Dreams - Uddingston Reviews 

409
TrustScore 5 uit 5

4,8

Birkenshaw Trading Estate, G71 5PR Uddingston, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28 August. Today, two days before arranged deliv... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service. Sales person Sheryl was very helpful explaining all of the options available. I had the chance to test different beds and mattresses before making a decision. Booking a delivery wa... Toon meer

Beoordeeld met 5 van de 5 sterren

Great customer service during our visit. I can’t remember their names but the two women who helped us on both visits were brilliant offering us coffee etc and giving us what we felt was genuine advice... Toon meer

Beoordeeld met 4 van de 5 sterren

Customer service in store was great but on delivery the men knocked a radiator off the wall causing a water leak. They phoned customer service who stated the obvious that they would pick up the bill b... Toon meer


Bedrijfsgegevens

  1. Beddenwinkel
  2. Bedwinkel
  3. Slaapkamermeubilair winkel
  4. Matrassenwinkel

Geschreven door het bedrijf

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Geschreven door het bedrijf

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contactgegevens

  • Birkenshaw Trading Estate, G71 5PR, Uddingston, Verenigd Koninkrijk

  • 01698479792

4,8

Uitstekend

TrustScore 5 uit 5

409 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(409)

13.337 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

New bed purchase

From walking into store till our purchase,the assistant Liam,couldn’t be more helpful,he talked us through all the options available to us,took us through different beds and pillows,also offered us all other options available to us which we declined,and after purchase to delivery,we were kept updated,and delivery was very smooth,and so far quality of bed is excellent,can’t fault this company

1 augustus 2025
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Couriers delivered and assembled bed in no time. It’s comfortable and gives support. Very pleased and would recommend

26 juli 2025
Beoordeeld met 3 van de 5 sterren

Buying a new mattress & , unintentionally, pillows

Welcome , offered coffee , asked how they could help

Taken to try out machine that would advise on right type of mattress

Thinking about it , think there was a promotion on the bed & pillows we bought
Weren’t told ( didn’t ask )how much the extortionate pillows were

18 juli 2025
Logo Dreams - Uddingston

Antwoord van Dreams - Uddingston

Good afternoon Helen,

Thank you for your recent review.

I am sorry to hear that you were not aware of the pillow prices in store.

I have sent you an email to discuss this further and look forward to hearing from you.

Kind Regards,

Wayne

Beoordeeld met 4 van de 5 sterren

Happy to take your money but no customer service after that

Customer service in store was great but on delivery the men knocked a radiator off the wall causing a water leak. They phoned customer service who stated the obvious that they would pick up the bill but we're not able to assist with a plumber. Was advised to email "property damage" but got an acknowledgement saying they would reply in SEVEN days. Called the branch but they didn't want involved, Poor after sales service.

30 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New mattress

I am pleased with my new mattress
It was delivered on time and delivery men were really nice and very helpful

22 juni 2025
Beoordeeld met 5 van de 5 sterren

Sheryl was amazing

Sheryl was amazing, made our experience personal and genuine. We got the mattress we wanted with Sheryl’s guidance and expertise. She was patient and gave us space to discuss a large purchase, which is a bit unusual in a sales environment, but was very welcomed. We could not fault the stores’ atmosphere and friendliness. Great experience and will buy from Dreams again!

7 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer Care Perfection!

Customer Care Perfection!
My wife and I found the store assistant (Sheryl ) most impressive, her advice kindness and friendly attitude made this a very pleasant experience for both of us and we are delighted with our purchase. We would take this opportunity to express our gratitude for all the help and advice provided by an exceptional assistant.

29 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had a fantastic experience with Dreams…

Had a fantastic experience with Dreams from start to finish. From walking into store and being welcomed by Sheryl at the Tannochside store was very helpful when choosing my bed. To the delivery guys who tried their hardest to get the divan base up my stairs but wouldn’t fit, the guys were absolutely fantastic and helpful even suggesting a few other bases that would fit. The customer services were outstanding helping me to order new base and delivery of base, very quick response and was completely hassle free. Superb wouldn’t go anywhere else as my previous bed and mattress was from dreams which I am now only replacing 15 years later.

11 april 2025
Review zonder uitnodiging

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