Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Toon meer
Bedrijf heeft geantwoord
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Toon meer
Bedrijf heeft geantwoord
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to loo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Contactgegevens
Portland Street, NG5 6BL, Daybrook, Verenigd Koninkrijk
- 01159208208
- www.frank-key.co.uk
4,7
Uitstekend
743 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
Great service from Victoria who visited us twice to plan our new kitchen and confirm our measurements and order. All items arrived on the day agreed. Any additional items requested were delivered as needed. Wouldn’t hesitate to recommend.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for your fantastic 5-star review! We're so pleased to hear about your excellent experience with Victoria and our team. It's wonderful to know that everything arrived as planned and that you wouldn't hesitate to recommend us. We truly appreciate your kind words!
Easy to order online and fast delivery.
24 september 2025
Antwoord van Frank Key
Thank you, lovely to hear you found ordering easy and our delivery service fast! Hope to see you again soon.
Somercote branch
Professional company.Never let me down.Dealing with the Somercotes branch has always been easy.Delivery driver Mark is very helpful and courteous.Prices are keen and customer consideration spot on
2 oktober 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you so much for your fantastic review! Always great to hear you've had such a great experience with our Somercotes branch. We'll be sure to pass on your kind words to the team, especially Mark—he’ll be delighted to know he made a positive impression. We look forward to serving you again soon for your next building project!
Excellent guys who have great expertise…
Excellent guys who have great expertise on lifting equipment 👍highly recommend
30 september 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you so much for your fantastic review and kind recommendation! If you need any more building materials or a sounding board for your project, don’t hesitate to reach out—we’re always here to help!
Incorrect item sent
Updated review:
Initially an incorrect item was sent and a replacement was also incorrect. I ordered online and it seems the web content was not accurate (the issue was the dimensions of a drain gully). I used the number below to contact customer service and got a refund. It maybe better to use the website to find products and if there is any doubt order using phone etc. Web content and associated chat / self service needs improvement
19 september 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by receiving the incorrect item. We understand how frustrating this must be and want to assure you that resolving this issue is our top priority.
Our online chat is available from 7:30 AM to 5:00 PM, and we encourage you to contact us during these hours for immediate assistance. Additionally, our contact number 0115 920 8208 is listed on our website and can also be found by searching for any of our branches. For your convenience, here is a direct link to all our contact details: https://www.frank-key.co.uk/branch-building-supplies-plant-and-tool-hire-near-me.
We acknowledge that our contact number was not included in the email confirmation, and we are actively working to address this oversight to improve communication in the future. In the meantime, please get in touch with us either by phone or through our online portal so our team can investigate your issue and either arrange a refund or correct the error promptly.
At Frank Key, we pride ourselves on being a business built around our staff and customers, and being difficult to contact is never our intention. We truly value your feedback and will use it to improve our processes. Thank you for your patience, and we look forward to resolving this for you.
Mark, Frank keys bulwell
Just had a delivery from the bullwel frank keys. I've just got to say Mark the driver what a friendly, helpfully operative. He went above and beyond to put the materials where they were required on a challenging site. I would definitely request Mark again, top bloke. Thanks
11 september 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you, Neil, for the wonderful 5-star review! We couldn’t agree more—Mark is truly exceptional and goes above and beyond for customers. We look forward to seeing you again soon!
Friendly delivery and on time as…
Friendly delivery and on time as always. Thanks team!
27 augustus 2025
Antwoord van Frank Key
👍
Antwoord van Frank Key
👍
Good prices, ease of use.
Good prices, website easily navigated, ordering is a breeze, very straight forward, all staff at Bulwell and Daybrook spot on.
29 augustus 2025
Antwoord van Frank Key
👍
Great service delivery day as requested…
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe.
Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until following day .
Was expecting it first job in the morning but didn’t arrive until 3 o’clock the next day .
Guys
in transport very helpful .
27 augustus 2025
Antwoord van Frank Key
Thank you for taking the time to leave us a review and for your kind words about our service and transport team. We’re truly sorry for the inconvenience caused by the delay in delivering your final bulk bag.
Unfortunately, the vehicle did experience a hydraulic hose burst during delivery, which required a temporary repair and cleanup. While we initially planned to have your bag delivered first thing the next morning, there was an internal communication oversight regarding the repair status. This resulted in your bag not being scheduled for re-delivery as intended. We sincerely apologise for this mistake and the delay it caused.
As soon as the issue came to our attention, we made it a priority to get your bag delivered. We appreciate your patience and understanding throughout this process.
Thank you for you order, and we hope to see you again soon.
Yes,Frank Key do kitchens!
We hadn’t even heard that Frank Key designed and suppled kitchens until our, also excellent kitchen fitter Rich suggested we try them. Having your whole kitchen removed and replaced is never going to be a breeze, however Ben at FK made the experience as painless as possible! We now have a beautiful and practical kitchen finished to a high standard with quality products, thank you all.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for a wonderful review Penny. We are glad you are happy with your kitchen and the service Ben and his team provided. Thanks for choosing Frank Key!
Great builders merchants
Great builders merchants, staff inside the shop always helpful and happy and lads in the yard are helpful too, walk out with you’re ticket they are straight there to take you’re ticket then everything is brought to you’re van/car.
22 februari 2025
Antwoord van Frank Key
Thanks for the feedback, great to hear that our team are doing their bit 👍
Great service from Melanie
We went into the bathroom store to try to find a replacement bath panel from 12 years ago. Melanie was so helpful in hunting down the best replacement option for us
22 augustus 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you for the great feedback, Melanie will be delighted!
Mixer Hire - Cheaper than i thought!
I hired a mixed from Daybrook. Easy process, helpful staff with loading into my van. Cheaper than I was expecting too! Will definitely use them again.
18 juli 2025
Review zonder uitnodiging
Antwoord van Frank Key
👍
Great value and seamless process!
The whole process was easy and quick. The delivery was seamless. The product perfect and the best value that I found. Would 100% recommend and use again!
28 juli 2025
Antwoord van Frank Key
👍
What an excellent service
What an excellent service , great delivery driver- Jason, was extremely helpful , Polite and professional. He Asked where I wanted my 3 fence pannels. I do I want them fitting in.
So he Fitted 2 of them, the last one needed trimming.
Highly recommend, would use Frank keys again.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Frank Key
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with us. It's great to hear Jason was helpful, and went the extra mile living our values. We'll be sure to pass on your kind words to him – he'll be delighted to hear them!
We truly appreciate your recommendation and look forward to helping you again in the future. If there's anything else you need, don't hesitate to reach out. Thanks for choosing Frank Key! 🌟
Antwoord van Frank Key
👍
Antwoord van Frank Key
Thank you for the great 5 star review.
Frank Key are the best👌🏻…
Frank Key are professional & always provide an easy & fast delivery service. Never use anyone else!
27 juli 2025
Antwoord van Frank Key
Thank you for the 5 star review and the great feedback.
Antwoord van Frank Key
👍
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