Dreams - Manchester Reviews 

293
TrustScore 5 uit 5

4,9

Unit 8 White City Retail Park, M16 0RP Manchester, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The shopping experience in Dreams was very pleasant. Patrick who served us was very helpful and friendly but not pushy. With his assistance we found the right bed and mattress and looking forward to d... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... Toon meer

Beoordeeld met 5 van de 5 sterren

From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... Toon meer

Beoordeeld met 5 van de 5 sterren

Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... Toon meer


Bedrijfsgegevens

  1. Beddenwinkel
  2. Bedwinkel
  3. Slaapkamermeubilair winkel
  4. Matrassenwinkel

Geschreven door het bedrijf

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Geschreven door het bedrijf

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contactgegevens

  • Unit 8 White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk

  • 02045401006

4,9

Uitstekend

TrustScore 5 uit 5

293 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(293)

14.593 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Really positive experience from…

Really positive experience from browsing in-store and getting advice on a suitable bed through to order confirmation and delivery date. The team that delivered were prompt and efficient, assembling the bed with minimum fuss. We don’t buy a bed every day but this was a good choice. The bed itself seems to be excellent. All things considered, we have been pleased with our experience. Well done and thank you.

20 juli 2024
Beoordeeld met 2 van de 5 sterren

the one which I tried is different from…

the one which I tried is different from the one which I got it.

26 juli 2024
Logo Dreams - Manchester

Antwoord van Dreams - Manchester

Good morning,

Thank you for taking the time to leave your review and for speaking to me over the phone just now. I look forward to getting this issue resolved for you.

If there is anything else I can help with, please do not hesitate to let me know.

Many thanks,

Simon

Beoordeeld met 5 van de 5 sterren

Good quality

Good quality, punctual delivery, beds are easy to be built. Nice sales, helpful with good recommendations

26 juli 2024
Beoordeeld met 2 van de 5 sterren

Avoid wooden slats with Super king bed.

The bed frame was fine. However wooden slats are another story. Having previously purchased two kind size beds from dreams, the wooden slats were satisfactory but this time around, they fex too much and feel too flimsy. Makes for a very unnatural feel during sleep and because of that haven’t been able to use the bed much if at all. Contacted customer service, no response. Very disappointed.

14 februari 2024
Logo Dreams - Manchester

Antwoord van Dreams - Manchester

Good afternoon

Thank you for your recent Trustpilot review. I am sorry you are not finding the solid slats suitable, and I am also sorry for the issues you have experienced in contacting us at customer services.

I have sent you an email with a suggested resolution, which I hope you will deem to be suitable.

I look forward to speaking with you shortly.

Many thanks

Peter

Beoordeeld met 5 van de 5 sterren

We had great help when we bought the…

We had great help when we bought the bed. The lady serving us had been with the company many years. I can understand why they need to keep her at Dreams, she was extremely knowledgeable

12 juli 2024
Logo Dreams - Manchester

Antwoord van Dreams - Manchester

Good afternoon Jennifer,

Thank you so much for taking the time to leave us your feedback.

I am glad we could speak today. I just wanted to reach out to you to see if you required any assistance in relation to your order.

I have sent you an email, so you have my direct details in case you require any assistance in the future.

Many thanks,

Kishan

Beoordeeld met 5 van de 5 sterren

A nice bright clean store

A nice bright clean store, and Not being approached by staff as you enter the store, they give you time to look etc nice & relaxed.
Nice polite & helpfull knowledgeable staff.

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We had a king size mattress delivered

We had a king size mattress delivered, the Dreams delivery team were excellent they managed to get the item up to the bedroom within a very tight staircase with no fuss or damage.

The product is exactly has advertised and we have had really good and comfortable nights sleep.

2 juni 2024
Beoordeeld met 5 van de 5 sterren

Body support was most important

Body support was most important
We were trying to match characteristics of a previous mattress from another manufacturer which is no longer available. We were given plenty of time to test out various ones and decide, and after four months are still very pleased with the results.

19 januari 2024
Beoordeeld met 5 van de 5 sterren

Always a pleasure to shop with

I’ve bought multiple mattresses from multiple stores and have found the staff are always very friendly and incredibly helpful. Always an enjoyable experience and delivery has always been quick.

3 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great shopping experience

Great shopping experience but more importantly don't have to wait 8 weeks for the furniture to arrive like it's the case with other shops.

23 april 2024
Review zonder uitnodiging

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