Raymond at the Orpington store was very friendly and helpful, he listened to what we were looking for and came with great recommendations of mattresses for us to try. We were offered pillows to try th... Toon meer
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Lees wat reviewers zeggen
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and p... Toon meer
Excellent service from start to finish from dreams. The sales assistant in the shop was helpful and gave good advice. We could take our time looking and deciding what we liked with out being pres... Toon meer
The welcoming as we walked into the Dreams Branch at Sevenoaks way by Natasha was already a perfect way to start our new bed hunt! Comfort was our priority and after a long time with our previous... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Spring Vale Retail Park, BR5 3SG, Orpington, Verenigd Koninkrijk
- 02045329701
4,7
Uitstekend
184 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered new bed from store in Orpington…
Ordered new bed from store in Orpington staff very friendly bed delivered within the two hour time slot phoned to say that I was the next one both staff had over shoes (no footprints on the carpet )bed taken to the bedroom and out within five minutes and very happy would recommend you to anyone getting a new bed.
13 september 2025
Starting at the sales warehouse
Starting at the sales warehouse, to delivery and assembly of the bed went smoothly.
5 september 2025
Amazing experience ♡
Dreams staff were amazing when I was shopping for a new mattress, they were really understanding and they even took my old one away as well as helping with the heavy lifting of my new mattress 10/10♡
25 mei 2025
Lovely experience
The welcoming as we walked into the Dreams Branch at Sevenoaks way by Natasha was already a perfect way to start our new bed hunt!
Comfort was our priority and after a long time with our previous bed, we needed some good advice.
Natasha recommended the Bed machine which calculates the best mattress style for your requirements. Side sleeper etc etc.
The Tempur range was the best option for us and we instantly felt comfortable with a specific bed and decided to opt for an ottoman base for storage.
The process was straightforward and lovely to have the 0 percent interest for purchase.
I definitely recommend Dreams for bed purchase. Pillow also.
7 augustus 2025
Review zonder uitnodiging
Excellent choice of mattresses
Really nice store, lots of mattresses to choose from, explained the difference of mattress and also did the mattress test to find out which one was best suited . Excellent customer service, really happy with this store would not hesitate to buy again from this store.
7 juli 2025
Review zonder uitnodiging
Best beds, competitively priced
Was honestly always on the fence about the big bed stores. Always thought d2c was the way to go. 100hrs of googling and reddit searches, and I think Dreams has the best price-quality ratio. Really great offering and I highly recommend
5 augustus 2025
Review zonder uitnodiging
Our new bed and mattresss .
Was very impressed with service sales woman was very helpful and professional and kind. We love the comfort of the mattress we have a consistent good night's sleep since we
Received the delivery thankyou we look forward to many years of comfortable rest.
3 augustus 2025
Very good experience right from buying…
Very good experience right from buying at the shop to the delivery.
26 juli 2025
I am really pleased with my bed
I am really pleased with my bed. It is really comfortable and I have a really good night sleep. I definitely made the right choice
Kind regards
Jean Formosa
25 juli 2025
Happy Customer
Lady in store when ordering the bed for my elderly parents was very helpful.
When the bed was delivered the guys delivering were very helpful taking off there shoes each time they entered the house
19 juli 2025
Helpful and informative staff in store…
Helpful and informative staff in store which made choosing a new mattress easier.
14 juni 2025
Excellent all round …
The gentleman at dreams that sold us the mattress was very helpful and so polite .Excellent delivery the two men couldn’t be more helpful would highly recommend.
14 juni 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Dreams - Orpington
Good Afternoon Claire McKnight,
Thank you for taking the time to leave us your review.
I had tried to call you but was unable to get through and so I have sent you an email so we can discuss the matter further.
I look forward to speaking with you soon.
Kind Regards,
Faye
Great experience at Dreams
Great experience at Dreams. I didn't know where to start with a new mattress. The use a machine to analyse your sleeping patterns and recommend what would be suitable. The salesman was very helpful and listened to what I was looking for. Once I'd decided what I wanted I had a delivery date within 2 weeks.
11 mei 2025
The salesman sold the product to use
The salesman sold the product to use - he was that good.
10 mei 2025
Review zonder uitnodiging
I received excellent service
I received excellent service. I love the bed. My daughter has taken a week to get used to the mattress, but she said that it’s good and she’s getting there.
3 mei 2025
Was looked after at the showroom
Was looked after at the showroom. Delivery was faultless. And the bed is very comfortable.
18 april 2025
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