me.
I have been having the best sleep in years on my mattress and look forward to going to bed.
15 december 2024
Good timing and delivery guys doing…
Good timing and delivery guys doing well every thing looks very good thank you.
10 december 2024
Great experience
Great experience buying our second mattress from Dreams. The staff are friendly without being pushy in any way. We took our time about choosing which mattress to buy and never felt under any pressure from the sales staff. The mattress is super comfortable and the delivery was as promised.
19 november 2024
The staff were amazingly helpful
The staff were amazingly helpful. They gave us a bed survey and sorted us out with the mattresses we required. We were given a cup of coffeee and trated like we were very special customers.
18 november 2024
Review zonder uitnodiging
From the in store service (thanks…
From the in store service (thanks Farzana) to the delivery men and the follow up's we have had since - fantastic customer service throughout and would recommend with high praise. We were very well looked after in store and didn't feel upsold at all. The delivery men were so polite and friendly, came with their own shoe covers and then immediately took a mattress back that had a small defect. We were given a replacement extremely promptly which was organised by a phone call from Dreams immediately afterwards - we didn't even have to reach out!
It’s rare to encounter such a genuine commitment to creating a positive customer experience, and I truly appreciated the care and effort they put into every interaction.
8 juli 2024
Review zonder uitnodiging
Very pleased with Dreams re the…
Very pleased with Dreams re the customer service provided both in the store and by the delivery drivers . The Kirkham combination mattress I purchased was good value at the price and is extremely comfortable, I’d say it’s slightly softer than medium
2 november 2024
Everything went to plan and the…
Everything went to plan and the delivery staff even wore protective slippers.
3 november 2024
Fabulous service fabulous bed thank you…
Fabulous service fabulous bed thank you good staff
2 november 2024
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with. Faz, in the showroom was very helpful without being pushy. I was kept well informed regarding delivery. Christopher and the other two delivery guys were very respectful and helpful.
We would definitely use Dreams again.i have no hesitation in recommending Dreams
1 november 2024
Value for money all day all night
Value for money.. Nothing like a good night sleep from dreams💯%... Also sale person was amazing because i only went to have a look BUT end up buying a good sleep.
22 oktober 2024
We went into our local store
We went into our local store , the team were recently helpful we spent most of our time with daniel who knew the answers to our questions but was willing to challenge us over our choices to make the best choice he was patient with us and our 4 year old , can't beat being able to walk into a shop to see and feel all the combinations
28 oktober 2024
Review zonder uitnodiging
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