Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Toon meer
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Lees wat reviewers zeggen
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Toon meer
Bedrijf heeft geantwoord
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Toon meer
Bedrijf heeft geantwoord
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to loo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Contactgegevens
Portland Street, NG5 6BL, Daybrook, Verenigd Koninkrijk
- 01159208208
- www.frank-key.co.uk
4,6
Uitstekend
741 reviews
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Communication was brilliant
Communication was brilliant, easy ordering online, delivery arrived, I left instructions for the location for the bag to be dropped off.
25 april 2026
Antwoord van Frank Key
Thank you Scott for the review and the 5 stars. Hope the project goes well.
Brilliant always helpful 4 Marshall
Brilliant always helpful, product quality very good.
No qualms from me with Frank Keys.
2 mei 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thanks Kevin for the Great review and 4 stars. Hope to see you again and change 4 into 5 on your next visit. Thank you again and have a great week.
Came in with my mother to hyre a carpit…
Came in to Rochdale with my mother to hyre a carpit cleaner the bald guy was very rude and swearing alot on phone lucky my mother is not great with English not good wood be 1 star if yonger guy outside helps us with advise
27 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for taking the time to leave this feedback.
We're very sorry to hear about your experience at our Rochdale branch. The behaviour you described is unacceptable and falls well below the standards we aim to uphold across our entire network.
We sincerely apologise for the foul language you and your mother were subjected to. This is not the welcoming or professional environment we want for our customers. Please be assured we have addressed this directly with the branch to ensure it does not happen again.
We appreciate you bringing this to our attention.
Searched for ‘Postcrete’ every other…
Searched for ‘Postcrete’ every other shop brought up different brand names but correct product.
Not keys
Searched concrete with I’ve 600 responses could only get to view first hundred and no more
Tried cement mix premix ready mix
Not brought up what I wanted
Ten minutes of my time wasted
24 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Good Morning David,
Thank you for taking the time to leave this review and for flagging this issue with us. We're very sorry for the trouble you had finding the Postcrete.
We've looked into this and can see that the two Postcrete products we stock were listed under the supplier's name, 'Postfix', which is why they didn't show up in your search.
We're updating these listings right away to include 'Postcrete' and other relevant search terms to make them much easier to find.
We really appreciate you bringing this to our attention so we can get it fixed.
Thanks again and sorry for the inconvenience.
My Dream Kitchen Delivered by Frank Key
From my first visit to the Arnold Showroom and chatting with Ben, to the seamless design and expert fitting by Richard Quigley (Ben's recommendation), my experience with Frank Key Kitchen was flawless. The kitchen is top-quality and installed to the highest standards. Working with both Ben and Richard transformed what could have been a stressful project into an easy, well-managed process with just one point of contact for all trades. In short, my high expectations were not just met—they were exceeded. If you’re considering a new kitchen, Frank Key is absolutely worth a visit!
22 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you so much for your glowing 5-star review!
It’s wonderful to know that our team could make your kitchen project an easy and well-managed process, and that the quality of your new kitchen has exceeded your expectations. We'll be sure to pass on your kind words to both Ben and Richard.
We hope you enjoy your dream kitchen for many years to come. Thank you for using us.
hired an Ali tower for 2 days from this…
hired an Ali tower for 2 days from this company they took £300.00 deposit which I though was reasonable but for 2 days hire they charged me £260.00 which is extortionate, I wouldn't recommend this company to any trades person as soon as they have your money you don't have a leg to stand on who charges 260.00 for 2 days hire when its 160.00 for a weeks hire scammers and thiefs
17 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for taking the time to leave a review. We're sorry to hear about your experience and the concerns you have about our pricing.
The weekly hire rate for the tower is indeed £160, but this does not include the delivery and collection charges. Which was discussed prior to the hire.
We've tried to contact you to discuss this further but haven't been able to get through. Our manager, Mike, will try calling you again to clarify the charges and ensure there hasn't been a misunderstanding or an error on our part.
We value your feedback and hope to resolve this with you soon.
Excellent delivery driver
Excellent delivery driver. Colin was exceptional after 4 previous failed deliveries from other companies Colin ensured our items were delivered. Great care and attention.
16 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you Abby, for your fantastic review! We're so pleased to hear that Colin provided you with exceptional service and ensured your items were delivered. We'll be sure to pass on your kind words to him. We appreciate you taking the time to share this with us
Excellent customer by Raj
Excellent customer service and account management provided by Raj at Frank Key Daybrook. He consistently ensures that material issues are resolved efficiently and that any problems are handled with effective solutions.
3 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for your fantastic 5-star review! We'll be sure to pass on your kind words to him and the team. Enjoy your weekend.
Missing Items & Being Lied To
I placed an online order on 31/03 for delivery on 02/04. Upon delivery, I discovered the Shield Anchor Bolts were missing. These were vital for the job, meaning my entire project had to be put on hold when I wanted to complete it this weekend.
I called the branch within 10 minutes of delivery. Initially, I was told the items weren't on my order; after I insisted they checked again, they admitted the items were there but blamed a "system error" for not sending them to dispatch. I was promised a call back the following day (Good Friday) as she needed to look into this. When I stated that I needed these parts to complete the work this weekend, the staff member confirmed they were open Friday and Saturday and that I would be contacted.
It is now Sunday evening. I have received zero phone calls and zero emails. I am still missing the parts I paid for and have received no refund. Extremely disappointed with the lack of accountability and the failed promised follow-up.
2 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for your feedback, and we are very sorry for the issues you experienced with your order and the lack of follow‑up afterwards. We fully understand how frustrating this would have been, especially as the missing items delayed your project.
We have since contacted you directly to apologise and resolve the matter. Your feedback has been taken seriously and the issue has been escalated internally to ensure improvements are made and future customers do not experience similar problems.
Thank you for bringing this to our attention, and once again please accept our apologies for the inconvenience caused.
Colin was absolutely fantastic with our…
Colin was absolutely fantastic with our delivery on 4th April. I have ms with elderly mother in law and we needed as close to job as possible. He went above and beyond to get our delivery into the garden which was a massive help to us. Such a lovely kind gentleman, thank you so much. Shaun
4 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Hi Shaun, thank you so much for taking the time to leave this wonderful review. We're delighted to hear that Colin could provide such great service and go the extra mile to help you and your mother-in-law. We'll be sure to pass your lovely comments on to him and his manager. Thanks again
Delivered today by Colin
Delivered today by Colin , noting was too much trouble and put the items where we wanted with no hassle, excellent friendly service provided , highly recommended suppliers and will use again in the future with no hesitation
2 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for the wonderful 5-star review! Colin does a fantastic job and is a valued member of our team. We will be sure to pass on your kind words. Look forward to serving you again in the future
Antwoord van Frank Key
Thank you for the 5 star review.
First time I have used the online…
First time I have used the online booking process and it was a breeze. Bags of decorative stone and soil arrived within the delivery window.
The driver, Colin, was really helpful and professional and was able to drop the load exactly where I wanted it, with no fuss. Thank you
1 april 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for the fantastic 5-star review! We'll be sure to pass on your kind words to Colin. He's a valued member of our team. We look forward to serving you again soon
Website was easy to use
Website was easy to use, however the live chat in the app on iOS doesn't seem to work great - I messaged to find out what time my delivery was supposed to come as it was down for AM delivery and I had somewhere to be in the afternoon - chat seemed to show the operator typing for ages but no message ever come through. Ended up having to close the app and start a new chat session then I managed to get a reply. Delivery ended up arriving late at around 1:30pm
However, the delivery driver Colin from the Somercotes branch was excellent and I cannot praise him enough, he explained the reason for the delay and managed to get the bags unloaded exactly where I wanted them (despite not having the best access), top man!
26 maart 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for taking the time to leave us a 4-star review.
We're glad to hear you found our website easy to use and that Colin did a great job. We'll be sure to pass on your kind words to him!
Sorry to hear about the issue you experienced with our live chat and the delay in your delivery. We appreciate you bringing this to our attention, and we'll look into the chat functionality to ensure it works smoothly for all our customers.
Thank you again for your feedback. We look forward to serving you again soon.
Difficult access delivery
Simon at somercoates branch always makes the ordering process is easy as possible and providing competitive quotes on materials. Delivery came today and access is very tight. Rob managed to manoeuvre the wagon where no others have. After assessing the difficult route he managed to get the materials on site safe and efficiently, which made our job a lot easier.
19 maart 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for the fantastic 5-star review! We're thrilled to hear about your positive experience with our Somercoates branch.
We'll be sure to pass your kind words on to both Simon and Rob. Thanks again for choosing us, and we look forward to working with you again soon
Brilliant driver even though the truck…
Brilliant driver even though the truck was playing up driver was Colin
16 maart 2026
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for the fantastic 5-star review! Always great to hear when our drivers provided a brilliant experience. We'll be sure to pass your kind words on to Colin. We appreciate your patience and look forward to serving you again soon
Fantastic service from Stephen
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to look original. Everything required for the install arrived when he said it would and we are very happy with it post installation.
Thanks Stephen!
Lee & Liz
9 maart 2026
Review zonder uitnodiging
Antwoord van Frank Key
Hi Lee and Liz,
Thank you so much for your fantastic 5-star review! We are thrilled to hear how happy you are with your new breakfast bar.
A message from Stephen "It was a pleasure to help you find the perfect match for your existing kitchen, and I'm so glad everything came together to look like it was always there."
Enjoy your updated kitchen!
Antwoord van Frank Key
Thank you for the 5 star review.
Extremely fast delivery & a great price.
27 februari 2026
Antwoord van Frank Key
Thank you for the 5 star review.
Antwoord van Frank Key
Thank you for the 5 star review
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