Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight... Toon meer
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Lees wat reviewers zeggen
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Toon meer
Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... Toon meer
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Solihull Retail Park, B90 4LD, Solihull, Verenigd Koninkrijk
- 01213683946
4,8
Uitstekend
345 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The helpfull staff at the shop and the…
The helpfull staff at the shop and the efficient good men who came delivered bed and assembled bed I was pleased with everything they did and they was very polite
31 mei 2025
Helpful team in store and the delivery…
Helpful team in store and the delivery staff brilliant .information about delivery time excellent.
What a great company.
Thank you
24 mei 2025
the staff were patient and explained…
the staff were patient and explained everything in detail, NO pressure was given too Buy, Friendly
15 mei 2025
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
No help!
Unable to provide instruction manual on a bed that cost an arm and a leg. We’re moving house and now need to figure out how to dismantle without breaking it. If you discontinue a bed, at least keep a digital copy of the manual. It’s only been 4 years since we got it! “We’re so sorry for the inconvenience” doesn’t help at all!
12 mei 2025
Review zonder uitnodiging
Antwoord van Dreams - Solihull
Good afternoon Ivy,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issue you encountered.
I have requested your order details via Trustpilot and I hope to receive this soon. I am hopeful that with this information, I will be able to locate your order on our system and also find the digital assembly instructions for your bed and send this to you.
Many thanks,
Kishan
Very satisfactory service
Good buying experience with assistance from a very helpful assistant
3 mei 2025
Chetan a brilliant salesman and Dreams altogether an excellent experience
Whole experience was brilliant. Chetan the salesman who looked after my request was excellent. I am looking forward to receiving my new mattress in a few days time.
4 mei 2025
Review zonder uitnodiging
The lady that served me was very polite…
The lady that served me was very polite and professional
The bed is lovely and comfortable
18 april 2025
I loved the whole exsperance
I loved the whole exsperance, I have returned to dreams , I have been twice befor , I like the men who bring the bed or mattress, Thay do the job And are clean and just get on with thair job, good on the eye as well, happy with all the proses , and the coffee was very good, every one was polite, and helpfull, What more can I say , other than good service,
13 april 2025
Hassle free purchase
11 april 2025
Dream on if you are lucky.ihe moment we entered the showroom…
From the moment we entered the showroom to getting to bed and since including delivery absolutely first class service and good nights sleeping.👍👍.
5 april 2025
Great from start to finish
Excellent from the superb service in the shop to help us choose a bed to the delivery and set up of the bed. Everything handled brilliantly, speedily and professionally and I have to say it is the most comfortable bed we've had.
28 maart 2025
Bad advise and after service
I bought a Banbury mattress last year and it is really uncomfortable. Gave a review on here and Kishan replied as wasn't happy with my review. He finally agreed to send me a free topper if I would change my review. The topper never arrived. He then apologised and said I could either have some money back or a topper would be sent. Neither has happened. It also takes on average 2 weeks to get an email from him. Absolutely disgusting service!!,
26 november 2024
Review zonder uitnodiging
Antwoord van Dreams - Solihull
Good morning,
Thank you for taking the time to leave us your review and for speaking with me today.
I am glad that we have been able to bring this matter to resolution for you.
I have sent you an email confirming the solution that has been put in place for you.
Many thanks,
Kishan
Great product.
Great in store experience.
Updates on timeframe from store to delivery, first class.
Delivery guys extremely professional.
Excellent service.
7 maart 2025
Great products and great service!
9 maart 2025
Professional
Professional, personal. A very smooth transaction from purchase to delivery.
2 maart 2025
Good
From the moment we stepped into dreams we had time to browse we were not pushed into anything everything we wanted to know they explained in detail very impressive when we ordered every step of the way we were informed and delivered on the time they said it would be.
1 maart 2025
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