Futons 247 Reviews 

We are delighted with our new futon. It looks great and our guests are sleeping comfortably. We were able to discuss delivery personally with Peter, who was very helpful and made sure it arrived on time for Christmas.

The company went above and beyond to change delivery and get the delux monks bedroll to my son on a suitable day, even phoning while on holiday to sort out my mess.

Great communication and good courier service. Perfect!

Good communication, rang to schedule a delivery date, rang again on the day shortly before to confirm delivery details.

Very helpful information from the lead representative at the other end of the phone. I had to ring up twice with a query and both times got straight through.

Peter provided excellent service! He went above and beyond to purchase an item for me and kept me updated on the order's progress on a weekly basis. When the item finally arrived with issues, Peter took it upon himself to fix the problem. I would give Peter's service a perfect 10 out of 10! Would 100% purchase from them again in the future.

Excellent company to deal with. Good, friendly communications with regular updates from Peter, over a very small delay in delivery. The futon is comfortable and seems very well made. I'm so glad I found them online when searching for a futon using natural materials.

Bought 3 beds over 3 years from this company, excellent customer service, friendly, reliable and the beds are great. I wouldn’t go anywhere else for a bed!

I had a fantastic customer service experience with Peter! I searched for an item I couldn't find directly from the brand. After a few hours of searching, I stumbled upon an e-commerce (Futons 247) store that sold the item and gave them a call. Peter picked up the phone and was incredibly informative and helpful. The purchasing experience was even better because Peter followed up with emails and phone calls. After a few weeks, the item arrived at the store, and Peter kept me in the loop about any issues. He went above and beyond to ensure I was happy with the item, taking care of everything himself. I couldn't have asked for a better experience!

Great product. Came on time. Can't ask for more than that.

A truly excellent experience. I am so happy with the futon I received. I sleep on it each night in great comfort. A superb product!

Great service, top quality. Always like futon mattress that gives family and myself the comfort and right firmness. Best mattress, especially for someone with back problems.

I purchased two futon mattresses a year ago. They are described to be firm. Shortly after receiving them I reached out to the company and told them they were not at all as described but was assured they would firm up over time. It has been a year and everyone in our family hates these mattresses and wakes up with increased back pain. This has unfortunately been a waste of money. If you are looking to purchase one of these, be aware that they are not firm.

Very happy with the futon sofa bed I ordered as well as with the customers support - order facilitated and different options offered, delivery organised rapidly and follow up when building the bed. Warmly recommending the shop!

Easily to talk, quick reply

Very happy with my tatami mat. It's a good quality, natural product, delivered carefully by BJS. Love the tatami smell!
I did appreciate the email from the shop to let me know about delivery and also the updates from the delivery company so I knew when it would be here. Definitely would highly recommend this company!

Fantastic quality futon very pleased with our purchase many thanks.👍

I love the monk futon. The team was very helpful and forthcoming

Peter was very helpful and gave us the confidence to purchase online despite not having seen the item. Communication was great throughout the waiting period and delivery was within our expected time. The item itself is great quality and perfect for the intended use, and we are very pleased with it. Would definitely shop here again.